[Aizaz Awan]

Hello, @mike-7136,

After following the instructions provided in your other topic here: https://www.portotheme.com/forums/topic/porto-woocommerce-order-order-details-php-version-4-6-0-is-out-of-date-the-core/#post-1107 if you still face this issue, then there are a few steps you can take to resolve the issue:

Check the file path: Make sure that the file path specified in the error message is correct. Double-check that the file is in the correct location and that the file name is spelled correctly.

Clear your browser cache: It’s possible that your browser has cached an older version of the website, which could be causing the missing file error. Try clearing your browser cache and then refreshing the page.

Disable browser extensions: Some browser extensions can interfere with website functionality, including loading files. Try disabling any browser extensions you have installed and see if that resolves the issue.

Check for server errors: If the missing file is hosted on a server, it’s possible that there is a server error that is causing the file to not be found. Try contacting the website administrator to see if they are aware of any server issues.

Use a different browser: If none of the above steps resolve the issue, try using a different browser to see if the missing file error persists. If it does not, then the issue may be specific to your original browser and you may need to troubleshoot further.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @mike-7136,

Please update your theme to the very latest version 6.9.2 of the theme and it will solve your issue, the very latest version of the theme is fully compatitable with the very latest version of the WooCommerce 7.7.0.

Please check our theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the theme, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sarah-5068,

I hope this message finds you well. I wanted to inform you that we have identified an issue with the related post widget in the Gutenberg Builder not being available with the PORTO WordPress theme.

Unfortunately, the PORTO theme does not include this default-related post widget in the Gutenberg Builder. However, there are alternative options that we can explore in order to achieve similar functionality.

You can read this article from WordPress: https://wordpress.com/support/related-posts/

You can either look for a third-party plugin that provides a related post widget for the Gutenberg Builder or you can explore custom development options to add this functionality to the theme.

Please let me know which option you would prefer to proceed with, and I will be happy to provide you with further details and recommendations.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

Kind Regards,
PThemes Team.

[Aizaz Awan]

Hello, @shinestar,

Thank you for sharing the screenshots to help me better understand the issue you are facing. Upon reviewing the screenshots, it appears that the issue is specific to mobile device resolutions.

In order to resolve this issue, I would like to suggest that you try using the following CSS code in the theme options.

Please navigate to “Skins” and select “Custom CSS”. Once there, please copy and paste the code into the bottom of the black box and click on “save settings”. After saving, please clear your browser cache and check back to your issue.

CSS Code:

@media(max-width:575px){
.feature-container .vc_slide .vc_carousel-inner .vc_item{height:auto !important;
}
}

I hope this solution will help to resolve your issue. Please let me know if you require any further assistance.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sarah-5068,

Could you please share the URL of the page and the screenshot of the blog category filter you are talking about and also your site WP Admin URL and Credentials as well under the private area of this topic, so that I will further look into it for you and help you out.

If you are talking about the Post Categories in the sidebar, you can change it as a dropdown from Appearance >> Widgets >> Blog Sidebar >> Categories, check Yes the “Display as dropdown” option from there, save changes, and check back to your site after clearing the browser cache, please refer to this screenshot: https://postimg.cc/PNwgzCs8

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @@shinestar,

Sorry for the inconvenience, but could you please provide me the screenshot of the issues one by one so that I will check them accordingly on your site and help you out?

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @pwgl,

Sorry for the inconvenience, but this is not possible with the current version of the theme element (Porto Info Box), so you can request it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ for the upcoming updates of the theme.

Thanks for your understanding.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @ohravd,

Great to hear that you were able to resolve the issue with your Porto license! If you have any other questions or concerns in the future, feel free to reach out to us for assistance.

Have a great day! :)

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @hadlocksean,

I would love to help you, Well, to debug further, I would like to request you to please share the site working WP Admin URL and Credentials and also the Cpanel URL and Login details as listed below, under the private area of this topic so that I will further look into it for you and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sarah-5068,

Glad to hear that you were able to find a workaround for your issue. However, I understand your frustration with having to use multiple builders to achieve certain functionalities.

Unfortunately, the availability of features may vary between different page builders, and it’s not always possible to enable everything for every builder.

Nonetheless, I will pass on your feedback to our development team for future consideration.

Thank you for bringing this to our attention.

Kind Regards,
PThemes Team.

[Aizaz Awan]

Hello, @angrynerd-js,

Thanks for your confirmation that your issue is resolved now.

Well, I reset your WordPress using the WordPress Reset plugin which removes all the content of your site, and Reset the DB as well, and then I simply Installed and Activated the plugins and after that, I imported the Demo and it worked.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @angrynerd-js,

We are pleased to inform you that your issue has been resolved successfully and we have imported the demo for you on your site, please check back to your site now after clearing the browser cache.

For reference, please see the screenshot here: https://postimg.cc/hJbY9Mrf

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @shinestar,

Thank you for contacting us and expressing your satisfaction with our Theme and Customer and Technical Support. We are glad that our services have met your expectations and have been able to assist you in a satisfactory manner.

If it is not too much trouble, we kindly request you to consider leaving a 5-star rating for our Theme and Customer and Technical Support at http://themeforest.net/downloads. Your feedback is valuable to us, and it will enable us to release more updates and provide dedicated support in the future. Your positive rating would serve as an encouragement to our team and motivate us to continue providing high-quality services.

Thank you once again for choosing our services, and please feel free to reach out to us in case you require any further assistance. We wish you a great day ahead!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @hadlocksean,

I have again checked your site and this is what your site theme options look like: https://postimg.cc/gw3SVSVx

I suggest you, please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me permission to debug your site which includes deactivating all the third-party plugins and on site Customization as well.

Note: Please take the complete backup of your site before following the above steps as that might affect your site.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @hadlocksean,

I understand that you are interested in creating a page on your website where you can display a form that is currently hosted on a separate website. You would like the form to appear on your site without redirecting the user to another site.

Unfortunately, there is no built-in functionality in the theme settings to accomplish this, and it would require extra customization.

However, I have found a website, https://embed.ly/, where you can embed website pages and use the code on your site. Please note that using this service is at your own risk.

Alternatively, you can try using a third-party plugin from the WP Market, also at your own risk, or you can contact our customization team at https://www.portotheme.com/customization/ for their paid services.

I hope this clarifies the situation for you.

Best Regards,
PThemes Team.

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