Ramsey John2026-09-10T15:42:53+00:00A chatbot can answer questions, collect leads, and reduce support workload. It can also frustrate visitors if it gives wrong answers, misses context, or forces people through useless conversations.
Not all WordPress chatbots are built for the same job. Some are designed around website support and knowledge bases. Others focus on social media messaging, live chat handoffs, or large-scale ticket management.
Many chatbots do not rely on predefined conversation paths. Instead, they pull answers from website pages, FAQs, help center articles, and...