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Hello everything
I am using model Shop 7 of the Porto ecommerce theme. On the pages of the website My Account writes the following warning:
There has been a critical error on this website. Look at the attached image, could anyone help me?Hello, @admin-5472,
Please provide temporary wp-admin and FTP access in the private content area of this topic, we need to check the situation on your site more deeply. To provide wp-admin access, you can create a new user account with an administrator role via the Dashboard, and provide us with the username and password.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), please contact your hosting provider for assistance.
Best Regards,
PThemes Team.Hello
I provided temporary access to WP-DMIN and FTP
Best regards
MiloradThis field is Private Content.
Hello, @admin-5472,
Thank you for sharing the details with us, However, when I try to login to your site it is saying that the provided login details are not valid as you can confirm from this image: Under the Private Area To solve your issue please share the valid admin login details.
Best Regards,
PThemes Team.This field is Private Content.
Hi
I turned off the protection (Brute force protection -Jetpack)
Now please go to the admin panel
Best Regards,
MiloradThis field is Private Content.
Hello, @admin-5472,
Thank you for the info but I regret to inform you that I am facing the same issue still while trying to log in to your site with your provided details. Please refer to the screenshot for a better reference to understand: Under the private content area
Best Regards,
PThemes Team.This field is Private Content.
Hello
Sorry for the mistake, please. I corrected the login
Best Regards,
MiloradThis field is Private Content.
Hello, @admin-5472,
Thank you for the working login details. I was able to log in to your site now. I have debugged your issue on your site and found that the issue appears because you didn’t install the “YITH WooCommerce Wishlist” plugin from the theme setup wizard. It is a necessary plugin for the shop.
So to solve your issue I just installed the plugins and now your site my account page is working perfectly fine as you can see in this screenshot: https://postimg.cc/WFtXWCyx please check back to your issue by clearing the browser cache. I hope you will get the desired results.
Have a nice day.
Best Regards,
PThemes Team.Hello, @admin-5472,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.
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