Hello, @emc,
I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.
The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.
During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.
Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.
Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.
Best Regards,
PThemes Team.