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Hello, @erfanmalik,
Could you please generate the new topic, and share your site WP Admin URL and Credentials in the private area of that topic with us, so that we will check and help you out in resolving your issue?
Best Regards,
PThemes Team.Hello, @alpercavus.
We hope this message finds you well. We wanted to reach out to express our gratitude for giving us the opportunity to address and resolve the issue you faced with our theme. Your satisfaction is our utmost priority, and we are thrilled that we were able to assist you effectively.
We would like to kindly request your support in leaving a review for our theme. Your feedback is immensely valuable to us and serves as a testament to the quality of our product and customer service. A 5-star review would mean a lot to our team and will further encourage us to continue delivering the best experiences to our customers.
Furthermore, we want to emphasize that we are always here for you. Should you encounter any further questions, or concerns, or require assistance in the future, please don’t hesitate to reach out to us. We remain committed to providing prompt and reliable support, ensuring your satisfaction every step of the way.
Thank you once again for choosing our theme and for considering leaving a positive review. Your trust and feedback mean the world to us. We look forward to serving you again and exceeding your expectations.
Best Regards,
PThemes Team.Hello, @alpercavus.
Thank you for providing the screenshots, which have aided in comprehending your issue.
The matter at hand pertains to the “Full Site Editing” feature on your website. To resolve the issue, kindly proceed to the Dashboard, navigate to Porto, access the Setup Wizard, and locate the Full Site Editing option. By disabling this option, your problem should be resolved.
For additional information on the concept of “Full Site Editing,” please refer to the following article: https://www.portotheme.com/wordpress/porto/documentation/full-site-editing-porto-introduced-vs-one-of-wordpress-introduced/
Should you require any further assistance, please do not hesitate to reach out.
Best Regards,
PThemes Team.Hello, @hadlocksean,
I would like to bring to your attention the recent developments regarding the changes requested for your website. After logging into your site, I diligently addressed the specific requirements outlined in your previous message, which included the following:
1. Provided a transparent background for the header.
2. Ensured that the page content, situated beneath the wide header and breadcrumb, was contained without a sidebar, maintaining a narrower layout.
3. Confirmed that the footer was contained appropriately.
4. Removed the cart icon located at the end of “Book Now” in the Navigational menu.However, it has come to my attention that all the modifications I made have been reset and reverted to their previous state. I have reviewed the website today and verified that the changes I implemented are no longer present. To illustrate this, I have recorded a video demonstrating the current state of the website, which can be accessed here: [https://streamable.com/rabknm]
I understand that this situation may be frustrating, and I apologize for any inconvenience caused. Please let me know how you would like to proceed, and I will make every effort to rectify the situation promptly.
Thank you for your understanding.Best Regards,
PThemes Team.Hello, @gga-shop-be,
We hope this message finds you well. We wanted to reach out to express our gratitude for giving us the opportunity to address and resolve the issue you faced with our theme. Your satisfaction is our utmost priority, and we are thrilled that we were able to assist you effectively.
We would like to kindly request your support in leaving a review for our theme. Your feedback is immensely valuable to us and serves as a testament to the quality of our product and customer service. A 5-star review would mean a lot to our team and will further encourage us to continue delivering the best experiences to our customers.
Furthermore, we want to emphasize that we are always here for you. Should you encounter any further questions, or concerns, or require assistance in the future, please don’t hesitate to reach out to us. We remain committed to providing prompt and reliable support, ensuring your satisfaction every step of the way.
Thank you once again for choosing our theme and for considering leaving a positive review. Your trust and feedback mean the world to us. We look forward to serving you again and exceeding your expectations.
Best Regards,
PThemes Team.Hello, @gga-shop-be,
I am pleased to inform you that I have successfully resolved the issue you reported.
After thorough debugging, I identified the root cause as a memory error.
To address this, I promptly logged into your site server and increased the memory limit to its maximum capacity.
To provide you with visual evidence, I have shared the resulting image at the following link: [https://postimg.cc/CRB5q2LZ]. It clearly demonstrates the updated memory limit reflected in the server settings, as showcased in [https://postimg.cc/m1jzm10t].
Furthermore, I have ensured that all the mentioned plugins are enabled and the site is now operating smoothly, free from any errors or issues, as evidenced in [https://postimg.cc/k6fRcbrD].
In regard to the widget errors you mentioned, I have diligently investigated the matter and found no issues. The widgets are functioning flawlessly, as can be verified in [https://postimg.cc/0MQy9X32].
To ensure a seamless experience, I recommend clearing your browser cache before revisiting the site.
Please rest assured that I have taken the necessary steps to mitigate the problem, and I am confident that you will no longer encounter any issues. Should you require any further assistance or have any additional concerns, please do not hesitate to reach out.
Thank you for your cooperation and understanding throughout this process.
Best Regards,
PThemes Team.Hello, @79design-support,
Thank you for sharing your idea and insights. While using a CDN like Cloudflare can be beneficial for global websites or those with server performance issues, it’s not always necessary if your target audience and content delivery are limited to a specific country.
Thank you for your valuable input.
Have a nice day.
Best Regards,
PThemes Team.Hello, @79design-support,
Thank you for your great suggestion! It’s amazing how you overlooked this. We appreciate your feedback and will keep you updated on any progress.
Feel free to write back to us anytime, we are always here to help you.
Have a nice day.
Best Regards,
PThemes Team.Hello, @sarah-5068,
I understand that you have raised a concern regarding the filter options in the PORTO POSTS GRID widget.
After conducting a thorough investigation, I can confirm that the specific option or feature to display filters in a dropdown format is not currently available as part of the widget’s default settings. Kindly note that customizing this functionality falls outside the scope of our standard support policy.
