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Viewing 8 posts - 886 through 893 (of 893 total)
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  • in reply to: Header Problem without Visual Composer #917
    Aizaz Awan
    Keymaster

        Hello, @fogatagroup,

        The issue you are facing is because you are using the Full Site Editing Mode on your site, please navigate to Porto >> Setup Wizard >> Full Site Editing and uncheck it from there, save changes, and check back to your site again after clearing the browser cache.

        Please refer to this screenshot: https://postimg.cc/G4qrLnf6

        Best Regards,
        PThemes Team.

        • This reply was modified 2 years, 8 months ago by Aizaz Awan.
        in reply to: Database Issues #878
        Aizaz Awan
        Keymaster

            Hello, @michaellake,

            First of all, we do not use Chat GPT for our response as we are professionals and we only reply with tested solutions.

            And regarding your issue, It does not relate to our theme, We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

            If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to WordPress support for assistance.

            If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

            Best Regards,
            PThemes Team.

            in reply to: Database Issues #876
            Aizaz Awan
            Keymaster

                Hello, @michaellake,

                The error message suggests that the table ‘wp_xpdypy725k_product_catmeta’ does not exist in the database. This can be caused by a number of reasons, such as the table being renamed, deleted, or corrupted. To fix this issue, you can try the following steps:

                1. Verify that the table exists:
                You can check if the table exists in the database by running the following SQL query:
                SHOW TABLES LIKE ‘wp_xpdypy725k_product_catmeta’;
                If the table does not exist, you may need to recreate it or restore it from a backup.

                2. Check the database prefix:
                Make sure that the database prefix in the SQL query matches the actual prefix used in your WordPress installation. You can check this by looking at the wp-config.php file in your WordPress root directory.

                3. Check for errors in other plugins:
                It is also possible that a plugin is causing the error. You can try disabling all plugins except for WooCommerce and checking if the error disappears. If it does, you can then re-enable the plugins one by one to identify the culprit.

                Best Regards,
                PThemes Team.

                in reply to: Feature Request #824
                Aizaz Awan
                Keymaster

                    Hello, @fazihuzzamaanrasheed,

                    Thanks for the time to write the request here.

                    You can use the “Porto Post Grid” element on your site, and choose the “content source” as “Terms” and also “Taxonomy” as “Product Tags” please refer to this screenshot: https://postimg.cc/Bj7ZvTNj it will help you in achieving your desired result.

                    Kind Regards,
                    pThemes Team.

                    in reply to: License for Multidomain application #787
                    Aizaz Awan
                    Keymaster

                        Hello, @raoufcherire,

                        Thanks for your reply back, If you read here: https://themeforest.net/licenses/standard it is clearly mentioned from Envato that “Number of end products” only 1, whether it will be a regular license or the Extended one.

                        Kind Regards,
                        PThemes Team.

                        in reply to: License for Multidomain application #783
                        Aizaz Awan
                        Keymaster

                            Hello, @raoufcherire,

                            Thanks for your contact.

                            One single regular license is for the one single live URL only, this is Envato Policy and with all the themes on the ThemeForest, you may wish to confirm from them as well. You can read the Envato license policies here: https://themeforest.net/licenses/standard

                            And further you can read our theme documentation based on the license here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/

                            Hope this helps.

                            Kind Regards,
                            PThemes Team.

                            in reply to: agency-one-page first section background image #704
                            Aizaz Awan
                            Keymaster

                                Hello, @Steve Good,

                                Thanks for choosing our theme and for contacting us.

                                Actually, in that demo, we created that home page slider using the Static Blocks, If you edit the particular page and scroll below, you will find the page options, and under page options, you will find “Banner Type” set as “Banner Block”, please refer to this screenshot: https://postimg.cc/zVyBtYVJ

                                So please go to Porto >> Template Builder >> Blocks and finds and edit the particular block with Elemntor page builder, please refer to this screenshot: https://postimg.cc/1nzP8DF9

                                After editing, you have to edit the column under the inner section and change the “Banner Image” as per your requirements: https://postimg.cc/8JdKgYcc

                                Hope this helps.

                                Best Regards,
                                pThemes Team.

                                Aizaz Awan
                                Keymaster

                                    Hello, @Sa be,

                                    Thank you for submitting your feature request. We highly value the feedback and suggestions of our customers, and we always strive to implement them into our themes. Your request has been forwarded to our development department for review, and we will make sure to include it in our upcoming updates.

                                    We also appreciate your suggestion to post the feature request in the specific topic thread https://www.portotheme.com/forums/topic/feature-request/. Our development team actively monitors that thread and takes note of all feature requests posted there.

                                    Thank you for your patience and continued support. We hope to provide you with the best service possible.

                                    Best Regards,
                                    p-themes.

                                  Viewing 8 posts - 886 through 893 (of 893 total)
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