Hello, @admin-5472,
Please provide temporary wp-admin and FTP access in the private content area of this topic, we need to check the situation on your site more deeply. To provide wp-admin access, you can create a new user account with an administrator role via the Dashboard, and provide us with the username and password.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), please contact your hosting provider for assistance.
Best Regards,
PThemes Team.