I hope this message finds you well.
Regarding the issue you’ve encountered, we would like to kindly request your assistance in narrowing down its source. It appears that the problem may not be directly related to our theme. To ascertain the root cause, we kindly ask that you perform the following steps:
1. Activate the default WordPress Theme, such as Twenty Twenty-Three.
2. Recheck the issue to determine if it persists when using the default theme.
If the issue continues to persist even with the default WordPress Theme, it would suggest that the problem is not originating from our theme. In such a scenario, we recommend reaching out to WooCommerce support for further assistance. You can contact them through the following link: https://woocommerce.com/contact-us/
The PThemes Team