Hello, @bruce,
Thank you for providing us with a screenshot to help us better understand the issue you are facing. Your cooperation is greatly appreciated as we work towards finding the most effective solution for your concern.
To facilitate a thorough analysis and provide you with the best possible assistance, we kindly request access to your site’s WP-admin area. Please follow the steps outlined below:
1. Take a Complete Backup:
Prior to granting access, please take a comprehensive backup of your entire site. This step is essential to safeguard your data and ensure its integrity.
2. Share WP-Admin URL and Access:
In the private content area of this topic, kindly share the following information:
WP-admin URL
WP-admin login credentials (Username and Password)
Once we receive the necessary access, our team will promptly investigate the issue and work towards finding a resolution. Please rest assured that we will handle your data with the utmost care, security, and confidentiality.
If you have any specific instructions or additional details about the issue, please feel free to include them when sharing the access.
Thank you for your understanding and cooperation. We are committed to resolving the issue on your site and ensuring your satisfaction. We look forward to your prompt response.
Best Regards,
PThemes Team.