Hello, @sarah-5068,
Thank you for getting in touch with us. We appreciate your inquiry.
We have noted that the link you provided for login redirection leads to a sample page and does not permit access to the backend of the admin panel, as illustrated in this image link: https://postimg.cc/DJDx4FmF
Could you please be so kind as to share the wp-admin URL and access details within the private content area of this topic instead of the temporary login link? This will enable us to thoroughly investigate the issue on the site and provide you with the necessary assistance.
Your cooperation in this matter is greatly appreciated. We look forward to resolving the issue promptly.
Best regards,
PThemes Team.