[Aizaz Awan]

Hello, @sen_lau,

First of all, Thanks for the access to your site.

1- To change the color of the button background and text navigate to the Dashboard >> PORTO >> Theme Options >> Skins >> Custom CSS >> Paste the below code at the bottom of the black box.

#login-form-popup .button{background: pink !important; color: black !important;}

Then save settings and check back to your site after clearing the browser cache.

Note: In the above code the word “Pink” is the background color and the word “black” is the text color you can change it with the color you want.

2- I just checked and confirmed that in the widget settings, there is no option to remove the star rating so I added a custom CSS code in the PORTO >> Theme Options >> Skin >> Custom CSS >> at the bottom of the black box >> see the image: https://postimg.cc/CBZfWXXS by adding this code your issue is resolved. Here is the resulting image: https://postimg.cc/62wphSKM

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @samjazaerli,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the team by submitting the form here: https://www.portotheme.com/customization/

Alternatively, you can post your request on our Feature Request topic at https://www.portotheme.com/forums/topic/feature-request/ so that our development team will consider adding it to one of the upcoming updates.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @felipeprincipe,

Thank you so much for your kind words and recommendation! We truly appreciate your feedback and are delighted to hear that I provided you with excellent service and made you happy. If you ever need anything else, please don’t hesitate to reach out. We look forward to serving you again in the future!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sen_lau,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area.
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogi,

I understand your frustration. Upgrades and updates can sometimes lead to unexpected issues. We apologize for any inconvenience caused by the recent Woocommerce update. Our team is actively working to address compatibility concerns and provide necessary fixes.

If you encounter any specific problems with Porto related to the recent Woocommerce update, please let us know the details. We’re committed to resolving these issues and ensuring a smooth experience for all our users. Your feedback is valuable, and we appreciate your patience as we work to improve the theme’s performance.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @samjazaerli,

Thank you for your kind words! We’re delighted to hear that you have a great appreciation for our theme. If you have any questions or need further assistance, feel free to reach out. We’re here to help and make your experience with our theme even better!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @felipeprincipe,

We appreciate your interest in our paid customization services. If you are considering availing these services, we kindly request you to get in touch with our dedicated team. To initiate the process, please fill out the form provided on the following webpage: https://www.portotheme.com/customization/.

Our team will review your requirements and respond promptly to discuss further details and provide you with a tailored solution. We are committed to delivering high-quality customization services that align with your specific needs and preferences.

Should you have any additional questions or need further assistance, please do not hesitate to reach out to us. We are eager to assist you and provide an exceptional experience.

Thank you for considering our customization services. We look forward to the opportunity to work with you.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @felipeprincipe,

We appreciate your interest in our paid customization services. If you are considering availing these services, we kindly request you to get in touch with our dedicated team. To initiate the process, please fill out the form provided on the following webpage: https://www.portotheme.com/customization/.

Our team will review your requirements and respond promptly to discuss further details and provide you with a tailored solution. We are committed to delivering high-quality customization services that align with your specific needs and preferences.

Should you have any additional questions or need further assistance, please do not hesitate to reach out to us. We are eager to assist you and provide an exceptional experience.

Thank you for considering our customization services. We look forward to the opportunity to work with you.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sen_lau,

Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!

We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.

If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].

Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.

Wishing you a fantastic day ahead!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @rahul-bit24,

To add the missing fields “hasMerchantReturnPolicy” and “shippingDetails” to the schema for WooCommerce products, you can follow these steps:

1. Access your WooCommerce product settings or open the relevant product page for editing.

2. Locate the section where you can enter the product’s schema markup. This can vary depending on the theme or plugins you are using. If you have a dedicated schema plugin like “Schema Pro” or “Yoast SEO,” you can use their respective interfaces for adding schema markup. Otherwise, you may need to modify the template files directly.

Our suggestion is to use the Yoast SEO plugin, it’s fully tested with our theme.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogi,

We sincerely apologize for any inconvenience caused. We would like to inform you that our theme is fully compatible with captcha functionality. In fact, there are numerous websites utilizing the Porto theme, including PORTO sites, that successfully incorporate a captcha. To see an example, please visit portotheme.com, where you will find a captcha implemented. You can refer to this screenshot for further confirmation: [https://postimg.cc/GB6zqsqp].

