Hello, @jonathantan,
I hope this message finds you well. I would like to extend my sincerest apologies for the inconvenience you have faced while working with our theme.
To resolve the issue you encountered, I kindly request you to follow these steps:
- Navigate to the “Porto >> Theme License” section.
- Unregister the theme using the provided option.
- Re-register the theme using the same purchase code.
- Attempt to reuse the Porto Studio functionality.
By following these steps, we are confident that the issue will be resolved, and you will be able to proceed with your work seamlessly.
We truly appreciate your understanding and patience throughout this process. If you require any further assistance or have any additional queries, please do not hesitate to reach out to our support team. We are always here to help.
Thank you for your cooperation, and we look forward to providing you with an enhanced user experience moving forward.
Kind Regards,
PThemes Team.