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Hi, I am encountering problems with the Porto plugin’s blog system tab menu. The tabs are unresponsive, and the content doesn’t match the selected tab. This issue is affecting user experience significantly and only some of the tabs are functioning well (Research Page). kindly help me with this issue, thank you.
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Hello, @jonathantan,
Thank you for providing the screenshot, which has enabled me to gain a better understanding of the issue you are facing. After a thorough investigation, I can confirm that the issue exists on your website. However, due to the limitations of the login details you provided, I am unable to conduct a comprehensive check and debug the problem to determine its root cause. In order to proceed with resolving the issue, I kindly request access to your site as a super admin.
To facilitate further investigation, I kindly ask you to share the super admin access credentials in the private content area of this topic. This will allow us to effectively debug the issue by making necessary changes or removing themes and plugins if required.
Thank you for your cooperation. I look forward to receiving the requested access details and resolving the issue promptly.
Best Regards,
PThemes Team.Hello, @jonathantan,
Thanks, I have checked the theme and plugin settings all are set to fine. I debugged the issue further and found that the issue is in some categories only, all the rest working fine there as you can see in the images: https://postimg.cc/Ny5QFnm7 and https://postimg.cc/4nNRxqGK and https://postimg.cc/jCGcFnMs and https://postimg.cc/PCKmTCQv
To address the issue you have encountered, I kindly recommend deleting the non-functioning categories from your site entirely.
Once this step is completed, I suggest recreating the categories anew. Following this, I would like to suggest clearing your browser cache and revisiting the site to assess whether the problem persists. By following these steps, I am confident that your issue will be effectively resolved.
Thank you for your attention to this matter.
Best Regards,
PThemes Team.Hi, I have recreated the categories and reassign the blogs accordingly to its category. However, there are still some categories that are not working fine (2018,2010,2007 and 2006). The rest are fine. Could you kindly assist me in this matter? As this problem has been bothering me since the first day I got this theme. Thank you.
Hello, @jonathantan,
I hope this message finds you well. I understand that you are currently experiencing an issue with the “PORTO POST GRID” widget on your WordPress website, specifically related to the filtering of posts within certain categories. I apologize for any inconvenience this may have caused, and I’m here to help you troubleshoot and resolve the problem.
To ensure we cover all possible causes and solutions, let’s go through a step-by-step process:
1. Verify Category Settings:
Firstly, let’s confirm that the categories in question are properly assigned to the posts you wish to filter. Please navigate to your WordPress dashboard and go to “Posts” > “Categories.”
Check if the problematic categories exist and if the posts you want to display are assigned to them. Ensure that the categories have been assigned correctly to the corresponding posts.
2. Clear Widget Cache:
Sometimes, caching can cause conflicts and prevent the widget from functioning as expected. To rule out this possibility, clear the cache for your website.
If you have a caching plugin installed, such as WP Super Cache or W3 Total Cache, navigate to the plugin settings and clear the cache.
Additionally, if your hosting provider has server-side caching, reach out to their support team for assistance in clearing the cache.
3. Check Widget Configuration:
Let’s review the configuration of the “PORTO POST GRID” widget to ensure that the settings are correctly set up.
Edit the page where the widget is placed and locate the “PORTO POST GRID” widget.
Check the widget settings and confirm that the categories you want to filter are selected correctly.
Ensure that no other conflicting filters or settings are interfering with the widget’s functionality.
4. Test on Another Page:
To determine if the issue lies specifically with the page where the widget is currently placed, try adding the “PORTO POST GRID” widget to a different page.
Configure the widget with the same settings as the problematic page and test if the filtering works correctly there.
If the widget functions as expected on the new page, it may indicate a conflict with the existing page or its content.
Please follow these steps carefully, and feel free to ask any questions or seek clarification at any stage of the troubleshooting process. Remember to keep backups of your website before making any significant changes.
The same thing is working fine on our test site: https://blackpearlspro.com/porto_support_pro/aizazteamsc/ at the bottom of the page I have set the same widget with the same configuration. You can confirm it’s working fine so there is no issue with the theme or with the widget. The issue only persists on your site post categories or in the posts.
I am confident that by following these steps, we will be able to identify the cause of the issue and work toward a resolution. If you require any further assistance, please don’t hesitate to reach out.
Best Regards,
PThemes Team.
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