Support Policy

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  • #2538
    Aizaz Awan
    Keymaster

        Hello, @everyone,

        Envato Item Support Policy

        We hope this message finds you well. At PTHemes, we are committed to ensuring that you have a seamless experience with our products. To this end, we would like to provide you with essential information regarding our Envato Item Support Policy.

        Support Duration

        We are pleased to offer theme support for a period of 6 months from the date of your purchase. During this time frame, our dedicated support team is readily available to assist you with any inquiries or issues related to your purchased theme. Whether you require clarification on the theme’s features or are facing unresolved challenges with the template, we are here to help.

        Limitations

        Please note that, as per Envato and our policy, we are unable to provide support for code customization or assistance with third-party plugins. For any matters beyond minor template customization, implementation of new functionalities, or making the theme compatible with third-party plugins, we recommend seeking the expertise of our paid customization team: https://www.portotheme.com/customization/ or hiring a qualified developer.

        Extended Support Option

        If you find that you need ongoing assistance beyond the initial 6-month support period, you have the option to extend your item support. This will allow you to enjoy support for up to a maximum of 12 months from the date of your purchase. Detailed information on how to purchase extended support can be found on ThemeForest: https://themeforest.net/page/item_support_policy

        Contacting Support

        Should you require support, We have multiple channels listed below:

        Support System: http://portotheme.com/support
        Support Forum: https://www.portotheme.com/forums/
        ThemeForest Comments: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments
        Our Email: [email protected]

        Presale Requests and General Inquiries

        We encourage you to use ThemeForest comments for presale requests or any questions unrelated to support. If you encounter a critical issue that necessitates granting us access to your account, please feel free to contact us via our support system OR support forum.

        Thank you for choosing PThemes for your theme needs. We are dedicated to delivering high-quality products and support, and we look forward to assisting you on your journey with our themes.

        Regards,
        Aizaz from PThemes.

        • This topic was modified 8 months, 2 weeks ago by Aizaz Awan.
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