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  • #3187
    maulbaer
    Participant
        Purchased

        We have several porto installations on different servers and different hosts that output HTML entities in the HTML structure since the last update (porto 6.11.1 + WPbakery 7.1).

        This leads to significant display errors, especially in Firefox.

        Is this error caused by WPbakery / VisualComposer or by the theme itself? When will there be a bug fix for this?

        This field is Private Content.

        • This topic was modified 6 months, 3 weeks ago by maulbaer.
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        #3190
        Aizaz Awan
        Keymaster

            Hello, @b-hofmann,

            Certainly, I would appreciate it if you could provide more details about the issue you’re experiencing. To better understand the problem and offer a tailored solution, please consider creating a video that demonstrates the issue in action. Once you have the video ready, kindly share it with us here.

            By having a visual representation of the issue, we can more effectively diagnose the problem and work towards a resolution. If you have any additional information or questions, please feel free to share them along with the video.

            Note: Kindly take a complete backup of your site first and then share your site wp-admin URL and access with us in the private content area of this topic and allow us to change/remove the plugins and debug your site to solve your issue.

            Best Regards,
            PThemes Team.

            #3191
            maulbaer
            Participant
                Purchased

                Hello Mr. Awan,

                thanks in advance! You are right, it makes sense to start with the original problem. We have noticed that the ‘Media Grid’ in the page builder is producing some errors. On the page in question, text disappears behind images (Firefox) as seen in the screenshot. The source code shows that the page builder does not convert special characters correctly and outputs them as HTML entities. A ” becomes a ‘&quot’ (see screenshot). The error could not be corrected even with deactivated plugins (except wpbakery). Since the entity error also occurred in another context on a development site with another porto, we concluded that there is a connection there. You’ll find access to the page in question in the private area.

                Best Regards :)

                This field is Private Content.

                • This reply was modified 6 months, 3 weeks ago by maulbaer.
                • This reply was modified 6 months, 3 weeks ago by maulbaer.
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                #3197
                Aizaz Awan
                Keymaster

                    Hello, @b-hofmann,

                    I wanted to express my gratitude for providing us with site access and screenshots to aid in diagnosing the issue you’ve encountered.

                    Upon a thorough review of the link you shared with us, I am pleased to report that the specific functionality you mentioned is indeed operating as expected. To provide visual confirmation, I have included an image illustrating the successful operation: https://postimg.cc/7Gy7XvJq

                    From our perspective, there appears to be no issue on the site in question. However, it is possible that the issue may be localized due to cached data in your web browser. To ensure that you are experiencing the most up-to-date version of the site, I recommend clearing your browser cache and then rechecking the website.

                    If you continue to face any challenges or have further questions, please do not hesitate to reach out. We are dedicated to providing the best possible support and are here to assist you in resolving any concerns.

                    Thank you for entrusting us with your web-related matters, and we look forward to ensuring your continued satisfaction with our services.

                    Best Regards,
                    PThemes Team.

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