Forum Replies Created
-
Posts
-
Hello, @lharpmen,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @thijskempers-nl,
Sound’s Good!!
That you have updated the theme to the very latest version and it solved your issue.Unfortunately, there is no such possible feature for now for an Auto Update of the theme, so you have to update the theme by yourself.
And you can request it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check it and consider it for future upcoming updates of the theme.
Thanks for your understanding.
Best Regards,
PThemes Team.Hello, @lharpmen,
Please update your theme to the very latest version and it should solve your issue.
Please check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Best Regards,
PThemes Team.Hello, @lharpmen,
Sorry for the inconvenience, it is showing the WooCommerce template as outdated because WooCommerce releases its update and that is why the template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
And Regarding your Cart loading Circle, that seems to be the issue because of the cache or any third-party plugin confliction, please try to clear the cache and re-add the product to the cart again.
Best Regards,
PThemes Team.Hello, @hightower,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @shinestar,
I have thoroughly reviewed your website and I am pleased to inform you that the image displays correctly on both mobile and desktop devices. To provide you with a clearer understanding of the results, I have included a few images as attachments for your perusal.
To ensure an accurate representation, I kindly request that you clear your browser cache and revisit your website. This will help confirm the optimal display of the image.
Should you require any further assistance or have any additional inquiries, please do not hesitate to reach out. I am more than happy to assist you.
Thank you for your attention to this matter.
https://postimg.cc/R6L6STTC
https://postimg.cc/rDffmSQJBest Regards,
PThemes Team.Hello, @hightower,
I would like to express my appreciation for granting me access to the system. After reviewing the settings, it appears that you have configured the menu as a side menu, which automatically appears on the sidebar. However, it seems that you prefer it not to be displayed on the blog page.
To address this requirement, I have implemented a custom CSS code in the Porto >> Theme Options >> Skins >> Custom CSS >> section, specifically at the bottom of the black box. This solution successfully resolved the issue, as evidenced by the attached images.
https://postimg.cc/cgJXJ1zg
https://postimg.cc/1g88RLHRPlease ensure that you clear your browser cache in order to observe the changes properly. Kindly check back on the issue and let me know if any further assistance is required.
Thank you once again for your cooperation.
Best Regards,
PThemes Team.Hello, @79design-support,
I would like to express my gratitude for your understanding regarding the matter at hand.
In relation to the CSS, I would like to inform you that the approach in our PORTO theme remains consistent. Each page within the theme possesses a unique ID, which can be utilized to specify the color of the header, just as you have done with other themes in the past. Rest assured that there is no need for concern in this regard.
Wishing you a pleasant day ahead.
Best Regards,
PThemes Team.Hello, @79design-support,
Thank you for providing us with a detailed explanation of the issues you are experiencing. Allow me to address each of them individually:
Header Overlay Color:
a) The header overlay color can be modified or set in two ways. Firstly, you can navigate to the specific page you wish to edit and scroll down to the “Porto Skin Options” section. Here, you will find an option to customize the header color. Please refer to this image for visual guidance: [ https://postimg.cc/5Qd0zV8Y ].
b) Alternatively, if you have created a header using our theme’s “Template Builder,” you can adjust the color of the respective row or section according to your preferences. Please consult this image for reference: [ https://postimg.cc/zVMJH55J ].
I have personally tested both methods on our test site, and they function properly.
Portfolio Pagination:
Please note that the portfolio pagination feature is designed to operate exclusively with our theme. Once you have installed and activated the theme, you can configure the pagination settings by navigating to PORTO >> Theme Options >> Portfolios. If you encounter any difficulties, please inform us, and we will be glad to assist you.
Website Speed:
Our theme demos are optimized to provide excellent performance. When users install the theme and import the demo data, they typically do not need to optimize the site speed. However, if you modify the demo content with your own content and it is not already optimized, optimizing the content becomes essential for improved speed performance.
