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Hello, @emanuelkaczmarczyk,
I have conducted a review of your site deeply and found the main cause of the issue, the issue is not because of our theme but because of a request checking on your site, please refer to this screenshot: https://postimg.cc/FdvJhz9S as you can see in this screenshot, the site checks the request of ‘sw-themes.com’ and your site is not able to connect to our internal engine server, that is the main reason of the issue, so I suggest you to please reach out to your hosting provider and ask to whitelist the address ‘sw-themes.com’ and try to connect it from your server end, and then try again, it should solve your issue.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
@martin-5435 & @maxime-morelon please follow the same procedure that I explained above to @emanuelkaczmarczyk and I am sure it will solve your issue as well.Best Regards,
PThemes Team.Hello, @emanuelkaczmarczyk,
Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?
Best Regards,
PThemes Team.Hello, @kembytes-de,
Yes, that issue had already been solved, Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?
Best Regards,
PThemes Team.Hello, @rozmiar,
Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?
Best Regards,
PThemes Team.Hello, @marc-3008,
I am pleased to inform you that I have completed the update process for the Theme and Porto Functionality plugin on your website. In order to fully experience the latest enhancements and optimizations, I kindly recommend that you clear your browser cache before accessing your site.
Your continued satisfaction is of utmost importance to us, and we are committed to ensuring that your website functions seamlessly with the latest updates. Should you encounter any issues or have any questions, please do not hesitate to reach out to us. We are here to assist you.
Thank you for entrusting us with the maintenance of your website. We look forward to your positive experience upon revisiting your site.
Best Regards,
PThemes Team.Hello, @marc-3008,
I trust this message finds you well. I am writing to kindly request your assistance in resolving an issue you are currently experiencing with your website. In order to provide you with the necessary support, I kindly ask that you share specific access details with me.
Could you please provide me with the following information, securely placed within the private area of this communication thread:
1. WordPress Admin URL and Credentials:
2. Cpanel Login Details:Furthermore, I kindly request that you also share the theme purchase code within the private content area of this topic. This information is essential for me to accurately assess and address the theme-related aspects of your issue.
Rest assured that your provided information will be treated with the utmost confidentiality and used solely for the purpose of diagnosing and resolving the reported issue. Once the matter is resolved, your access details will be deleted from our records.
Your cooperation in providing these details will greatly assist us in expediting the resolution process. Should you have any concerns regarding security or privacy, please do not hesitate to share them, and we will take the necessary measures to address them.
Thank you for entrusting us with the opportunity to assist you. We look forward to working closely with you to ensure a swift and satisfactory resolution.
Best Regards,
PThemes Team.Hello, @mika,
We are pleased to inform you that the recent issues encountered with our activation engine have been successfully addressed. Consequently, the previously reported WordPress Backend low-speed concern has been effectively resolved. Additionally, we have also rectified the license registration issue that you had encountered.
In light of these developments, we kindly request you to take the following steps to ensure a seamless experience:
Navigate to the “Porto” section within your Dashboard.
Proceed to “Unregister” the theme from this section.
Subsequently, please re-register the theme using the same purchase code.We believe that following these steps will yield positive results and resolve any persisting issues you may have encountered. We apologize sincerely for any inconvenience these matters may have caused you, and we greatly appreciate your patience throughout this process.
Your understanding and cooperation are highly valued. Should you require further assistance, clarification, or support, please do not hesitate to reach out to us. We are committed to providing you with prompt and effective solutions.
Thank you for entrusting us with your concerns, and we remain dedicated to ensuring your satisfaction.
Best Regards,
PThemes Team.Hello, @mika,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Best Regards,
PThemes Team.Hello, @thijskempers-nl,
I trust this message finds you well.
We would like to inform you that the latest updated version of WP Bakery has already been provided to you through your corresponding support ticket: #26883. Please feel free to refer to the provided information for further details.
Regarding the reported site hacking issue, we deeply value your concern and take such matters seriously. However, after a thorough investigation, we would like to highlight that our theme has been rigorously tested and is currently being utilized by a substantial number of customers, none of whom have reported encountering a similar issue. It is pertinent to note that even our internal testing and usage have been incident-free. Thus, it is plausible that the root cause of the issue might be attributed to a third-party plugin or potentially a browser extension in use on your end.
To address this concern effectively, we kindly request you to undertake the following steps:
1. Disable Third-Party Plugins: Temporarily disable all third-party plugins that are currently integrated with your website. This will allow us to isolate any potential conflicts and pinpoint the source of the issue more accurately.
2. Browser Extension Removal: If applicable, consider removing any browser extensions that are integrated with your browser. Sometimes, these extensions can interfere with website functionality or pose security risks.
3. Host Provider Communication: Reach out to your hosting provider to ensure that comprehensive security measures are in place on the server end. This can greatly enhance your site’s security and reduce the risk of unauthorized access.
4. Password Update: Change all passwords associated with your website, including admin and user accounts. Ensure that these passwords are strong and unique. For added security, store these passwords in a secure and encrypted file.
5. Log Out and Re-Login: To terminate any potential unauthorized access, log out from all active sessions across devices and platforms. Once passwords have been updated, re-login securely.
We sincerely hope that these measures will assist in resolving the reported issue. Our team remains committed to ensuring the optimal performance and security of your website.
Should you require further assistance or have any additional queries, please do not hesitate to reach out to us through the provided support channels. Your satisfaction and security are of paramount importance to us.
Thank you for your continued trust in our products and services.
Best Regards,
PThemes Team.Hello, @miamay,
Well, I updated your theme manually and then un-register and re-register the theme again with the same purchase code, and then updated the plugin Porto Functionality from Appearance >> Install Plugins and it worked for me.
Best Regards,
PThemes Team.Hello, @miamay,
Well, I have solved your issue on your site, please check back to your site now after clearing the browser cache.
Best Regards,
PThemes Team.Hello, @miamay,
Ok, then we request you to please generate a fresh new topic and share your site WP Admin URL and Credentials with us via the new topic under the private area of the topic so that we will further investigate it for you on your site and help you out.
Best Regards,
PThemes Team.Hello, @miamay,
Please navigate to Porto >> Theme License and un-register the theme from there and then again register the theme with the same purchase code and then try to update the theme again.
Best Regards,
PThemes Team.Hello, @jonathantan,
I hope this message finds you well. I would like to extend my sincerest apologies for the inconvenience you have faced while working with our theme.
To resolve the issue you encountered, I kindly request you to follow these steps:
- Navigate to the “Porto >> Theme License” section.
- Unregister the theme using the provided option.
- Re-register the theme using the same purchase code.
- Attempt to reuse the Porto Studio functionality.
By following these steps, we are confident that the issue will be resolved, and you will be able to proceed with your work seamlessly.
We truly appreciate your understanding and patience throughout this process. If you require any further assistance or have any additional queries, please do not hesitate to reach out to our support team. We are always here to help.
Thank you for your cooperation, and we look forward to providing you with an enhanced user experience moving forward.
Kind Regards,
PThemes Team.Hello, @sen_lau,
You’re very welcome! I’m glad I could assist you effectively. If you have any more questions or need further help in the future, don’t hesitate to reach out.
Have a great day!
Best Regards,
PThemes Team.
