Hello, @piecesautoaccessoires,
Thanks for reaching us.
Actually, I am unable to check your issue because when I try to open your site it shows an error. Please check this image to understand better: https://postimg.cc/F1GYQY79
I am accessing your site from Pakistan. Please make sure that Pakistan is whitelisted from the server you are using and make sure that the info you provide is valid and working fine.
In order to further investigate your issue I need your site working super admin access.
Note: Please take a complete backup of your site as well.
And please try to share your credentials by creating a new topic under the private area.
Best Regards,
PThemes Team.