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Hello, @dalew12,
Could you kindly share the theme purchase code, your site’s WP Admin URL and credentials, as well as the Cpanel URL and login details in the private content area of this topic? This will enable me to investigate the issue on your site and provide assistance.
Note: Prior to sharing the requested information, please ensure you’ve taken a complete backup of your site. If required, I may need to disable third-party plugins to address the issue effectively.
Best Regards,
PThemes Team.
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