Invalid purchase code

[mauro canzian]

I’m working on a woocommerce site implemented by someone else on a child Porto theme.
I have an issue on the product pages: the add-to-cart button disappeared.
I guess because the theme is not updated and I not able to update it.
If I try to update the theme, I will get the message “invalid purchase code”.
At the same time, if I start the porto wizard setup, I will get the message that the purchase code is valid.
I do not have access to Porto support, how can I solve it?
Thanks

[Aizaz Awan]

Hello, @maurocanzian,

We kindly request your attention to the following matter: Please navigate to Porto >> Theme License and proceed with the unregistration of the theme. Subsequently, we kindly ask you to re-register the theme using the same purchase code. Following this action, we recommend attempting the desired task once again. Our expectation is that this course of action will successfully address the issue you have encountered. However, should the issue persist, we highly recommend that please ensure to share your site’s WP Admin URL and Credentials, along with the theme purchase code, in the private area of the topic. By doing so, we will be able to assess the situation comprehensively and provide you with the necessary assistance in resolving the matter.

Thank you for your cooperation.

Best Regards,
PThemes Team.

[Ban Nguyen]

i try, but canot!

[mauro canzian]

Hi Azaz

thanks for your reply.
I can’t find in the menu “Theme License”, at the same time I don’t have the purchase code because it was not inserted by me during the first configuration and I do not have access to the account who bought the purchase code.

Thanks

This field is Private Content.

[Aizaz Awan]

Hello, @maurocanzian,

I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.

The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.

During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.

Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.

Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.

Best Regards,
PThemes Team.

[Mia May (Passion Production GmbH)]

I have the same problem
I bought the Porto Theme and now I wanted to update my theme in WP (Design/Themes) but it just show after a few seconds “purchase code is invalid”.

[Aizaz Awan]

Hello, @miamay,

Please navigate to Porto >> Theme License and un-register the theme from there and then again register the theme with the same purchase code and then try to update the theme again.

Best Regards,
PThemes Team.

[Mia May (Passion Production GmbH)]

Thanks for the reply. I tried to deactivate the license and enter it again.
But that did not solve my problem

[Aizaz Awan]

Hello, @miamay,

Ok, then we request you to please generate a fresh new topic and share your site WP Admin URL and Credentials with us via the new topic under the private area of the topic so that we will further investigate it for you on your site and help you out.

Best Regards,
PThemes Team.

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