- This topic has 5 replies, 2 voices, and was last updated 1 month, 3 weeks ago by
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Hello, @bruce,
Thank you for providing us with a screenshot to help us better understand the issue you are facing. Your cooperation is greatly appreciated as we work towards finding the most effective solution for your concern.
To facilitate a thorough analysis and provide you with the best possible assistance, we kindly request access to your site’s WP-admin area. Please follow the steps outlined below:
1. Take a Complete Backup:
Prior to granting access, please take a comprehensive backup of your entire site. This step is essential to safeguard your data and ensure its integrity.
2. Share WP-Admin URL and Access:
In the private content area of this topic, kindly share the following information:
WP-admin URL
WP-admin login credentials (Username and Password)Once we receive the necessary access, our team will promptly investigate the issue and work towards finding a resolution. Please rest assured that we will handle your data with the utmost care, security, and confidentiality.
If you have any specific instructions or additional details about the issue, please feel free to include them when sharing the access.
Thank you for your understanding and cooperation. We are committed to resolving the issue on your site and ensuring your satisfaction. We look forward to your prompt response.
Best Regards,
PThemes Team.Hello, @bruce,
I would like to express my gratitude for granting me access to your website.
I have conducted an evaluation of the widget settings you currently have in place for your portfolios. It has come to my attention that you are utilizing a deprecated widget for the portfolios, as evidenced in the following image: https://postimg.cc/G8b4VMpH.
To address this issue, I recommend switching to the “Porto Post Grid” widget for displaying your portfolios. This widget offers more modern functionality and should better suit your needs.
Within the widget settings, you also have the option to adjust the size of the images. However, I observed that you are currently using various image sizes for your portfolios, which may be causing inconsistencies in their appearance. To resolve this, I recommend standardizing the image sizes to 600×600 pixels for all portfolio items. This uniformity will ensure a consistent and visually appealing presentation.
By implementing these changes, namely using the “Porto Post Grid” widget and standardizing the image sizes to 600×600 pixels, I believe your issue will be effectively resolved.
Regarding the template builder for a single portfolio page, the answer is affirmative—you can indeed create it. I recommend referring to the following article for a more comprehensive understanding of how to create and utilize a single builder using the template builder: https://www.portotheme.com/wordpress/porto/documentation/single-builder-elements/
Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.
Thank you for your cooperation.
Best Regards,
PThemes Team.Hello, @bruce,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.
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