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  • #2920
    Leonardo Abreu
    Participant

        Good afternoon

        When making a purchase, after choosing the payment method, the cart is not left, the mouse remains “rotating the cursor”, but an email is sent to the customer with order confirmation.

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        #2958
        Aizaz Awan
        Keymaster

            Hello, @leonardoabreu,

            I hope this message finds you well.

            Regarding the issue you’ve encountered, we would like to kindly request your assistance in narrowing down its source. It appears that the problem may not be directly related to our theme. To ascertain the root cause, we kindly ask that you perform the following steps:

            1. Activate the default WordPress Theme, such as Twenty Twenty-Three.
            2. Recheck the issue to determine if it persists when using the default theme.

            If the issue continues to persist even with the default WordPress Theme, it would suggest that the problem is not originating from our theme. In such a scenario, we recommend reaching out to WooCommerce support for further assistance. You can contact them through the following link: https://woocommerce.com/contact-us/

            Best Regards,
            The PThemes Team

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