Thank you for reaching out to us, and please accept our sincere apologies for any inconvenience you experienced while working with our theme.
We acknowledge that you have already created a support ticket regarding this matter. Rest assured that our team is actively working on addressing your concern, and we anticipate that you will receive a response to your support ticket in the near future. We kindly request your patience during this process and encourage you to periodically check the status of your support ticket.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or require additional assistance, please do not hesitate to let us know.