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  • in reply to: fixed [vc_row][vc_column][vc_column_text css=”” #42737
    Aizaz Awan
    Keymaster

        Hello, @ianlea,

        Thanks for the update! That is unusual, but I’m glad you were able to track it down. It sounds like the issue was caused by some corrupted or leftover shortcode markup in the Template Builder post type. If anything similar comes up again, just let me know — happy to help.

        Have a nice day!

        Best Regards,
        PThemes Team.

        • This reply was modified 2 weeks, 1 day ago by Aizaz Awan.
        Aizaz Awan
        Keymaster

            You’re Welcome!

            in reply to: Can’t change fonts and font sizes #42313
            Aizaz Awan
            Keymaster

                Hello, @icdigital,

                Some of the fonts have been set from the elements options, so please edit the page with Elementor page builder and then edit the elements, under elements settings try to set the typography and check back the behavior.

                Best Regards,
                PThemes Team.

                Aizaz Awan
                Keymaster

                    Hello, @ianlea,

                    Could you please share your site WP Admin URL and Credentials under the private content area of this topic so that we can further look into it for you on your site and help you out.

                    Best Regards,
                    PThemes Team.

                    Aizaz Awan
                    Keymaster

                        Hello, @ianlea,

                        Could you please share a small video clip of the issue along with the site WP Admin URL and Credentials under the private content area of this topic, so that I can check and assist you accordingly.

                        Best Regards,
                        PThemes Team.

                        in reply to: Disable or change language of “Related Posts” #41809
                        Aizaz Awan
                        Keymaster

                            Hello, @tonimiettinen,

                            Could you please share the page URL having issue?

                            Along with your site WP Admin URL and Credentials under the private content area of this topic, so that I will further look into it for you on your site and help you out?

                            Best Regards,
                            PThemes Team.

                            Aizaz Awan
                            Keymaster

                                Hello @ianlea,

                                Thank you for the clarification and the example link.

                                The layout you are referring to — where variations appear as horizontal size buttons/swatches instead of dropdowns — is not part of the default Porto theme variation style. Porto uses the standard WooCommerce dropdown unless you enable Swatches, but even with swatches, Porto currently does not support showing dynamic in-stock vs out-of-stock styling (colors, bold text, etc.) inside the variation buttons.

                                ✔ What Porto does not currently support

                                Porto does not automatically:

                                Change the color or boldness of individual variation options based on stock
                                Show stock numbers directly on the swatch buttons
                                Grey out swatches only when specific variation attributes are out of stock

                                For this type of advanced interactive variation behavior, you will need either:

                                1. Use a third party plugin.
                                2. Use a Custom Code.

                                Best Regards,
                                PThemes Team.

                                in reply to: Porto WordPress Product Category Image not showing #41564
                                Aizaz Awan
                                Keymaster

                                    Hello @ianlea,

                                    You’re very welcome!

                                    Yes, in the latest Porto versions, the recommended method for displaying the product category image in a full-width layout is through a custom block with dynamic content, as this provides more flexibility and consistency with the theme’s layout builder. Some older setups may still display the WooCommerce category image by default, which is why your previous sites didn’t require this step.

                                    If you prefer the block method, that’s perfectly fine—it’s the more powerful and customizable approach.

                                    Should you need help configuring either method or want us to match the output to your other sites, just let us know—we’re happy to assist.

                                    Best Regards,
                                    PThemes Team.

                                    in reply to: Porto WordPress Product Category Image not showing #41509
                                    Aizaz Awan
                                    Keymaster

                                        Hello, @ianlea,

                                        First of all, you have to create a block: https://postimg.cc/21Xszpc1 and set the image element into it with dynamic values.

                                        After that, navigate to Porto >> Page Layouts >> Content Top and choose that block from there: https://postimg.cc/PNRVpbbJ

                                        After that apply the condition to show on the Product Category pages: https://postimg.cc/zyJhq6Lt

                                        This is how it works.

                                        Best Regards,
                                        PThemes Team.

                                        Aizaz Awan
                                        Keymaster

                                            Hello, @ianlea,

                                            Unfortunately, there is no such option, so you can try with any third-party plugin or with some Custom Code.

                                            Method 1:

                                            1. Navigate to WooCommerce > Settings > Products > Inventory.
                                            2. Check the box next to “Hide out of stock items from the catalog.” This will hide out-of-stock items from the shop page and disable the variations on the product page.
                                            3. Click Save changes.

                                            Alternatively, please refer to the articles listed below:

                                            https://wordpress.org/support/topic/how-to-disable-out-of-stock-variable-products/

                                            WooCommerce: Disable Out of Stock Variations @ Variable Product Dropdown

                                            https://stackoverflow.com/questions/77330787/hide-out-of-stock-variations-in-woocommerce-variable-product-pages

                                            Best Regards,
                                            PThemes Team.

                                            • This reply was modified 4 weeks, 1 day ago by Aizaz Awan.
                                            in reply to: Cannot deregister theme #41500
                                            Aizaz Awan
                                            Keymaster

                                                Hello, @ianlea,

                                                Great to hear that everything is now working correctly on the front end. Yes, when the site is in development mode, certain cached or optimized resources may not load as expected, which can cause temporary visual inconsistencies — including layout, colors, or footer styling. Clearing both server-side and browser cache (and testing in incognito) is always the right approach.

                                                If you run into any more issues as you continue setting things up, feel free to let us know — we’re here to help.

                                                Best Regards,
                                                PThemes Team.

                                                Aizaz Awan
                                                Keymaster

                                                    Hello, @ianlea,

                                                    I am sorry, but I still couldn’t understand properly. Could you please elaborate more with some more detailed screenshots and with the page URL having issues so that I can check further and assist you accordingly.

                                                    Best Regards,
                                                    PThemes Team.

                                                    in reply to: Porto WordPress Product Category Image not showing #41379
                                                    Aizaz Awan
                                                    Keymaster

                                                        Hello, @ianlea,

                                                        Could you please share the site WP Admin URL and Credentials along with the page URL having the issue and also share the screenshot of the issue so that I will further check and assist you accordingly.

                                                        Best Regards,
                                                        PThemes Team.

                                                        in reply to: Cannot deregister theme #41378
                                                        Aizaz Awan
                                                        Keymaster

                                                            Hello, @ianlea,

                                                            I have just checked your site, and the Footer seems to be working perfectly fine at my end. Please refer to this screenshot: https://postimg.cc/XpKCW4jL

                                                            We always recommend checking your site after completely clearing the browser cache.

                                                            Best Regards,
                                                            PThemes Team.

                                                            in reply to: Demo import failed #41271
                                                            Aizaz Awan
                                                            Keymaster

                                                                Hello, @contemsolutions,

                                                                Thanks for your contact, and sorry for the inconvenience, but there is no such issue that many customers are facing, but only some and most of the times it relates to the server, try to change the server and test again and if still you will face the same issue then please share your site WP Admin URL and Credentials under the private content area of this topic, and let us know which demo you want to import and with which page builder so that we will try to import it for you on your site.

                                                                Best Regards,
                                                                PThemes Team.

                                                              Viewing 15 posts - 1 through 15 (of 893 total)
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