patches server could not be reached + extremely slow WP admin

[Mika]

Hi,

After latest WP version 6.3 upgrade Admin panel became extremely slow. I have done various troubleshoots with no result. Site itself from the customers point of view is working as usual. Also when checking Porto patches, I get this red error message within Porto patches view: “The Porto patches server could not be reached.”

Is there others having similar problems after WP 6.3 upgrade? Any updates coming soon that I should wait before digging any deeper?

[Mika]

Just to add that I deactivated every plugin one by one in staging and tested after each deactivation so that only WooCommerce and Porto functionality were active. WP Admin were still extremely slow. Deactivating Porto functionality plugin change WP Admin to be fast again. Changing Porto theme to WP default does the same result.

[Aizaz Awan]

Hello, @mika,

I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.

I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.

Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.

Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.

Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.

Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.

Thank you for your understanding and cooperation.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @mika,

We are pleased to inform you that the recent issues encountered with our activation engine have been successfully addressed. Consequently, the previously reported WordPress Backend low-speed concern has been effectively resolved. Additionally, we have also rectified the license registration issue that you had encountered.

In light of these developments, we kindly request you to take the following steps to ensure a seamless experience:

Navigate to the “Porto” section within your Dashboard.
Proceed to “Unregister” the theme from this section.
Subsequently, please re-register the theme using the same purchase code.

We believe that following these steps will yield positive results and resolve any persisting issues you may have encountered. We apologize sincerely for any inconvenience these matters may have caused you, and we greatly appreciate your patience throughout this process.

Your understanding and cooperation are highly valued. Should you require further assistance, clarification, or support, please do not hesitate to reach out to us. We are committed to providing you with prompt and effective solutions.

Thank you for entrusting us with your concerns, and we remain dedicated to ensuring your satisfaction.

Best Regards,
PThemes Team.

[rozmiar]

I have the same problem. Unable to connect to patcher server. After deactivation of the license i can’t activate it. I’m getting this message “Sorry, it could not connect to the Porto API server. Please try again later.”
My latest Porto version is 6.9.2 and I can’t update the theme to the newest version.

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[Aizaz Awan]

Hello, @rozmiar,

Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?

Best Regards,
PThemes Team.

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