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Hello, @luki,
Thanks for sharing the video. Let me explain to you.
You are customizing the services archive layout from template builder however, You have to customize the services page check this: https://postimg.cc/nM95jF9h Once you edit the services page with Gutenberg editor and make changes in YOAST plugin settings on the page like I did: https://postimg.cc/QBMYXhrs Here you can see the results: https://postimg.cc/jLQMPLxt
Just make sure that you are editing the service page with the Gutenberg editor. Do not edit the service custom layout from the template builder and do not use the classic editor plugin while editing the services page to make changes in YOAST settings.
Best Regards,
PThemes Team.Hello, @webosystem,
Thanks for providing access. However, it appears that the access level is not administrative, so I can’t check the theme settings on your site. Please refer to this screenshot for confirmation: https://postimg.cc/3dpQXbgH .
To resolve your issue, please share admin access with us.
Best Regards,
PThemes Team.Hello, @mrv63,
I apologize for any inconvenience. Here’s an explanation:
1. When I checked your site, I noticed the wishlist page wasn’t set up. To fix this, go to your Dashboard, navigate to YITH, then Wishlist, and select Wishlist Page. Set the Wishlist page there (as shown in this screenshot: https://postimg.cc/kDXN8s45), save the settings, and clear your browser cache before checking the site again.
2. Once the Wishlist page is added, it will automatically appear in the account menu dropdown. There’s no need to worry about this step.
3. The Wishlist feature functions the same for both guests and logged-in users. This feature is part of the YITH Wishlist WooCommerce plugin, which doesn’t differentiate options between guests and logged-in users by default.
Best Regards,
PThemes Team.Hello, @luki,
I apologize for any inconvenience. I followed your steps on our test site but was unable to reproduce the bug. I might have missed a step. Could you please record a short video demonstrating the issue so I can better understand? Also, could you share the following details in the private content area of this topic after backing up your site? This will allow me to check and provide a proper solution.
wp-admin URL:
wp-admin username:
wp-admin password:Looking forward to your response.
Best Regards,
PThemes Team.Hello, @webosystem,
We apologize for any inconvenience. Could you please provide the following details in the private content area of this topic after taking a full backup of your site? This will allow me to investigate and offer an appropriate solution.
wp-admin URL:
wp-admin username:
wp-admin password:Thank you, and I look forward to your response.
Best Regards,
PThemes Team.Hello, @bold-promo,
Thanks for sharing the password. I’ve checked the site, but unfortunately, there isn’t a setting or option in the theme for this at the moment. Implementing these changes would require additional customization, which falls outside our basic support policy.
Thanks for your understanding.
Best Regards,
PThemes Team.Hello, @mrv63,
You’re welcome! I’m glad to hear that the suggestion was helpful. Learning CSS can be challenging, but with practice, you’ll definitely improve. If you have any more questions or need further tips, feel free to ask. Keep up the great work!
Have a nice day.
Best Regards,
PThemes Team.Hello, @mrv63,
That’s great to hear you managed to solve the issue! Thanks for sharing your solution. This will definitely be helpful for others facing the same problem.
Here’s a small suggestion for making your CSS a bit more concise by combining the media queries:
@media(max-width:991px) { .wpb_custom_7f1500734455b1eeef6f72f11d417d71.account-dropdown > li.has-sub > a::after { display: none !important; } #header .porto-narrow-sub-menu { display: none !important; } }This way, you avoid repeating the @media rule and keep your CSS more organized. Thanks again for sharing!
Feel free to write back to us anytime, we are always here to help you.
Thanks for contacting us.
Have a nice day.Best Regards,
PThemes Team.Hello, @bold-promo,
Unfortunately, I can’t access your site URL because it is password protected. You can see the issue here: https://postimg.cc/2V1d0N0k. Please check and share the access with us so I can assist you further.
Best Regards,
PThemes Team.Hello, @bold-promo,
You’re welcome! I’m glad to hear that you were able to solve it using the method I described. If you have any more questions or need further assistance in the future, feel free to reach out.
Have a nice weekend ahead.
Best Regards,
PThemes Team.Hello, @bold-promo,
You’re welcome! I’m glad to hear that you were able to solve it using the method I described. If you have any more questions or need further assistance in the future, feel free to reach out.
Have a nice weekend ahead.
Best Regards,
PThemes Team.Hello, @mrv63,
I understand your concern. However, some features are specifically designed for desktop use and not for mobile devices. As I explained in detail, the hover feature cannot be changed for mobile using CSS code. I hope you understand this.
As an alternative, I provided CSS code to hide the icon for the dropdown menu that uses the hover function, allowing users to navigate to the user dashboard easily. Unfortunately, there are no other options available in the theme settings I mentioned.
If you still want to customize further, you can contact our customization team at https://www.portotheme.com/customization/ for additional assistance.
Thank you for your understanding.
Best Regards,
PThemes Team.Hello, @d3ll,
There’s no need to worry. To successfully update the theme, please follow these steps carefully:
Start by taking a complete backup of your site.
Activate the parent theme on your site.
Disable all third-party plugins, including the Porto Functionality plugin.
Update the theme by following the instructions in this article: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Update the necessary theme plugins from Appearance >> Install Plugins.
Clear your browser cache and check your site.
Reactivate the third-party plugins one by one.
If desired, reactivate the child theme.You’re good to go. I hope this helps!
Best Regards,
PThemes Team.Hello, @mrv63,
I understand. Let me explain.
The dropdown icon is inside the anchor tag for “My Account,” which also contains a link, as shown in this screenshot: https://postimg.cc/mhwRFkwM . This causes the link to open when you press the dropdown icon because it is inside the anchor tag. On mobile devices, there’s no hover feature; they interpret your finger tap as a click. This is why the link opens instead of the dropdown—it’s the default behavior on mobile devices and can’t be changed with theme settings or custom CSS.
As an alternative, you can remove the dropdown icon on mobile devices only by using the custom CSS code below:
.wpb_custom_7f1500734455b1eeef6f72f11d417d71.account-dropdown > li.has-sub > a::after { display: none !important; }I hope this clarifies things for you.
Best Regards,
PThemes Team.Hello, @bold-promo,
The header on your site is created using Elementor within the Template Builder. To resolve your issue, follow these steps:
1. Navigate to Dashboard >> Porto >> Template Builder >> Header.
2. Edit the header block with Elementor.3. Once the editor opens, add the search widget to the header as needed.
4. Save your settings and clear your browser cache to check the changes on your site.If the issue persists, please take a complete backup of your site and then share the wp-admin URL and access credentials in the private content area of this topic. This will allow me to check and assist you with a proper solution.
Best Regards,
PThemes Team.
