BIG BUG!! Via Andriod mobile the add to cart does not work

Home Page Forums Porto | Multi-Purpose & WooCommerce Theme BIG BUG!! Via Andriod mobile the add to cart does not work

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  • #4358
    EM C
    Participant

        Hi,

        Iv two difference webshops with other porto demo’s. I found out that the andriod add to cart does not work. Iv I click on the productpage add to cart. Check with this: https://websiteresponsivetest.com/
        And one of my friend has an Andriod mobile. He saw also Empty cart.
        Please fix this soon.

        This is really really a problem for me.
        Its tooks 3 hours to fix this but I could not fix it.

        Iv tried with newest updates of porto etc.

        #4367
        EM C
        Participant

            This webshops

            This field is Private Content.

            #4369
            Aizaz Awan
            Keymaster

                Hello, @emc,

                I have checked all of your sites and found that on: http://erollz.com/nl and http://erollz.com/ the add-to-cart is working perfectly fine because on this site the theme is the latest version but on this site: http://luxeraamdecor.nl/ the theme is not updated to the latest version this is why you are facing an issue on this site.

                To solve your issue please update the theme by following the below steps. I have recorded a video of my personal mobile phone for you to see the results: https://www.dropbox.com/scl/fi/3yf8ggcftad8kytnuestb/WhatsApp-Video-2024-01-29-at-8.43.06-AM.mp4?rlkey=4nmbvgnc441hfveh9rkly0ytm&dl=0

                To resolve this issue, I recommend following these steps to ensure that you are using the latest version of the theme:

                Backup Your Site: Before making any updates, it’s essential to take a complete backup of your website to avoid any potential disruptions.

                Deactivate Third-Party Plugins: Temporarily deactivate all third-party plugins before proceeding with the theme update.

                Backup Custom Code: If you have any custom code in place, make sure to take a backup of it and remove it from your site before updating the theme.

                Activate Parent Theme: If you are using a Child Theme, activate the Parent Theme before initiating the theme update.

                Clear Cache: Remove all cache from your server and website. Additionally, ensure that your browser cache is cleared.

                Update Theme: Navigate to Appearance >> Themes and perform a one-click automatic update of the theme.

                Update Plugins: Go to Appearance >> Install Plugins and update any required or recommended plugins associated with the theme one by one.

                Clear Browser Cache: After performing these updates, clear your browser cache once more and thoroughly inspect your website for any changes or improvements.

                Reactivate Child Theme and Plugins: After confirming that everything is functioning as expected, you can reactivate your Child Theme and third-party plugins one by one.

                Final Cache Clearance: Lastly, clear your browser cache once more to ensure that your site displays the most recent changes accurately.

                By following these steps, you should be able to update your theme and its associated plugins, which may resolve the issues you’ve encountered. If you have any further questions or require additional assistance, please do not hesitate to reach out. Your satisfaction is our top priority.

                Thank you for your understanding and cooperation.

                Best Regards,
                PThemes Team.

                #4370
                EM C
                Participant

                    Hi,
                    Thanks
                    Look this video: https://www.dropbox.com/scl/fi/u4ux4h6wtdsinja7idibx/Video-29-01-2024-12-38-44.mp4?rlkey=fzxnfeq2cji3ee1kgd62diyd7&dl=0

                    As you can see the erollz.com productpage add to cart: its show no product added, empty.

                    #4373
                    Aizaz Awan
                    Keymaster

                        Hello, @emc,

                        Can you please share the below-asking details with us in the private content area of the topic after taking a complete backup of your site? So that I will be able to check and provide you with a proper solution.

                        wp-admin URL:
                        wp-admin username:
                        wp-admin password:

                        Waiting for your kind reply.

                        Best Regards,
                        PThemes Team.

                        #4376
                        EM C
                        Participant

                            Yes, see below…

                            This field is Private Content.

                            #4377
                            EM C
                            Participant

                                Hi,

                                Via chrome andriod it works well. But the Samsung internet, does not work. Iv tested with andriod phone. Iv tested also with this:
                                https://www.lambdatest.com/lt-browser/responsive-website-checker-for-samsung-galaxy-s21-5g

                                You see no product adds in to cart.

                                See printscreen.

                                #4378
                                EM C
                                Participant

                                    see attachment

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                                    #4387
                                    Aizaz Awan
                                    Keymaster

                                        Hello, @emc,

                                        Thanks for sharing the access. Before I checked your site on Chrome browser on mobile then you said it working fine on Chrome browser but not on the Samsung browser so I checked the site today, on the Samsung browser still it is working fine for me as you can see in this video: https://www.dropbox.com/scl/fi/opwn5st6yl4ievtrpn5jz/WhatsApp-Video-2024-01-30-at-8.06.52-AM.mp4?rlkey=fl63o3u4rno8vi1dxjuvw3z7c&dl=0

                                        The sites are working fine for me on my personal mobile phone I am not testing your sites on any browser tools.

                                        Best Regards,
                                        PThemes Team.

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