Hello, @piecesautoaccessoires,
Thank you for granting us access to your website and providing the login details. We understand that you are experiencing an issue with the lazy load images feature on your Porto WordPress theme. We apologize for any inconvenience this may have caused you and assure you that we will do our best to assist you in resolving this problem.
After logging into your site with the provided user role, we attempted to make changes to the theme settings related to lazy load. However, we encountered a 403 error when trying to save the modifications. This error indicates that there is a permissions issue or a security restriction preventing us from saving the changes successfully. https://postimg.cc/Xr0y1QbD
To address this issue, we kindly request your assistance with the following steps:
1. Check the permissions: Please verify if the user role you provided has sufficient permissions to make changes to the theme settings. It is possible that the current role does not have the necessary privileges to save the modifications. You may need to grant additional permissions to the user role or consider using a different user role with higher privileges.
2. Disable security plugins or features temporarily: Some security plugins or features can restrict access to certain settings or modify the behavior of your website. Temporarily disabling any security plugins or features, such as firewall rules or mod_security, may allow us to save the changes without encountering a 403 error. Remember to re-enable these security measures once the changes have been made.
3. Contact your hosting provider: In some cases, hosting providers have server-level security configurations that can affect the ability to save theme settings. It is advisable to reach out to your hosting provider and inform them about the issue you are facing. They might be able to identify any server-level restrictions or security measures that could be causing the 403 error.
4. Provide additional details: If the above steps do not resolve the issue, please provide us with any additional information that may be relevant, such as specific error messages, screenshots, or any recent changes made to your website. These details will assist us in further diagnosing and resolving the problem.
We understand the importance of the lazy load images feature for optimizing your website’s performance and user experience. Rest assured that we are committed to resolving this issue promptly.
We appreciate your patience and understanding as we work together to identify and rectify the problem. Our goal is to ensure that your website functions smoothly and meets your expectations. Should you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your cooperation.
Best Regards,
PThemes Team.