Shop page only shows sidebar

[lharpmen]

Hi.

My shop page only shows the side bar… I tried to change here in them options /woocommerce / product archives, but the only thing I get is that the sidebar appears or disappears, no product is shown, not even in the product categories.

• This topic was modified 5 months, 3 weeks ago by lharpmen.

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[Aizaz Awan]

Hello, @lharpmen,

Alright, Thanks for the screenshot. I have understood your issue. Kindly take a complete backup of your site first and then share your site wp-admin URL and access with us in the private content area and allow us to change/remove the plugins and debug your site to solve your issue.

Best Regards,
PThemes Team.

[lharpmen]

OK, here you have. I tried to deactivate all plugins less elementor, porto and woocommerce… and nothing.

Thanks.

This field is Private Content.

[lharpmen]

Hi.

I think I found “the problem”:

“Element type not found: ‘porto_sb_archives’. In Full Site Editing(Soft Mode), we provide posts grid widget instead.”

I have this error when I try to import “Shop Default” in porto studio.

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[Aizaz Awan]

Hello, @lharpmen,

Thank you for granting me access to your site. I have thoroughly examined the reported issue and successfully resolved it. In order to provide you with a comprehensive understanding of the solution, I have recorded a detailed video tutorial. I kindly request that you watch the video prior to revisiting your site [ https://streamable.com/4hn8b4 ].

Additionally, it is recommended that you clear your browser cache for optimal results.

If you have any further inquiries or require additional assistance, please feel free to contact me.
Thank you for your cooperation.

Kind Regards,
PThemes Team.

[lharpmen]

Thanks a lot!!

It’s funny, because I haven’t been aware of putting any conditions there, in fact, I had created another site from scratch before opening the ticket, and imported the content and the same thing happened, can’t it be that you have this condition defined? in the demo content? I used the grocery demo

[Aizaz Awan]

Hello, @lharpmen,

I would like to bring to your attention that I have comprehended the matter at hand. Specifically, the layout you devised for the archive possesses an automatic condition. However, the predicament was successfully resolved by eliminating said condition, as demonstrated in the accompanying video. Consequently, I kindly suggest that you apply the same steps to your alternate platform in order to rectify the issue.

I appreciate your understanding in this regard and wish you a pleasant day ahead.

Best Regards,
PThemes Team.

[lharpmen]

Thanks Aizaz, all fine.

[Aizaz Awan]

Hello, @lharpmen,

Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!

We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.

If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].

Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.

Wishing you a fantastic day ahead!

Best Regards,
PThemes Team.

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