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Hello, @everyone,
I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.
The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.
During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.
Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.
Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.
Best Regards,
PThemes Team.Hello, @maurocanzian,
We kindly request your attention to the following matter: Please navigate to Porto >> Theme License and proceed with the unregistration of the theme. Subsequently, we kindly ask you to re-register the theme using the same purchase code. Following this action, we recommend attempting the desired task once again. Our expectation is that this course of action will successfully address the issue you have encountered. However, should the issue persist, we highly recommend that please ensure to share your site’s WP Admin URL and Credentials, along with the theme purchase code, in the private area of the topic. By doing so, we will be able to assess the situation comprehensively and provide you with the necessary assistance in resolving the matter.
Thank you for your cooperation.
Best Regards,
PThemes Team.Hello, @everyone,
We kindly request your attention to the following matter: Please navigate to Porto >> Theme License and proceed with the unregistration of the theme. Subsequently, we kindly ask you to re-register the theme using the same purchase code. Following this action, we recommend attempting the desired task once again. Our expectation is that this course of action will successfully address the issue you have encountered. However, should the issue persist, we highly recommend generating a fresh new topic. Please ensure to share your site’s WP Admin URL and Credentials, along with the theme purchase code, in the private area of the topic. By doing so, we will be able to assess the situation comprehensively and provide you with the necessary assistance in resolving the matter.
We understand the importance of maintaining the confidentiality of your site, which is why we have advised the creation of a new topic. Your understanding in this regard would be greatly appreciated.
Should you require any further clarification or assistance, please do not hesitate to reach out to us.
Thank you for your cooperation.
Best Regards,
PThemes Team.Hello, @carsmeulman,
Thank you for contacting us. In order to address the issue you have encountered, we have taken the necessary steps to verify if it is a bug within the theme. We conducted a thorough assessment on our test site and can confirm that everything is functioning correctly, without any issues similar to the one you described.
To further investigate and resolve the problem you are experiencing, we kindly request your assistance. Could you please provide us with the wp-admin URL and access to your site? We assure you that the provided information will be treated with utmost confidentiality.
Prior to sharing the access, we highly recommend taking a complete backup of your site to ensure its safety. Once the backup is completed, please share the access details in the private content area, allowing us to efficiently debug the issue on your site. This process may involve making changes to plugins, customization, and themes as necessary.
We eagerly await your prompt response and cooperation.
Thank you for your attention to this matter.Best Regards,
PThemes Team.Hello, @bolplan,
I hope this message finds you well. I wanted to inform you that I have taken the necessary steps to ensure that your store product titles are displayed in their entirety on the website. To confirm the changes, I kindly request that you visit your site after clearing your browser cache. For your convenience, I have attached a screenshot displaying the resulting modifications for your reference. https://postimg.cc/XrPR5sv5
Best Regards,
PThemes Team.Hello, @bolplan,
We would like to express our sincere appreciation for your diligent efforts in addressing the issue at hand and successfully resolving it.
Regarding the current issue you have brought to our attention, we have thoroughly reviewed the screenshot you provided and have taken the necessary steps to rectify it on your site. See Here: https://postimg.cc/CBp0fwdc
To ensure the changes take effect, we kindly request that you clear your browser cache and revisit your site. This should allow you to observe the implemented fixes and confirm that the issue has been resolved.
Thank you for your understanding and cooperation. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us.
Best Regards,
PThemes Team.Hello, @voiddigitalbulgaria,
Firstly, I would like to inform you that on our test site, we have not encountered any errors or warnings of the nature you described. Therefore, I kindly request that you ensure both your theme and plugins are up to date on your site.
Secondly, please note that the message you encountered is classified as a warning rather than an error. Warnings, in general, do not pose any harm to the functionality of your site, so there is no need to be overly concerned about it.
Furthermore, you mentioned that you have already implemented some changes to address the warning. If you are satisfied with these changes, that is excellent. However, if you still have concerns, you have the option to revert back to the previous state on your site.
Additionally, it is advisable to confirm that you are utilizing the latest version of the theme and its accompanying plugins. In the event that you continue to encounter the same warning, please be reassured that there is no need for alarm. Simply verify that your site is working and displaying correctly.
If you require any further assistance or encounter any other issues, please do not hesitate to contact us.
Best Regards,
PThemes Team.Hello, @gga-shop-be,
Regarding the issue you mentioned, it is indeed possible to address it through the theme settings. To do so, please follow these steps:
1. Navigate to the Dashboard and select “Porto.”
2. Proceed to the “Theme Options” section.
3. Locate the “WooCommerce” tab and click on it.
4. Within the “Product Archive” settings, you will find an option labeled “Show image on hover.” Please disable this option.
5. Save the settings to ensure the changes take effect.Once you have completed these steps, kindly check your website again. If the issue persists, I recommend clearing your browser cache to ensure you are viewing the updated version of the site.
If you require further assistance or encounter any other difficulties, please feel free to reach out.
Best Regards,
PThemes Team.Hello, @batarity,
I would like to address the matter of setting the icon in the location indicated in the provided screenshot. Specifically, when using a browser window, the default behavior is to display the favicon of the corresponding website.
