Hello, @michaellake,
First of all, we do not use Chat GPT for our response as we are professionals and we only reply with tested solutions.
And regarding your issue, It does not relate to our theme, We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.
If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to WordPress support for assistance.
If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.
Best Regards,
PThemes Team.