Update from 6.2.3 to 6.12.3 causing issues

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  • #4040
    xPasha
    Participant

        Hi,

        As I am working with the developer, some issues keep popping up when we update theme from 6.2.3 to 6.12.3.

        once its update, it breaks the website, most of functionality stops working, header footer also lose their function. Any idea how to fix this? or what are we doing wrong. Thank you

        #4061
        Aizaz Awan
        Keymaster

            Hello, @xpasha,

            Thanks for your contact.

            First of all, please check the theme changelog: https://www.portotheme.com/wordpress/porto/documentation/changelog/

            The 6.2.3 version of the theme was released on (1.19.2022) around 2 years ago.

            And you are updating the theme from a 2-year-old theme version to the very latest version.

            If you carefully check the changelog, there are a lot of features and styling that have been added and removed into/from the theme.

            So the best possible way is to, clone your site as a test site and then try to update the theme and plugins onto your test site first so that if any issue occurs you can solve it on the test site and once all is fine, you can then migrate your site from a test site to live site.

            How to update the theme, please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/

            How to update the plugin, please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-plugins/

            Best Regards,
            PThemes Team.

            #4083
            xPasha
            Participant

                Hi support, I am using Porto theme 6.2.3, and when I update it to the latest version that is 6.12.3, most of the website functionality breaks, how i can update the theme without losing the current website functionality, note that I already did all the steps before as explained before in response.

                #4103
                Aizaz Awan
                Keymaster

                    Hello, @xpasha,

                    Alright, Can you please share the below-asking details with us here in the private content area of this topic after taking a complete backup of your site, so that I can check it for you by myself?

                    wp-admin URL:
                    wp-admin username:
                    wp-admin password:
                    Issue screenshots:

                    Waiting for your kind reply.

                    Best Regards,
                    PThemes Team.

                    #4109
                    xPasha
                    Participant

                        as reqeuested

                        This field is Private Content.

                        #4130
                        Aizaz Awan
                        Keymaster

                            Hello, @xpasha,

                            Please share the Cpanel URL and Credentials as well under the private content area of this topic as listed below:

                            Cpanel URL:
                            Cpanel Username:
                            Cpanel Password:

                            Best Regards,
                            PThemes Team.

                            #4155
                            xPasha
                            Participant

                                can i delegate access to your email?

                                #4160
                                Aizaz Awan
                                Keymaster

                                    Hello, @xpasha,

                                    No need, I have already updated the Theme and Porto Functionality plugin to the very latest version on your site.
                                    Please check back to your site now after clearing the browser cache.

                                    The site crashed was because of any third-party plugin confliction, first I disabled all the third-party plugins on your site and then updated and all worked smoothly.

                                    After checking your site, you can again reactivate all the third-party plugins on your site, one by one, and check which one was the reason for your issue.

                                    Best Regards,
                                    PThemes Team.

                                    #4164
                                    xPasha
                                    Participant

                                        Hi check website header in Arabic version,it is not the same it was before.

                                        #4171
                                        Aizaz Awan
                                        Keymaster

                                            Hello, @xpasha,

                                            As I wrote above that the main issue was because of any third-party plugin, so I disabled all the third-party plugins on your site, and the language plugin was also the third-party plugin and your main issue was resolved.

                                            And then I asked you to re-activate all the third-party plugins one by one.

                                            So it seems disabling and then re-enabling the language plugin reset the site language.

                                            So please try to reset or remake your header for the Arabic language as well and it should work for you.

                                            Best Regards,
                                            PThemes Team.

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