September 8, 2023 at 10:17 pm #2543oguztmlParticipant
Hello. I configure the images in the image by activating the plugin. What needs to be done? Please help me.
Attachments:You must be logged in to view attached files.September 9, 2023 at 7:34 am #2549Aizaz AwanKeymaster
Thank you for getting in touch with us. We regret to hear that you are experiencing difficulties while utilizing our theme on your website.
To address and resolve your issue effectively, we kindly request that you follow the outlined procedure:
1. Backup Your Site: As a precautionary measure, we strongly recommend taking a comprehensive backup of your entire website. This ensures the safety of your data and configurations throughout the troubleshooting process.
2. Share Essential Details: To assist us in diagnosing and rectifying the issue, please provide the following information via the secure private content area of this topic:
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– wp-admin Password:
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This information will enable our support team to access your site and investigate the issue more thoroughly.
We apologize for any inconvenience you may have encountered and assure you that we are committed to resolving your concerns promptly. Your cooperation in providing the requested details is greatly appreciated, and we look forward to assisting you in resolving this matter to your satisfaction.
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PThemes Team.September 9, 2023 at 12:22 pm #2550oguztmlParticipant
Hello. I shared my login information with you. I solved the problem by changing the php version to 7.4, but the problem will continue when I need to upgrade the php version in the future. I would be very happy if you can help me to make the theme work in the current php version. Thanks.September 11, 2023 at 7:39 am #2562Aizaz AwanKeymaster
We trust this message finds you well. We would like to express our gratitude for promptly providing us with the requested login details.
We are pleased to inform you that our technical team has successfully resolved the issue on your website. To experience the improvements, kindly clear your browser cache and revisit your site at your earliest convenience.
Additionally, we wish to assure you that this resolution will be incorporated into the forthcoming version of our theme. We are committed to delivering a seamless and enhanced user experience for all our users.
We sincerely appreciate your understanding and cooperation throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our dedicated support team.
Thank you for choosing our services, and we look forward to continuing to serve you with excellence.
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