Update from 6.2.3 to 6.12.3 causing issues

[Aizaz Awan]

Hello, @xpasha,

Thanks for your contact.

First of all, please check the theme changelog: https://www.portotheme.com/wordpress/porto/documentation/changelog/

The 6.2.3 version of the theme was released on (1.19.2022) around 2 years ago.

And you are updating the theme from a 2-year-old theme version to the very latest version.

If you carefully check the changelog, there are a lot of features and styling that have been added and removed into/from the theme.

So the best possible way is to, clone your site as a test site and then try to update the theme and plugins onto your test site first so that if any issue occurs you can solve it on the test site and once all is fine, you can then migrate your site from a test site to live site.

How to update the theme, please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/

How to update the plugin, please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-plugins/

Best Regards,
PThemes Team.

[xPasha]

Hi support, I am using Porto theme 6.2.3, and when I update it to the latest version that is 6.12.3, most of the website functionality breaks, how i can update the theme without losing the current website functionality, note that I already did all the steps before as explained before in response.

[Aizaz Awan]

Hello, @xpasha,

Alright, Can you please share the below-asking details with us here in the private content area of this topic after taking a complete backup of your site, so that I can check it for you by myself?

wp-admin URL:
wp-admin username:
wp-admin password:
Issue screenshots:

Waiting for your kind reply.

Best Regards,
PThemes Team.

[xPasha]

as reqeuested

This field is Private Content.

[Aizaz Awan]

Hello, @xpasha,

Please share the Cpanel URL and Credentials as well under the private content area of this topic as listed below:

Cpanel URL:
Cpanel Username:
Cpanel Password:

Best Regards,
PThemes Team.

[xPasha]

can i delegate access to your email?

[Aizaz Awan]

Hello, @xpasha,

No need, I have already updated the Theme and Porto Functionality plugin to the very latest version on your site.
Please check back to your site now after clearing the browser cache.

The site crashed was because of any third-party plugin confliction, first I disabled all the third-party plugins on your site and then updated and all worked smoothly.

After checking your site, you can again reactivate all the third-party plugins on your site, one by one, and check which one was the reason for your issue.

Best Regards,
PThemes Team.

[xPasha]

Hi check website header in Arabic version,it is not the same it was before.

[Aizaz Awan]

Hello, @xpasha,

As I wrote above that the main issue was because of any third-party plugin, so I disabled all the third-party plugins on your site, and the language plugin was also the third-party plugin and your main issue was resolved.

And then I asked you to re-activate all the third-party plugins one by one.

So it seems disabling and then re-enabling the language plugin reset the site language.

So please try to reset or remake your header for the Arabic language as well and it should work for you.

Best Regards,
PThemes Team.

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