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Hello, לא לבד,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @gga-shop-be,
I have thoroughly understood the issue you are facing. It appears that the homepage of your website has been set as a shop page as well. To assist you further, I kindly request you to refer to the image provided through the following link: [ https://postimg.cc/N9sPjwx4 ].
To resolve this matter, please follow the steps outlined below:
Access your Dashboard.
Navigate to WooCommerce.
Proceed to Settings.
Select the Products tab.
Ensure that the homepage is not set as a shop page.
Save the settings and clear your browser cache.
Please revisit your website to verify if the issue has been resolved.I trust that these instructions will resolve your issue. However, if the problem persists, I recommend taking a complete backup of your website as a precautionary measure.
Subsequently, kindly provide us with access to your site in the private content area, granting permission to modify/remove plugins and debug your website to identify and resolve the underlying issue.
Thank you for your cooperation. Please let us know if you require any further assistance.
Best Regards,
PThemes Team.Hello, לא לבד,
Thank you for sharing the video with me. It has greatly aided my understanding of the issue at hand. I have prepared a comprehensive instructional video to guide you through the process of editing or removing the content from the website. You can access the video via the following link: https://streamable.com/vqlq7i.
I trust that you will find it helpful and straightforward.
Best Regards,
PThemes Team.Hello, לא לבד,
I hope this message finds you well. I would like to express my gratitude for your kind greetings regarding our theme.
In order to provide you with further information on the top bar, I have taken the liberty of creating a comprehensive video tutorial. You can access the video by clicking on the following link: [ https://streamable.com/4hs6lv ]. I kindly request that you watch the video in its entirety, as it contains valuable insights and instructions.
I trust that the video will assist you in resolving any issues or concerns you may have. Should you require any additional assistance or clarification, please do not hesitate to reach out to me.
Thank you once again for your attention, and I look forward to hearing your feedback.
Best Regards,
PThemes Team.Hello, @av_admin_1984,
Sorry for the inconvenience, we have just solved this issue and released the patch version, you can apply the patches by going to Porto >> Patcher, but before that please navigate to Porto >> Dashboard and activate the theme with your purchase code and then you will be able to apply the patches: https://postimg.cc/WDdRtRYt
After applying the patches please check back to your site after clearing the browser cache and let us know the result and your opinion.
Waiting for your kind reply.
Best Regards,
PThemes Team.Hello, @denys-lvov,
We have already replied to your other topics with the proper solution, please check our reply there.
Thanks for your understanding.
Best Regards,
PThemes Team.Hello, @zeryabadrichem,
Thank you for bringing your issue to my attention. I have carefully reviewed your concern and unfortunately, there is no pre-existing option within the theme that can address the specific issue you have encountered. However, I have taken the initiative to resolve the problem by utilizing custom CSS code.
To implement the solution, I accessed your site and added the necessary custom CSS code via the theme options section.
You can refer to the following image link for a visual representation: [ https://postimg.cc/QV6GV2Lk ].Upon applying this code, the issue you reported has been successfully resolved. To provide you with evidence of the resolution, I have captured screenshots of the resulting improvements on both the “IPAD” and “MOBILE” versions. Please find the respective links to the screenshots below:
“IPAD”: [ https://postimg.cc/Mcttd8m9 ]
“MOBILE”: [ https://postimg.cc/94XY4nHZ ]To ensure that the changes take effect on your end, I kindly request that you clear your browser cache and revisit the website. This will enable you to observe the resolved issue accurately.
If you encounter any further concerns or require additional assistance, please do not hesitate to reach out to me. I am here to support you.
Thank you for your understanding.
Kind Regards,
PThemes Team.Hello, @denys-lvov,
I would like to provide you with some information regarding the attribute widgets available in the theme.
Firstly, we have the “Porto Product Attribute Widget,” which allows you to customize the product layout, view mode, columns, and attributes. You can refer to the following images for a visual representation: [ https://postimg.cc/PLJjkNGd and https://postimg.cc/xNShq1ZJ ].
These images showcase the settings of the “Porto Product Attribute Widget.” By configuring these settings, you can display the products according to your preferences. Please refer to this image for an example: [ https://postimg.cc/tZVfkx6m ].
Additionally, we offer the “Porto Product Filter By Attribute” widget, which allows you to present a list of attributes on your site. This widget provides a few customization options. To get a better idea, please refer to this image: [ https://postimg.cc/4YdfXWVC ]. The resulting display will resemble the following: [ https://postimg.cc/XrCCVNw6 ].
If you require any additional features beyond what these widgets offer, please feel free to submit a feature request on our forum. This way, our development department will be informed and can consider your suggestions during the theme update process.
Thank you for your attention. Should you have any further inquiries, please do not hesitate to reach out.
Best Regards,
PThemes Team.Hello, @av_admin_1984,
Thanks for your patience, I have checked and replied to your email, please check back to it and we have already your point on our to-do list and it will surely be fixed with the upcoming updates of the theme, please be patience.
Thanks for your understanding.
Have a nice weekend.Kind Regards,
PThemes Team.Hello, לא לבד,
I would like to express my gratitude for granting me access to your website. I am pleased to inform you that I have successfully logged in and resolved the issue you were experiencing. Upon reviewing the site, I discovered that the line issue has already been resolved.
In addition, I identified a few regulatory concerns during my examination. It appears that you were using an outdated version of the theme, and multiple page builder plugins were active on your site. To address these matters, I took the necessary steps to update the theme and disable any unnecessary page builder plugins. Through these actions, your issue was effectively resolved.
For your convenience and better understanding, I have recorded a comprehensive video of the entire process. You can access the video by clicking on the following link: [ https://streamable.com/56f19b ]. I hope this video serves as a helpful resource for you.
If you have any further questions or require additional assistance, please do not hesitate to reach out. Thank you once again for providing me with the opportunity to assist you.
Best Regards,
PThemes Team.Hello, @shinestar,
I see, Kindly take a complete backup of your site first and then share your site wp-admin URL and credentials with me under the private content area and allow me to change/remove the plugins and debug your site to solve your issue.
Note: Please take the complete backup of your site before everything.
Best Regards,
PThemes Team.Hello, לא לבד,
I am sorry but I did not get any of the details, please write the requested details under the private area of this topic, so that I can access your site, please refer to this topic: https://www.portotheme.com/forums/topic/how-to-use-the-private-content-in-porto-forum-site/
Best Regards,
PThemes Team.Hello, @av_admin_1984,
You’re welcome! If you have any more questions or need further assistance, feel free to ask. We are always here to help you.
Thanks for contacting us.
Have a nice weekend.Kind Regards,
PThemes Team.Hello, לא לבד,
I am really happy to assist you, and I need your site WP Admin URL and Credentials as listed below to further investigate the issue on your site and help you out. Please provide me with the requested info in the private content area.
WP Admin URL:
WP Admin Username:
WP Admin Password:Note: Kindly take a complete backup of your site before sharing the access with us.
Best Regards,
PThemes Team.Hello, לא לבד,
I have thoroughly reviewed your website and I can confirm that no issues were detected. Please see the following link for reference: [ https://postimg.cc/YhTGL3b3 ].
To address the matter concerning the checkout page, kindly navigate to the Dashboard, then proceed to Porto, followed by Theme Options, Skins, and finally, Custom CSS. Once there, kindly insert the provided code at the bottom of the black box:
.woocommerce-checkout #payment .form-row{direction:ltr !important;}After saving the settings, please clear the browser cache and revisit the checkout page to verify if the issue has been resolved.
Best Regards,
PThemes Team.
