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Hi all,
When I put an original product code I get this response in Porto Template: Sorry, it could not connect to the Porto API server. Please try again later.
Iv a lot of product licenses, and tried but does not work.
Regarding,
EminThis field is Private Content.
Hello, @everyone,
We kindly request your attention to the following matter: Please navigate to Porto >> Theme License and proceed with the unregistration of the theme. Subsequently, we kindly ask you to re-register the theme using the same purchase code. Following this action, we recommend attempting the desired task once again. Our expectation is that this course of action will successfully address the issue you have encountered. However, should the issue persist, we highly recommend generating a fresh new topic. Please ensure to share your site’s WP Admin URL and Credentials, along with the theme purchase code, in the private area of the topic. By doing so, we will be able to assess the situation comprehensively and provide you with the necessary assistance in resolving the matter.
We understand the importance of maintaining the confidentiality of your site, which is why we have advised the creation of a new topic. Your understanding in this regard would be greatly appreciated.
Should you require any further clarification or assistance, please do not hesitate to reach out to us.
Thank you for your cooperation.
Best Regards,
PThemes Team.Same problem here: Sorry, it could not connect to the Porto API server. I have Unregister and traying to register the template and also give me this error, I went down from 6.9.5 to 6.9.3 and same error the template stays unregister.
ThanksThis field is Private Content.
Hello, @everyone,
I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.
The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.
During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.
Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.
Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.
Best Regards,
PThemes Team.Hello, @kembytes-de,
Yes, that issue had already been solved, Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?
Best Regards,
PThemes Team.
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