[Aizaz Awan]

Hello, @seanh,

Thanks for your reply back, It seems you have forgotten to share the URL of your site or WP Admin URL.

Please share the URL of the Admin Login page as well under the private area so that I will further look into it for you and help you out.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @avingudahaze,

We kindly request you to please generate a fresh new topic for every single new issue you will face as this will allow us to understand your issue properly and also would help you to understand our reply properly as well. Thanks for your understanding.

Regarding your issue: I have successfully identified the issue on your website and have implemented a workaround to resolve it.

To begin, please navigate to the Dashboard and select Block from the Template Builder menu. From there, create a new block and ensure that the widget attribute is properly set as illustrated in the following image: https://postimg.cc/qt8F2xcC

Once you have created the block, proceed to the Appearance menu and select Widgets. From there, add the PORTO Block widget to the Woo Category Sidebar and place the newly created block within it as shown in the following image: https://postimg.cc/PL3w3BMG

After completing these steps, please clear your browser cache and revisit your website page. Your issue should now be resolved.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @seanh,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Area.
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
Pthemes Team.

[Aizaz Awan]

Hello, @zekikaynak,

1. Sorry for the inconvenience, but I have tested your site on a mobile phone and the single product page layout is working and showing properly, please check this Gif: https://www.webmobilefirst.com/en/screencasts/A9O42rtYRQ/

It seems to be the cache issue at your end nothing else, please try to clear the cache of your site and check back again.

2. For changing the layout of the header in the mobile version, please navigate to Porto >> Template Builder >> Header and edit it with Elementor Page Builder, then you can change the layout as per your requirements, for the mobile version, please refer to this screenshot: https://postimg.cc/KKDK89pq

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @osmanalhashimy

Thanks for your contact.

For changing those icon colors, please navigate to Porto >> Theme Options >> Header >> WooCommerce and change the color from there as per your requirements.

And to remove the margin, we have to check it on your site that which header type are you using and from where that margin has been set on your site, so we request you to please share your site WP Admin URL and Credentials with us under the private area of this topic so that we will further look into it for you and help you out accordingly.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @avingudahaze,

Your issue has been resolved. Please check the site after removing the browser cache. I have setup the theme translation files, now you change any words from the link below:

http://plantaboost.com/wp-admin/admin.php?path=languages%2Fthemes%2Fporto-ru_RU.po&bundle=porto&domain=porto&page=loco-theme&action=file-edit

Kind Regards,
PThemes Team.

[Aizaz Awan]

Hello, @zekikaynak,

I wanted to address an issue regarding the layout of your category page. Currently, the layout that appears is of the theme custom layout created in the block. However, on the page where the default WooCommerce product widget was added, it does not show the same layout as the theme. To resolve this issue, I would recommend using the “Porto Post Grid” widget instead and setting the custom layout of the theme in it.

I have taken the liberty of creating a sample page for you as a reference, which you can view in the following image: [ https://postimg.cc/LYN6zJnj ].

By using the “Porto Post Grid” widget, you will be able to achieve the same layout across all the pages of your site.

If you require any further assistance with this matter, please do not hesitate to let me know.
Thank you for your time and attention.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @avingudahaze,

Thanks for your contact, Could you please share your site WP Admin URL and Credentials with me under the private area of this topic, so that I will check it for you on your site and help you out in resolving your issue?

Best Regards,
PThemes Team.

• This reply was modified 2 years, 8 months ago by Aizaz Awan.

[Aizaz Awan]

Hello, @zekikaynak,

I am pleased to inform you that the link issue has been resolved.

However, I would like to bring to your attention the current state of the header in relation to the “Template Builder” blocks.

When editing the header, you will notice that two widgets are set up, as shown in this image: [https://postimg.cc/D8DVR2nq].

The first widget appears on big screen resolutions, while the second widget appears on low resolutions.

The first widget is a complete box that displays both text and an icon. The second widget displays only an icon. The reason for this is due to the way this demo was built. While on a big-resolution device, the first widget will appear with dummy text, as there is currently no functionality to change the text with user details. It will always redirect the user to the account page through the link provided.

If you require further customization to display user details, please reach out to us at https://www.portotheme.com/customization/ or contact your developer.

Thank you for your understanding and have a great day.

Best regards,
PThemes Team.

[Aizaz Awan]

Hello, @zekikaynak,

Still, your provided WP Admin Login details are not correct, It’s showing a wrong password error, Could you please double-check it next time?

And I have tested your site on high resolution as well but the link is working perfectly fine and to your site my account page as well. I have captured the video for you, please watch it entirely here: https://www.loom.com/share/3bdc257d98c642ca82cda4daab1037fb

I suggest you to please clear the complete cache of your site and browser and check back again.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @zekikaynak,

Thanks for your contact.

First of all, your provided WP Admin Login details are not correct/working: https://postimg.cc/QKc6S5g7

And I have checked your site and found it is working perfectly fine for me, the user icon in the header takes me to my account page when clicked on it, please refer to this screenshot: https://postimg.cc/w7YpcQ5w

So it seems you have managed to change it right?

If you have any outstanding questions or concerns, please don’t hesitate to let me know. Our team is here to support you and we want to make sure that you are completely satisfied with the resolution of this issue.

Thank you for your time and attention, and I look forward to hearing from you soon.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogutierrez,

I am extremely sorry for the inconvenience that I have caused you by translating your messages. I understand that it was a mistake on my part to not follow your instructions clearly, and I take full responsibility for my actions.

I assure you that I will not make the same mistake again in the future. From now on, I will be more careful and attentive when reading your messages and will make sure to never use automatic translation plugins without your consent.

Please let me know if there is anything else I can do to make up for the trouble that I have caused you. I am committed to providing you with the best service possible, and I hope to regain your trust and confidence in the future.

Thank you for bringing this issue to my attention, and I apologize once again for any inconvenience that I may have caused.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogutierrez,

I am pleased to inform you that your reported issue has been successfully resolved. To ensure that the changes are reflected, kindly clear your browser cache and revisit the site.

Please refer to this screenshot: https://ibb.co/Ypg43Y1

I have translated those words from the Loco >> Themes >> Edit the Porto theme translation file and translate those words.

Kind Regards,
PThemes Team.

[Aizaz Awan]

Hello, @robertkasch,

Thanks for your reply back, I have solved the issue for you on your site now, please check back to your site after clearing the browser cache.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @robertkasch,

Sorry for the inconvenience, but I am not able to locate your IP in our DB.

Please share your site WP-Admin URL and Admin Login details in the below-listed format and under the private area of this topic, on which you are facing the issue so that I’ll check and help you out in solving your issue.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
PThemes Team.

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