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Hello, @danielecusimano,
Apologies for the inconvenience. Could you kindly elaborate on your issue, providing specific details and, if feasible, including screenshots for clarity?
Additionally, please securely share the following information in the private content area after backing up your site:
wp-admin URL
wp-admin username
wp-admin passwordAwaiting your prompt response.
Best Regards,
PThemes Team.Hello, @sagaranvekar,
We will fix the issue. For this, could you let me know which page can I see the php fatal issue?
Thanks for the confirmation and for sharing the video I have watched it and understand your concern. Let me tell you. I updated the theme on the site and then I updated the core plugin as well. Then I previewed the site and it was working fine without any errors displayed on the site as I showed you.
Best Regards,
PThemes TeamHello, @sagaranvekar,
Thanks for sharing the working access with us here. I have checked and debugged your issue on the site I just found that you are not using the latest version of the theme and its core plugin so I updated them to the latest version after that I previewed the site it is working fine without any errors see the resulting image: Under the private content area
Second, regarding to the speed issue I can see that you have modified the site with your content. All of our theme demos are very well optimized.
When a user installs the theme on their server and imports the demo data user doesn’t need to optimize the site speed but when a user changes the demo content with his/her content if their content is not optimized then he/she must need to optimize the content for better speed performance.
Our theme has a special feature called “Speed Optimization Wizard” You can find this option in the Dashboard >> Porto >> Speed Optimization Wizard and set the settings as per your need to speed up your site. Furthermore below are some articles to know how to optimize the site speed using our theme.
https://www.portotheme.com/wordpress/porto/documentation/how-to-improve-site-speed/
https://www.portotheme.com/wordpress/porto/documentation/merge-stylesheets-in-a-file/
https://www.portotheme.com/wordpress/porto/documentation/critical-css/
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-compile-shortcodes-css/
https://www.portotheme.com/wordpress/porto/documentation/w3-total-cache/Best Regards,
PThemes Team.[restrict userlevel="author"]https://postimg.cc/mzy9FWgv[/restrict]Hello, @sagaranvekar,
Thanks for sharing the access with us. However, when I try to check the login details it is showing an error to me and I cannot login/check your site to find the cause of your issues. Please refer to the screenshot: Under the Private Content Area and then try to share the working admin login details with us here.
Best Regards,
PThemes Team.[restrict userlevel="author"]https://postimg.cc/Ty14F8dV[/restrict]Hello, @snehalpatel,
Thanks for the detailed explanation with the site URL and screenshots to understand your issue better. However, in your screenshots, I can see that the theme necessary plugins on the site are not updated to the latest version. Second, via visiting the site URL I have debugged and found that you are using a cache plugin as well. To solve your issue please once make sure that you are using the latest version of the theme and its necessary plugins on the site if not, then you can update them by following this article: https://www.portotheme.com/wordpress/porto/documentation/update-theme/ after that try to disable the cache plugins and then check back to your issue by clearing the browser cache. I hope it will be resolved.
Best Regards,
PThemes Team.Hello, @sagaranvekar,
Apologies for any inconvenience caused. In the latest theme version, such errors are not common, as numerous customers are currently satisfied with its performance. To assist you in resolving this issue, could you kindly share your wp-admin URL and access details privately within this topic’s content area? Please ensure you’ve backed up your site beforehand. This will enable me to thoroughly investigate and provide you with an appropriate solution.
Best Regards,
PThemes Team.Hello, @bardyjohanson,
I’ve thoroughly examined the latest version of the theme and all its settings, and unfortunately, there’s currently no option to display images for the colors. You can only showcase color names or use colors as filter buttons. However, you have a couple of options to explore. Firstly, you can explore third-party plugins available on the WP Market that might fulfill your requirements. Alternatively, if customization is necessary, you can reach out to our customization team for their paid services via this link: https://www.portotheme.com/customization/ Additionally, if you believe this feature would benefit others as well, feel free to submit it as a feature request on our forum: https://www.portotheme.com/forums/topic/feature-request/ This way, our development team can consider it for future theme updates. Thank you for your understanding.
Best Regards,
PThemes Team.Hello, @alex-3493,
Sorry for the inconvenience, The thing is when I checked your issue the add to cart is working perfectly fine and the mini cart box/icon as well.
Here are the screenshots for you to check and understand: https://postimg.cc/CnCYPrFd and https://postimg.cc/NKCtzHw8 you are facing a cache issue nothing else.
Don’t hesitate to get in touch with your service provider and ask them to flush the server cache completely and then please disable the cache plugins and then check back to your site by clearing the browser cache. I hope you will get the desired results.
Best Regards,
PThemes Team.Hello, @massamedia-com,
Could you please try temporarily deactivating all third-party plugins on your site, while keeping the necessary theme-related ones active? If the issue is resolved, gradually reactivate the plugins one by one to identify the one causing the problem. Additionally, consider switching to the parent theme if you’re currently using a child theme.
If the issue persists despite these steps, please ensure you have a complete backup of your site. With your permission, we’ll thoroughly debug your site by deactivating all third-party plugins and reverting any on-site customization changes. This will allow us to investigate the issue thoroughly and provide appropriate assistance and for that please share your site WP Admin URL and Credentials under the private area of this topic.
Best Regards,
P-THEMES Team.Hello, @abdelilahlamoun,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @abdelilahlamoun,
I have attached the JSON file of the Shop 47 Slider with Elementor here: https://www.filemail.com/d/vafqtikksoymwpu , please download it and manually insert it on your site, please refer to these screenshots: https://pasteboard.co/IhV5w7p11R2v.png & https://pasteboard.co/OdMBUjMEGxnC.png
I hope this will help you in resolving your issue, if you have any other concerns, feel free to ask anytime, I am always here to help you.
Best Regards,
PThemes Team.Hello, @snehalpatel,
You’re very welcome! I’m glad I could assist you effectively. If you have any more questions or need further help in the future, don’t hesitate to reach out.
Have a great day!
Best Regards,
PThemes Team.Hello, @snehalpatel,
Thanks for asking here, To solve your issue simply navigate to the Dashboard >> Porto >> Theme Options >> Post >> Blog & Post Archive >> From there you can choose the type of pagination as per your need. Here is the screenshot of the option to understand better: https://postimg.cc/Y4zp4stf
Best Regards,
PThemes Team.Hello, @sayed,
We have two possible Color Scheme in our theme, which you can choose under Porto >> Theme Options >> Skin >> Theme Colors as per your requirements: https://pasteboard.co/OzzD2x6kOBAT.png
Best Regards,
PThemes Team.Hello, @babispanagiotakopoulos,
Sorry for the inconvenience, The thing is I have tested the slider Revolution plugin on our test site and found no issue it is working perfectly fine. To solve your issue please navigate to the Dashboard >> Porto >> Speed Optimization Wizard >> From there please uncheck the options you see in the screenshots below and then from the Slider Revolution plugin settings try to clear the cache as I showed you in the last image from below screenshots. I hope by following this practice your issue will be resolved.
If not, then please take a complete backup of your site first and then share your site wp-admin URL and access with us in the private content area of this topic so that I can check and let you know. I hope you understand.
https://postimg.cc/4n6ZdgjM
https://postimg.cc/FfXXmCDm
https://postimg.cc/VJV5RwfgBest Regards,
PThemes Team.
