Hello, @samjazaerli,
We sincerely apologize for any inconvenience caused. To address your concern, we kindly request you to refer to the following link for further assistance: https://postimg.cc/hJ2jcNjJ
If you encounter any difficulties or require additional support, please do not hesitate to reach out to us. We are committed to resolving this matter promptly and ensuring your satisfaction.
Thank you for your understanding and cooperation.
Best Regards,
PThemes Team.