Our theme includes a “Speed Optimization Wizard” feature accessible via the Dashboard >> Porto >> Speed Optimization Wizard. You can utilize this tool to customize the settings based on your requirements and enhance your site’s speed.
Additionally, I recommend referring to the following articles for more information on optimizing site speed using our theme:
https://www.portotheme.com/wordpress/porto/documentation/how-to-improve-site-speed/
https://www.portotheme.com/wordpress/porto/documentation/merge-stylesheets-in-a-file/
https://www.portotheme.com/wordpress/porto/documentation/critical-css/
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-compile-shortcodes-css/
https://www.portotheme.com/wordpress/porto/documentation/w3-total-cache/I trust that the above information addresses your concerns effectively. If you have any further inquiries or require further assistance, please do not hesitate to reach out to us. We are here to help.
Best regards,
PThemes Team.Hello, @hightower,
I hope this message finds you well. I wanted to bring to your attention an important matter regarding the menu in the sidebar of your website. As you may already be aware, the menu in the sidebar is implemented through a widget. However, it has come to my attention that the blog sidebar and the shop sidebar have different requirements.
To ensure that the menu widget is not displayed on the blog page, it is necessary to remove it from the blog sidebar. Unfortunately, the widget does not provide an option to selectively display the menu in this manner.
Should you encounter any difficulties in resolving this issue, I kindly request that you first create a complete backup of your site. Subsequently, I would appreciate it if you could provide me with the WordPress administration URL and access credentials via the private content area. This will allow me to investigate the matter and apply the necessary fix directly on your site.
Thank you for your attention to this matter. Should you have any further questions or require any additional assistance, please do not hesitate to reach out. I am here to help.
Best Regards,
PThemes Team.Hello, @gga-shop-be,
I would like to inform you that the block in question is a custom-made element utilizing the products widget found within the template builder feature of our theme. Kindly refer to the following link for further details: [ https://postimg.cc/H8Qpntbb ].
Please be aware that this particular block does not support dynamic content and any modifications would necessitate customization.
Furthermore, I am pleased to inform you that the cross-sell/up-sell feature can be implemented according to your specific requirements. To remove the aforementioned block section, kindly navigate to PORTO >> Theme Options >> WooCommerce >> Single Product >> “Content Bottom Block” and make the necessary adjustments based on your preferences.
Should you have any further inquiries or require additional assistance, please do not hesitate to reach out. Your understanding in this matter is greatly appreciated.
Best Regards,
PThemes Team.Hello, @alexamf,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @vipinkumarx2,
I hope this message finds you well. I am reaching out to kindly request your assistance in generating a fresh new topic. In addition, could you please provide me with the WP Admin URL and Credentials for your website? I kindly request that you share this information in the private area of the topic, as it will allow me to effectively assess and address the issue you are experiencing.
I would like to emphasize the importance of maintaining confidentiality and privacy. Therefore, I kindly request that you refrain from sharing any sensitive information in this public ticket, as it could potentially lead to a breach of confidentiality.
Thank you for your understanding and cooperation.
Best Regards.
PThemes Team.Hello, @bolplan,
Great to hear that you were able to solve the problem! Enabling the Elementor ‘Containers’ experiment can sometimes cause unexpected issues, so it’s good that you identified it as the cause. If you have any more questions or need further assistance, feel free to let me know.
Have a wonderful weekend :-)
Best Regards,
PThemes Team.Hello, @lharpmen,
I hope this message finds you well. I wanted to inform you that I have recently made some adjustments to your website settings. Specifically, I accessed the Porto theme options and made changes in the Header section, specifically related to the Language and Currency Switcher.
To provide you with a visual reference, you can view a screenshot of the updated settings by following this link: https://ibb.co/98R1xtb.
If you have any questions or concerns regarding these changes or if there’s anything else I can assist you with, please don’t hesitate to reach out. I am here to help.
Best Regards,
PThemes Team.
