Error Preventing Template Section Editing and Importing

[Jonathan Tan]

Hi Porto Plugin Vendor Support Team,

I’m Jonathan, a Porto plugin user. I’m facing a critical issue where I can’t edit or import template sections due to an error that says, “System Error: Unable to edit or import template sections.”

This problem is hindering my website’s customization and impacting my business. I’ve tried troubleshooting, but the error persists.

Please investigate and provide a quick solution. I’ve attached screenshots for reference.

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• This topic was modified 2 months, 1 week ago by Jonathan Tan.

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[Jonathan Tan]

Hi, i have attached the screenshots at below

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[Aizaz Awan]

Hello, @jonathantan,

I hope this message finds you well. I would like to extend my sincerest apologies for the inconvenience you have faced while working with our theme.

To resolve the issue you encountered, I kindly request you to follow these steps:

Navigate to the “Porto >> Theme License” section.
Unregister the theme using the provided option.
Re-register the theme using the same purchase code.
Attempt to reuse the Porto Studio functionality.

By following these steps, we are confident that the issue will be resolved, and you will be able to proceed with your work seamlessly.

We truly appreciate your understanding and patience throughout this process. If you require any further assistance or have any additional queries, please do not hesitate to reach out to our support team. We are always here to help.

Thank you for your cooperation, and we look forward to providing you with an enhanced user experience moving forward.

Kind Regards,
PThemes Team.

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