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Hello, @piecesautoaccessoires,
Thanks for the detailed explanation of your issues. I try to use the VPN to open your site and it works but when I added the login data you shared with us it showed an error. You can see the screenshot in the private content area to understand better.
In order to check and solve your issues I must need the valid super admin login data of your site.
Best Regards,
PThemes Team.[restrict userlevel="author"]https://postimg.cc/MM6rKz1k[/restrict]Hello, @piecesautoaccessoires,
Thanks for reaching us.
Actually, I am unable to check your issue because when I try to open your site it shows an error. Please check this image to understand better: https://postimg.cc/F1GYQY79
I am accessing your site from Pakistan. Please make sure that Pakistan is whitelisted from the server you are using and make sure that the info you provide is valid and working fine.
In order to further investigate your issue I need your site working super admin access.
Note: Please take a complete backup of your site as well.
And please try to share your credentials by creating a new topic under the private area.
Best Regards,
PThemes Team.Hello, @lharpmen,
I hope this message finds you well. I wanted to address the concern you raised regarding the Dynamic Featured Image plugin included in our PORTO WordPress theme. I understand that you noticed the plugin has been removed from the WordPress.org repository, and I would like to provide you with some clarity on the matter.
The Dynamic Featured Image plugin was indeed a valuable addition to our theme and has served our customers well. However, we understand that its removal from the WordPress.org repository may raise questions and concerns. I want to assure you that despite its removal, the plugin is still fully functional and compatible with the current version of PORTO.
It is worth noting that the removal of a plugin from the WordPress.org repository does not necessarily indicate any issues with its functionality or security. The decision to remove a plugin can be due to various factors, including the author’s request or changes in the repository’s guidelines. While we do not have control over the plugin’s presence on WordPress.org, we have thoroughly tested and integrated it into our theme to ensure its reliability and performance.
We appreciate your vigilance and thank you for bringing this matter to our attention. We are dedicated to ensuring the continued functionality and stability of our theme, and we will take all necessary steps to address any potential issues that may arise as a result of the plugin’s removal.
If you have any further questions or concerns regarding this matter or any other aspect of our PORTO WordPress theme, please do not hesitate to reach out. We are here to assist you and ensure your experience with our products remains exceptional.
Thank you for your understanding and continued support.
Best Regards,
PThemes Team.Hello, @samjazaerli,
I trust this message finds you well. I wanted to address the recent issue you reported regarding the appearance of the slider on your website. After thoroughly investigating the matter, I have determined that the problem is related to a cache issue, rather than any underlying technical fault.
To provide clarity, I took the liberty of checking the slider on your site myself. As shown in the accompanying image found at this link: [ https://postimg.cc/fkcxC5Xp ], the slider displays flawlessly.
In order to resolve this matter, I kindly request you to clear your browser cache and revisit your website. This simple action should rectify the issue you are currently experiencing.
Thank you for your cooperation in this regard. Please feel free to contact me should you require any further assistance. I am committed to ensuring a smooth browsing experience for you and your visitors.
Best Regards,
PThemes Team.Hello, @samjazaerli,
You’re welcome! I’m glad to hear that the issue has been resolved. If you have any further questions or need assistance in the future, feel free to reach out.
Have a great day!
Best Regards,
PThemes Team.Hello, @samjazaerli,
You’re welcome! I’m glad to hear that the issue has been resolved. If you have any further questions or need assistance in the future, feel free to reach out.
Have a great day!
Best Regards,
PThemes Team.Hello, @samjazaerli,
Thanks for the screenshots to understand your issue. I have checked your issue on your site. Actually, The 403 Forbidden error means that your server is working, but you no longer have permission to view all or some of your sites for some reason. I have created a test product on your site named “Support Testing” and it was added and updated successfully as you can see in this video. https://www.loom.com/share/806b33eaf2c14e91a753608f889d353b?sid=be0295f8-c384-472e-9058-4d26bf28fc2d
The issue appears only in the existing products. Please check this article to understand why this error appears and how to fix it: https://wordpress.org/support/topic/403-on-product-update/#:~:text=The%20403%20Forbidden%20error%20means,htaccess%20file.
Best Regards,
PThemes Team.Hello, @samjazaerli,
We sincerely apologize for any inconvenience caused. To address your concern, we kindly request you to refer to the following link for further assistance: https://postimg.cc/hJ2jcNjJ
If you encounter any difficulties or require additional support, please do not hesitate to reach out to us. We are committed to resolving this matter promptly and ensuring your satisfaction.
