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Hello, @bold-promo,
To address this issue, please follow these steps:
Navigate to the Dashboard.
Proceed to “Porto.”
Access “Theme options.”
Select “Skins.”
Choose “Custom CSS.”
Paste the provided code at the bottom of the black box.
Save the settings.To view the changes on your site, clear your browser cache and revisit your website.
#header .sidebar-menu li.menu-item > .arrow{width:100% !important; text-align: right !important; z-index:9999999999 !important;}Best Regards,
PThemes Team.Hello, @bold-promo,
In the Porto theme, you can enable maintenance mode for your site. To find this option, navigate to Porto >> Theme Options >> General. For reference, check this screenshot: https://postimg.cc/B898RGcC. Activating this option will set the site to maintenance mode, preventing users from accessing or previewing it.
If you need password protection instead, consider using a third-party plugin from WP Market. Here are a couple of plugins you might find useful: https://wordpress.org/plugins/password-protected/ and https://wordpress.org/plugins/password-protect-page/
Please use these at your own risk.
Best Regards,
PThemes Team.Hello, @mrv63,
To address this issue, please follow these steps:
Navigate to the Dashboard.
Proceed to “Porto.”
Access “Theme options.”
Select “Skins.”
Choose “Custom CSS.”
Paste the provided code at the bottom of the black box.
Save the settings.To view the changes on your site, clear your browser cache and revisit your website.
@media(max-width:575px){ .wpb_custom_7f1500734455b1eeef6f72f11d417d71.account-dropdown > li.has-sub > a::after{position:absolute !important; z-index:999999999 !important; width:100% !important; height:100% !important;}]Best Regards,
PThemes Team.Hello, @mrv63,
Thank you for explaining your issue and sharing access to your site with us. I have checked the site and did not find any problems as described in your message. To help you understand better, I recorded a video: https://www.veed.io/view/77ed8fbb-b117-407a-908d-c5b470492065?panel=share
It appears you are experiencing a cache issue. I noticed that you are using cache plugins on your site. Please disable the cache plugins and contact your service provider to flush the server cache completely. Finally, clear your browser cache and check your site again. This should resolve your issue.
Best Regards,
PThemes Team.Hello, @Organd,
No problem at all! Thanks for testing it out on Ubuntu. If you encounter any further issues, feel free to let me know, and we can work on resolving them together.
Thanks for contacting us.
Have a nice day.Best Regards,
PThemes Team.Hello, @Organd,
Thank you for granting us access. I’ve reviewed the issue on your website. I’ve deactivated the specified plugins on your site: https://makarimaltamayuzcars.com/wp-admin/plugins.php?plugin_status=recently_activated
Additionally, I’ve successfully integrated a YouTube video onto one of your products, which you can verify through these screenshots: https://postimg.cc/8J2W09hK and https://postimg.cc/H8jsD9gr
Best Regards,
PThemes Team.Hello, @Organd,
Thank you for the thorough explanation of your process. We’re pleased to hear about the progress on your site. Regarding the sluggish theme options, please ensure you’re using the latest version of the theme along with its required plugins. If not, follow these steps:
Back up your entire site.
Disable all third-party plugins.
Update the theme using the instructions provided here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Update the necessary plugins from Appearance >> Install Plugins.
Clear your browser cache and revisit the issue.And also please make sure to set your server requirements as listed below:
PHP version 8.2.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MBest Regards,
PThemes Team.Hello, @Organd,
In my previous message, I mentioned ensuring you’re utilizing the latest theme version, which you didn’t address. Additionally, I’ve tested the YouTube videos in our product listings on our test site and found no issues; they’re functioning correctly, as evidenced by the screenshots below. To proceed further, kindly take a full backup of your site and then share the wp-admin URL and admin access with us privately in this thread. I’ll review and provide you with an update.
Screenshots for reference:
https://postimg.cc/GTHz2vtT
https://postimg.cc/qh96sKQ3Best Regards,
PThemes Team.Hello, @mapb-1990,
The shape divider feature in WP Bakery can be found within the ‘Section settings.’ For a clearer understanding, please refer to the screenshots provided here: https://postimg.cc/Dmmjf3tJ and https://postimg.cc/nXwMJ77Q . I hope this helps clarify things.
Best Regards,
PThemes Team.Hello, @mrv63,
Thank you for the update! We’re delighted to learn that your issue has been resolved with the code and some tweaks. Your efforts are greatly appreciated. Enjoy utilizing Porto to its fullest!
Feel free to write back to us anytime.
We are always here to help you.Best Regards,
PThemes TeamHello, @mrv63,
To address this issue, please follow these steps:
Navigate to the Dashboard.
Proceed to “Porto.”
Access “Theme options.”
Select “Skins.”
Choose “Custom CSS.”
Paste the provided code at the bottom of the black box.
Save the settings.To view the changes on your site, clear your browser cache and revisit your website.
@media(max-width:1280px){.page-wrapper .porto-gb-542189be7fabb3cd04d55c068a1704a8{font-size:10px !important;}}Best Regards,
PThemes Team.Hello, @Organd,
Could you kindly provide the requested information below in the private content area of this topic after ensuring you’ve taken a full backup of your site? This will enable me to review and offer you a suitable solution.
WordPress admin URL:
WordPress admin username:
WordPress admin password:Looking forward to your prompt response.
Best Regards,
PThemes Team.Hello, @mrv63,
Firstly, the content on the My Account page is directly sourced from the WooCommerce plugin via a shortcode. Attempting to edit this page reveals only the shortcode, as the WooCommerce plugin restricts direct editing of this page. Our theme lacks provisions for altering this functionality, and any modifications would necessitate additional customization beyond our support scope.
Should you desire customization, our dedicated team offers paid services for this purpose, accessible through the following link: https://www.portotheme.com/customization/
OR you can try with some third party plugin that better suits your requirements but at your own risk.
Secondly, a similar constraint applies to the review tab. Enabling the reviews option in the WooCommerce plugin settings activates the reviews tab on individual product pages, allowing users to view and submit product feedback by default. WooCommerce manages these reviews in a tabular format by default, which cannot be altered or customized.
Best Regards,
PThemes Team.Hello, @Organd,
Apologies for any inconvenience caused. Firstly, I’ve conducted the same test on our test site using the latest version of the theme. You can view the results here: https://postimg.cc/v1V3cQ69 , https://postimg.cc/64y7pQ8x . It appears that the issue is specific to your end. To resolve this, please ensure that you are using the latest version of the theme. If not, kindly take a complete backup of your site, disable all third-party plugins, and then update the theme by following the instructions outlined in this article: https://www.portotheme.com/wordpress/porto/documentation/update-theme/ . Once the theme is updated, navigate to Dashboard >> Appearance >> Install plugins, update any necessary plugins, and then check if the issue persists by clearing your browser cache.
Best Regards,
PThemes Team.Hello, @admin-0784,
I’m glad to hear it worked! Just to clarify, ‘porto_cp_wishlist’ isn’t a special plugin developed by Porto. If you have any further questions or need assistance, feel free to ask!
Have a nice weekend.
Best Regards,
PThemes Team.