To address your concern, I would like to present you with the following potential solutions:
1. Customization: Should you require the desired customization, I recommend reaching out to our dedicated customization team. They possess the necessary expertise to tailor the widget according to your specific requirements. You can contact them by visiting the following link: https://www.portotheme.com/customization/
2. Feature Request: Another avenue to pursue is submitting your request as a feature suggestion on our community forum. By sharing your idea at Feature Request Forum, our development department can take it into consideration while planning future updates for the theme: https://www.portotheme.com/forums/topic/feature-request/
I trust that these options will assist you in resolving the issue at hand. If you have any further questions or require additional assistance, please do not hesitate to reach out to our support team.
Thank you for your understanding and cooperation.
Best Regards,
PThemes Team.Hello, @gga-shop-be,
The 500 error is a generic server error that indicates something went wrong on the server side. Here are some steps you can take to try to resolve the issue:
1. Check for theme and plugin conflicts: Disable all plugins and switch to a default WordPress theme (e.g., Twenty Twenty-three) to see if the error still occurs. If it doesn’t, reactivate your plugins and switch back to the Porto theme one by one to identify if any specific plugin or theme function is causing the conflict.
2. Increase PHP memory limit: Sometimes, a low PHP memory limit can cause issues. You can try increasing it by adding the following line to your wp-config.php file, just before the “That’s all, stop editing!” line:
define('WPMEMORYLIMIT', '600M');This increases the memory limit to 600MB, but you can adjust the value as needed. Remember to save the changes.3. Enable debugging: Enabling WordPress debugging can provide more detailed error messages that can help identify the cause of the issue. To enable debugging, open your wp-config.php file and change the following lines:
define('WPDEBUG', true); define('WPDEBUG_LOG', true);With these settings enabled, WordPress will generate a debug.log file in the /wp-content/ directory, which may contain error messages or warnings related to the 500 error. Check the log file to gather more information about the error.4. Check server logs: If you have access to your server’s error logs, check them for any relevant error messages. The logs can often provide insights into what caused the 500 error.
Remember to keep regular backups of your website before making any changes or modifications to the theme or plugins. This ensures that you can restore your site to a working state if anything goes wrong during the troubleshooting process.
Alternatively, Please share your site WP Admin URL and Credentials and also the Cpanel URL and Login details as well under the private area of this topic so that I will further investigate it for you and help you out accordingly.
Best Regards,
PThemes Team.Hello, @hadlocksean,
I wanted to provide you with an update regarding the issues you reported with our theme.
I’m pleased to inform you that the following concerns have been successfully addressed:
1. Transparent background for the header:
We have made the necessary adjustments to the theme’s CSS, and the header background now appears transparent. This change enhances the overall visual aesthetics of your website.
2. Page content without sidebar:
To fulfill your request of containing the page content without a sidebar, we modified the respective page template. As a result, your page content now appears in a narrower container, providing a more focused and immersive reading experience.
3. Contained footer:
We have ensured that your footer is contained within its designated area. This adjustment ensures a consistent and visually appealing layout across your website.
4. Removal of cart icon from “Book Now” in the Navigational menu:
As per your request, we have successfully removed the cart icon that was previously displayed at the end of the “Book Now” option in the Navigational menu.
Please take some time to review your website and confirm that these changes meet your expectations. If you encounter any further issues or have additional requests, please don’t hesitate to reach out to us. We are committed to providing you with a seamless browsing experience.
Thank you for your patience and cooperation throughout this process. We greatly appreciate your business and look forward to assisting you further.
Best Regards,
PThemes Team.Hello, @shinestar,
Again it is the responsiveness issue, your MAC screen size is very high resolution and by default bootstrap has set the classes and code till 1920px of the screen resolution, so in order to solve your issue you need the Custom CSS code, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media (min-width: 1921px) and (max-width: 4000px){ .home .feature-container .vc_slide .vc_carousel-inner .vc_item .vc_inner img { width: 100% !important; } }We hope this will resolve your issue.
Best Regards,
PThemes Team.Hello, @thijskempers-nl,
If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/k6LHygPZ
Best Regards,
PThemes Team.Hello, @hadlocksean,
Thanks for your patience, we have solved your issue and now your site is back again with the very latest version of the Porto WordPress Theme and plugins. Please check back to your site again now after clearing the browser cache.
And regarding your main issue, I have found the cause of the issue as well.
Let me explain it to you.As explained by you in your very first message:
Site Layout Mode as “Container”
Page Layout as “without sidebar”
Banner Wrapper as “Wide”That is totally true and working perfectly fine, the issue on your site was because of the Header View, you selected it as “Fixed” and when you select it as Fixed it appears over the content, and that was happening on your site as well, actually the image has been set as the breadcrumb background image but not the header image, so I have chosen the Header as “Default” from Porto >> Theme Options >> Header and it worked. Now the site header is full width and you can change the header color from Porto >> Theme Options >> Header >> Styling as per your requirements, Please refer to the screenshots listed below:
https://postimg.cc/Mccg0nGG
https://postimg.cc/p9FRWGzk
https://postimg.cc/G4B1K77rKind Regards,
PThemes Team.Hello, @zekikaynaktr,
I’m sorry to hear that you’re experiencing issues with your website’s speed after installing WP Rocket.
I have tested your site on GTMatrix and here is the result: https://gtmetrix.com/reports/www.trendmore.com.tr/B3Ghm0lo/ it’s really not good.
We would recommend using the Theme Speed Optimization Wizard as well to speed up your site. We have the detailed documentation on Speed up the site, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=how+to+speed+up+the+site
And for the shopping cart icon, as you wrote that you are using the WP Rocket cache plugin, so make sure to remove the cart, checkout, and account pages being cached from WP Rocket >> Settings >> Advanced Rules.
Hope this will resolve your issue.
Best Regards
PThemes Team.