Thank you for your understanding and cooperation.
Best Regards,
PThemes Team.Hello, @samjazaerli,
I would like to bring to your attention that I have thoroughly examined your website’s header through the customizer, specifically by saving it. I am pleased to inform you that I have encountered no issues or errors as per the detailed explanation you provided, accompanied by a screenshot example. For your convenience, I have included the resulting image at the following link: [Image URL – https://postimg.cc/hJ2jcNjJ%5D.
However, in order to ensure a smooth browsing experience, I would kindly suggest clearing your browser cache and revisiting the issue at hand. By performing this simple task, it is possible that any lingering discrepancies may be resolved.
Please do not hesitate to reach out to me if you require any further assistance or have any additional concerns. I am more than willing to offer my support in any way possible.
Thank you for your attention to this matter, and I look forward to hearing from you soon.
Best Regards,
PThemes Team.Hello, @samjazaerli,
Thank you for providing the information. To modify the top footer, please follow the steps outlined below:
Access the Dashboard of your website.Navigate to the “Appearance” tab.
Click on “Widgets” from the dropdown menu.
In the widgets section, locate and select “Footer Widgets.”
Here, you can review and modify the content according to your requirements.For a clearer visual representation of the process, please refer to the attached image: https://postimg.cc/qNxDw6pT
Should you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you and best regards,
Best Regards,
PThemes Team.Hello, @samjazaerli,
Thank you for providing a detailed explanation. I regret to inform you that utilizing a demo in the current manner is not considered an optimal approach. Allow me to clarify the reasons behind this.
Each demo is designed with its own distinctive styling, layout, and content. When running the demo import process, not only does it import the desired content, but it also overwrites the existing content on the site. This step is crucial for successfully importing the demo, as it is a standardized procedure followed by every theme.
Fortunately, I have a solution for the issue you are facing. Firstly, you need to export your site content, including products, media, pages, and posts, using a third-party plugin of your choice. Once this export is complete, attempt to import the demo onto the site. Once the demo is successfully imported, you can proceed to import the previously exported content back onto the site.
I trust that this explanation clarifies the steps required. Should you have any further questions or concerns, please do not hesitate to reach out.
Best Regards,
PThemes Team.Hello, @samjazaerli,
Thank you for providing the screenshot. Before proceeding further, I kindly request you to take a comprehensive backup of your website. Once the backup is complete, please share your site’s wp-admin URL and access details with us in the private content area of this topic.
This will enable me to review the issue on your site and provide you with appropriate assistance.
Ensuring the safety of your data is of utmost importance to us, and we will handle your access information with the utmost confidentiality.
If you have any additional questions or concerns, please feel free to let me know. I am here to support you.
Thank you for your cooperation.
Best Regards,
PThemes Team.Hello, @samjazaerli,
Thank you for providing the information. I am pleased to inform you that I have successfully logged in to your website, made the necessary adjustments, and imported the demo as instructed. I am happy to report that the demo import was successful, and your site now appears to be functioning perfectly. I kindly suggest that you clear your browser cache and revisit your site to confirm the changes.
Additionally, I have attached an image showcasing the resulting appearance for your reference: https://postimg.cc/HrP7wxnJ
If you require any further assistance or have any additional requests, please do not hesitate to let me know. I am here to help.
Thank you once again for your cooperation.
Best Regards,
PThemes Team.Hello, @samjazaerli,
Thank you for providing us with the details of your issue. In order to assist you effectively, we kindly request that you share the URL of your website with us. Additionally, please inform us of your preferred page builder plugin, whether it be “Elementor” or “WP Bakery,” so that we may proceed accordingly.
Please be aware that your website currently has a fresh WordPress installation, which will enable us to successfully import the desired demo for you.
Thank you for your cooperation.
Best Regards,
PThemes Team.Hello, @samjazaerli,
I hope this message finds you well. I wanted to inquire whether you have acquired the Porto WordPress Theme. If you have indeed made the purchase, we kindly request you to submit your query regarding the theme installation at the following link: [https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/]. Within the private content area, please provide us with your theme purchase code and site WP Admin Login details. By doing so, we will be able to assist you in installing the theme on your website.
Thank you for your cooperation, and we look forward to helping you with the installation process.
Best Regards,
PThemes Team.