We recommend utilizing the “Simple Google Recaptcha” and “Simple Cloudflare Captcha” plugins, which have proven to be effective solutions. You can find these plugins at the following locations:

Simple Google Recaptcha: [https://wordpress.org/plugins/simple-google-recaptcha/]
Simple Cloudflare Captcha: [https://wordpress.org/plugins/simple-cloudflare-turnstile/]

By implementing either of these plugins, we are confident that you will no longer encounter any similar issues in the future.

Thank you for your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out.

We wish you a pleasant day.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sen_lau,

Thanks for the screenshot to understand your issue. In order to solve your issue navigate to the Dashboard >> PORTO >> Theme Options >> Skins >> Custom CSS >> and then paste the below code at the bottom of the black box.

.woocommerce-account .woocommerce-MyAccount-content .col-md-4.col-sm-6.col-12.m-b-md:nth-child(2){display:none !important;}
li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads{display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

Hope this will resolve your issue.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sen_lau,

I would like to bring to your attention that my account page is generated by the WooCommerce plugin. Upon installation and activation of the plugin, this page is automatically created on the website. The content displayed on this page is sourced directly from the plugin’s core files using a shortcode. It is important to note that making direct edits or additions to the page content is not possible, except through customization.

If you wish to remove or hide specific elements from my account page, this can be achieved by utilizing custom CSS code. You can incorporate your custom CSS code in the theme settings section, specifically under the “skins” in Theme Options, and then select “custom CSS.”

Alternatively, you may provide me with your site administrator login details along with a screenshot highlighting the elements you would like to remove or hide. I will gladly assess the situation and address it accordingly.

Thank you for your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out.

Have a pleasant day.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @jonathantan,

I hope this message finds you well. I understand that you are currently experiencing an issue with the “PORTO POST GRID” widget on your WordPress website, specifically related to the filtering of posts within certain categories. I apologize for any inconvenience this may have caused, and I’m here to help you troubleshoot and resolve the problem.

To ensure we cover all possible causes and solutions, let’s go through a step-by-step process:

1. Verify Category Settings:

Firstly, let’s confirm that the categories in question are properly assigned to the posts you wish to filter. Please navigate to your WordPress dashboard and go to “Posts” > “Categories.”

Check if the problematic categories exist and if the posts you want to display are assigned to them. Ensure that the categories have been assigned correctly to the corresponding posts.

2. Clear Widget Cache:

Sometimes, caching can cause conflicts and prevent the widget from functioning as expected. To rule out this possibility, clear the cache for your website.

If you have a caching plugin installed, such as WP Super Cache or W3 Total Cache, navigate to the plugin settings and clear the cache.

Additionally, if your hosting provider has server-side caching, reach out to their support team for assistance in clearing the cache.

3. Check Widget Configuration:

Let’s review the configuration of the “PORTO POST GRID” widget to ensure that the settings are correctly set up.

Edit the page where the widget is placed and locate the “PORTO POST GRID” widget.

Check the widget settings and confirm that the categories you want to filter are selected correctly.

Ensure that no other conflicting filters or settings are interfering with the widget’s functionality.

4. Test on Another Page:

To determine if the issue lies specifically with the page where the widget is currently placed, try adding the “PORTO POST GRID” widget to a different page.

Configure the widget with the same settings as the problematic page and test if the filtering works correctly there.

If the widget functions as expected on the new page, it may indicate a conflict with the existing page or its content.

Please follow these steps carefully, and feel free to ask any questions or seek clarification at any stage of the troubleshooting process. Remember to keep backups of your website before making any significant changes.

The same thing is working fine on our test site: https://blackpearlspro.com/porto_support_pro/aizazteamsc/ at the bottom of the page I have set the same widget with the same configuration. You can confirm it’s working fine so there is no issue with the theme or with the widget. The issue only persists on your site post categories or in the posts.

I am confident that by following these steps, we will be able to identify the cause of the issue and work toward a resolution. If you require any further assistance, please don’t hesitate to reach out.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @samjazaerli,

We apologize for any inconvenience caused. It has come to our attention that a couple of WooCommerce templates within the theme appear to be outdated. This occurred due to the recent update released by WooCommerce, which has affected the specific template in question.

We want to assure you that our dedicated development department is diligently working on an update for the theme. We anticipate that within the next couple of days, an updated version will be available, addressing and resolving the issue with the outdated template.

In the meantime, we kindly request your patience and understanding. We understand the importance of providing a seamless and up-to-date experience for our valued users like yourself. Rest assured that our team is committed to rectifying this matter promptly.

Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions or concerns. We appreciate your support and look forward to delivering an improved and updated version of the theme.

Best Regards,
PThemes Team.

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