To customize the favicon of your website, you can access the WordPress settings within the customizer. Check this article for further details: https://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/
Furthermore, in relation to the sharing icon for your website, it is managed and handled by SEO plugins such as YOAST or RANK MATH SEO. Within the settings of these SEO plugins, you have the ability to set the sharing icon according to your specific requirements: https://simplesocialimages.com/social-sharing-images/
Should you require any further assistance or clarification regarding these settings, please do not hesitate to reach out.
Best Regards,
PThemes Team.Hello, @erfanmalik,
I’d be happy to help you with the issue you’re experiencing with the Judgme review app. Here are a few steps you can try to troubleshoot the problem:
1. Check your internet connection: Ensure that you have a stable internet connection before using the app. Unstable or slow internet can sometimes prevent reviews from loading.
2. Update the app: Make sure that you have the latest version of the Judgme review app installed on your device. Developers often release updates to fix bugs and improve performance.
3. Restart the app: Close the app completely and relaunch it. Sometimes, restarting the app can resolve minor glitches or temporary issues.
4. Clear app cache: If restarting the app doesn’t work, you can try clearing the app’s cache. Go to your device’s settings, find the “Apps” or “Applications” section, locate the Judgme review app, and clear its cache. This process may vary depending on your device and operating system.
5. Reinstall the app: If all else fails, you can uninstall the Judgme review app from your device and then reinstall it from the app store. This can help resolve any corrupted files or installation issues that might be causing the problem.
6. Contact support: If the issue persists, it’s a good idea to reach out to the app’s support team. They can provide specific guidance and troubleshooting steps tailored to the app you’re using.
I hope these steps help you resolve the issue and start seeing reviews in the Judgme app.
Best Regards,
PThemes Team.Hello, @wowhost,
I am really happy to assist you, and I need your site WP Admin and Cpanel URL and Credentials as listed below to further investigate the issue on your site and help you out. Please provide me with the requested info in the private content area.
WP Admin URL:
WP Admin Username:
WP Admin Password:Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:Note: Kindly take a complete backup of your site before sharing the access with us.
Best Regards,
PThemes Team.Hello, @bolplan,
Thank you for reaching out to us regarding the issue you are experiencing with your website. We appreciate your cooperation in seeking a resolution. In order to proceed with the troubleshooting process, we kindly request that you take a complete backup of your site as a precautionary measure.
To provide the necessary assistance, we would appreciate it if you could share your site’s wp-admin URL and access credentials with us. For security reasons, we recommend providing this information in the private content area. This will enable our team to investigate the matter thoroughly and implement the required changes or removal of plugins to address the problem.
Please rest assured that our team is committed to maintaining the confidentiality and security of your website and its associated information. We will take all necessary precautions while performing the debugging process to ensure the integrity of your site is preserved.
Should you have any additional questions or concerns, please do not hesitate to let us know. We look forward to assisting you in resolving the issue promptly and effectively.
Best Regards,
PThemes Team.Hello, @marketingseijsener,
Thank you for your inquiry. Regarding your question about importing multiple demos on the same site, I would like to provide you with the following information.
While it is technically possible to import multiple demos on a single site, I must advise caution. Utilizing more than one demo on a standard website can lead to unforeseen issues and complications. Therefore, we do not recommend using multiple demos for our customers.
However, if you have both a live site and a staging site and you wish to employ different demos on each, there should be no problem. You can proceed with using different demos in this scenario.
Furthermore, I would like to inform you about a feature in our theme called “PORTO STUDIO.” This feature allows you to import specific sections or pages from other demos without having to import the entire demo itself. This can be a convenient option for incorporating additional elements into your site. For detailed instructions and guidelines on utilizing this feature, please refer to our comprehensive documentation available at: [ https://www.portotheme.com/wordpress/porto/documentation/porto-studio/ ]
If you have any further questions or require additional assistance, please do not hesitate to ask. We are here to support you.
Best Regards,
PThemes Team.Hello, @denys-lvov,
We kindly request you to provide us with a more detailed description of the issue you are experiencing. In order to assist you effectively, we would appreciate it if you could create a video demonstrating the problem and share it with us here. By doing so, we will be able to thoroughly assess the situation and offer you an appropriate solution to resolve your issue.
To ensure the safety of your website’s data, we strongly advise you to take a complete backup of your site before proceeding. Additionally, we kindly ask you to share your site’s wp-admin URL and access credentials with us in the private content area. This will enable us to make the necessary changes, remove any conflicting plugins, and perform thorough debugging to pinpoint the root cause of the problem.
Rest assured that we will handle your site’s information with utmost care and confidentiality. Our primary objective is to assist you in resolving the issue promptly and effectively.
Thank you for your cooperation, and we look forward to receiving the requested materials. Should you have any further questions or concerns, please feel free to reach out to us.
Best Regards,
PThemes Team.Hello, @ja-bastos,
Thank you for reaching out. I would like to confirm that it is indeed possible to remove or hide the header on a specific page. To achieve this, please follow the steps outlined below:
1. Access the edit page of the specific page you wish to modify.
2. Once the edit page has loaded, navigate to the “Page View Options” section.
3. Within the “Page View Options” section, locate the option to hide the header.
4. Select or enable the option to hide the header.
5. Save the changes to ensure that the header is hidden on the desired page.For a visual reference and a better understanding of these steps, I kindly request you to refer to the attached image: https://postimg.cc/ZBX8Gvgm
If you have any further questions or need additional assistance, please feel free to ask. I’m here to help.
Best Regards,
PThemes Team.
