Hello, @jonathantan,
Thank you for providing the screenshot, which has enabled me to gain a better understanding of the issue you are facing. After a thorough investigation, I can confirm that the issue exists on your website. However, due to the limitations of the login details you provided, I am unable to conduct a comprehensive check and debug the problem to determine its root cause. In order to proceed with resolving the issue, I kindly request access to your site as a super admin.
To facilitate further investigation, I kindly ask you to share the super admin access credentials in the private content area of this topic. This will allow us to effectively debug the issue by making necessary changes or removing themes and plugins if required.
Thank you for your cooperation. I look forward to receiving the requested access details and resolving the issue promptly.
Best Regards,
PThemes Team.