[Aizaz Awan]

Hello, @mehmetsagir,

You are facing the issue because of you are trying to edit the type builder with Elementor page builder and that is not possible, because the type builder can only be accessed and edited by the Gutenberg page builder for now, so please simply edit it with the default WordPress Gutenberg page builder.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @mehmetsagir,

Could you please share your site WP Admin URL and Credentials under the private content area of this topic along with the page URL having issue so that I will further look into it for you on your site and help you out.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @SHAKKEER,

Thanks for your contact,

I’ve checked and found that your license is currently active on the live site: https://esesinfotech.com/

Please note that, according to Envato’s policy, a single license can only be used on one live domain or URL. This applies to all themes on ThemeForest, and you may wish to confirm this directly with Envato for further clarification.

To proceed, you have two options:

1. Deregister the license yourself by logging into the current site.
2. Remove the theme and its content entirely from the existing site, and then notify us — we’ll reset the license for you.

Let us know how you’d like to move forward.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @mehmetsagir,

Thank you for the update, and I’m glad to hear that the issue has been resolved after updating the Porto Theme – Functionality plugin.

Since everything is now working as expected, there’s no need to provide access at this time. If you encounter any issues in the future, feel free to open a new support request and share temporary access details then—we’ll be happy to assist you further.

Thanks again for keeping us informed, and have a great day!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello @Mehmetsagir,

To better assist you, we kindly request temporary WP-admin access to investigate the issue on your site more thoroughly.
Please follow these steps to provide us with access:

Create a new administrator account via the Dashboard.
Share the username and password for the new account with us.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello @orgasign,

I think you want to translate the site into multiple languages and set it up for multiple currencies as well. So you have to use the WPML plugin for multiple languages and the WooCommerce Currency Switcher plugin for the currency switcher.

Please read the details here:
https://www.portotheme.com/wordpress/porto/documentation/multilingual-management-with-wpml-and-porto/

https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sarah-5068,

Thank you for the detailed follow-up and for sharing the response from WPBakery, as well as the CSS adjustment you’ve discovered.

It does appear that the recent WPBakery 8.5 update changed how stretch rows are handled, and this may conflict with how the theme currently manages row output. We appreciate you identifying a workaround using custom CSS—that’s very helpful.

I’ve forwarded this information to our development team for review. We’ll evaluate the compatibility impact of WPBakery’s update and assess whether a theme-level adjustment is appropriate to restore expected behavior for “stretch row by CSS.”

In the meantime, feel free to continue using your CSS fix as a temporary solution. We’ll keep you updated on any theme updates or patches that address this compatibility issue.

Thanks again for your patience and your proactive approach!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sarah-5068,

Thank you for the update! We appreciate you flagging this—it’s definitely helpful in case other users encounter the same issue. Selecting “Stretch with JS” instead of “Stretch with CSS” sounds like a good workaround for now.

Let us know if WPBakery support provides any additional insights—we’re happy to assist further if needed.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @Anso,

Thank you for notifying us about this issue. ?

We’ll forward this to our development team and consider including the fix in an upcoming theme update.
Your input is appreciated and will definitely help other customers as well!

Best Regards,
PThemes Team.

• This reply was modified 10 months, 2 weeks ago by Aizaz Awan.

[Aizaz Awan]

Hello, @sarah-5068,

We didn’t specially changed such code in the 7.6.1 version of the theme, you can check our theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

But the issue you are facing might be the latest WP Bakery version’s core issue or functionality. Could you please once check here: https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments and confirm with their support.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @barryhynd,

Thanks for your contact,

I have checked your site and checked the console, and I found this issue: https://postimg.cc/G95FKHwD
The issue is with your Google MAP API key. The current URL loading the Maps JavaScript API has not been added to the list of allowed referrers. Please check the referrer settings of your API key in the Cloud console.

Please check the details here: https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=devtools&utm_campaign=stable#referer-not-allowed-map-error

And please try to get in touch with the Google Maps API support.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @rob-gaffney,

Your issue has been solved. Please check back to your site now after clearing the browser cache, To solve your issue, I have turned OFF the option “Show product swatch” under Porto >> Theme Options >> WooCommerce >> Product Archives: https://postimg.cc/hJJQkJ2F

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @rob-gaffney,

Could you please share your site WP Admin URL and Credentials under the private content area of this topic, so that I can have a look into it for you on your site and help you out.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @myra,

You’re very welcome! I’m glad to hear the issue is solved. If you need any further assistance, feel free to reach out. Happy to help anytime!

Have a nice day.

Case Closed

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @scoydigital,

I just checked your site, and it’s working perfectly fine on my end. Please refer to this screenshot for reference: https://postimg.cc/WhsWJ0Qy.

The issue is likely due to cached data on your side. Could you try clearing your site and browser cache and check again?

Best Regards,
PThemes Team.

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