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Hello, @oguztml,
Thank you for getting in touch with us. We regret to hear that you are experiencing difficulties while utilizing our theme on your website.
To address and resolve your issue effectively, we kindly request that you follow the outlined procedure:
1. Backup Your Site: As a precautionary measure, we strongly recommend taking a comprehensive backup of your entire website. This ensures the safety of your data and configurations throughout the troubleshooting process.
2. Share Essential Details: To assist us in diagnosing and rectifying the issue, please provide the following information via the secure private content area of this topic:
– wp-admin URL:
– wp-admin Username:
– wp-admin Password:
– cPanel URL:
– cPanel Username:
– cPanel Password:This information will enable our support team to access your site and investigate the issue more thoroughly.
We apologize for any inconvenience you may have encountered and assure you that we are committed to resolving your concerns promptly. Your cooperation in providing the requested details is greatly appreciated, and we look forward to assisting you in resolving this matter to your satisfaction.
Should you have any additional questions or require further assistance, please do not hesitate to reach out.
Best Regards,
PThemes Team.Hello, @shulmanmax,
Thank you for contacting us.
I appreciate your patience and understand the issue you’re facing with your website.
Upon reviewing your site, I have identified errors originating from the child theme, as illustrated in this image: https://postimg.cc/zVJrrGbM
To effectively address and resolve this issue, I recommend the following steps:
Backup Your Site: Before proceeding with any changes, it’s crucial to take a comprehensive backup of your entire website. This ensures that your data and configurations are safeguarded in case of any unforeseen issues.
Activate the Parent Theme: Temporarily switch to the parent theme of your website. This will help us isolate and identify whether the issue is specific to the child theme.
Disable Cache Plugins: If you have any cache plugins installed and active, please disable them. Caching can sometimes interfere with website functionality, and disabling them will help us rule out any cache-related problems.
Server Cache Flush: Contact your service provider and request a complete server cache flush. This action will clear any cached data on the server side, which may be contributing to the issue.
Browser Cache Clearing: After performing the server cache flush, ensure you clear your browser’s cache as well. This will help you view the website without any cached data, providing a more accurate representation of any changes or fixes.
I sincerely hope that by following these steps, we will be able to resolve your issue promptly. If you encounter any difficulties or have further questions during this process, please do not hesitate to reach out for assistance.
Thank you for choosing our services, and we look forward to assisting you in resolving this matter.
Best Regards,
PThemes Team.Hello, @athomebutcher,
I trust this message finds you well. I understand that you’ve encountered an issue with your mini cart not loading properly after the recent updates to WooCommerce (version 8.0.0+), and I’m committed to assisting you in resolving this matter promptly.
To effectively diagnose and address the problem, I kindly request access to your WordPress website. This will enable me to thoroughly review the theme and plugin settings, investigate the root cause, and implement the necessary adjustments to restore the functionality of your mini cart.
Please rest assured that any information and access you provide will be handled with the utmost care and privacy. Our team is dedicated to maintaining the security and confidentiality of your website.
To facilitate this process, kindly share the following login details in the private content area of this topic:
WordPress Admin URL: (e.g., https://www.yourwebsite.com/wp-admin/)
Username: [Your WordPress Admin Username]
Password: [Your WordPress Admin Password]If you have a staging or development environment where I can safely investigate this issue without affecting your live site, please provide those credentials instead.
In addition to the login details, if you have any specific observations, error messages, or screenshots related to the issue, please include them. This will help us gain a deeper understanding of the problem and expedite the resolution.
We are committed to delivering a swift and effective solution to restore your mini cart functionality, and we will keep you informed throughout the process.
Should you have any concerns, questions, or additional context to share, please do not hesitate to reach out to us. Your satisfaction remains our top priority.
Thank you for entrusting us with this matter, and we look forward to resolving the mini cart issue on your website.
Best Regards,
PThemes Team.Hello, @mordayan,
I hope this message finds you well. I wanted to address the concern you raised regarding WooCommerce products showing only in the filter, and I’m eager to assist in resolving this issue for you.
To effectively diagnose and resolve the problem, it would be immensely helpful if I could access your WordPress website. This will allow me to examine the theme and plugin settings, review the configuration, and identify any potential issues that might be causing the products to display exclusively in the filter section.
I understand the importance of security and privacy, and I want to assure you that any information or access provided will be handled with the utmost care and confidentiality. Our team is committed to maintaining the security of your website.
To facilitate the process, please share the following details in the private content area of this topic:
WordPress Admin URL: (e.g., https://www.yourwebsite.com/wp-admin/)
Username: [Your WordPress Admin Username]
Password: [Your WordPress Admin Password]If you have a staging or development environment where I can safely investigate this issue without affecting your live site, please provide those details instead.
If you have any specific instructions, additional context, or screenshots that could help us better understand the issue, please feel free to share those as well.
Rest assured, we will work diligently to identify and resolve the problem promptly, keeping you informed throughout the process.
If you have any concerns or questions regarding this request, please don’t hesitate to reach out to us. Your satisfaction is our top priority.
Thank you for entrusting us with this matter, and we look forward to assisting you in resolving the WooCommerce filter issue.
Kind Regards,
PThemes Team.Hello, @akhs187,
Thanks for reaching Us.
In order to solve your issue please navigate to the Dashboard >> PORTO >> Theme Options >> Skins >> Custom CSS >> Paste the below code at the bottom of the black box.
a.compare{display:none !important;}Then save settings and check back to your site by clearing the browser cache. The results will appear like this: https://postimg.cc/zLzdkVJT
Best Regards
PThemes Team.Hello, @marc-3008,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @valentin,
I hope this message finds you well. I am reaching out to kindly request your assistance in understanding the current situation you are facing. Could you please provide a brief video clip outlining the specific task or activity you are engaged in? This will help us gain a better understanding of the context.
Furthermore, to address any issues effectively, it would be greatly appreciated if you could elaborate on the challenges or concerns you are encountering. This information will enable us to provide targeted support and solutions.
In addition, if you could share the URL to your WordPress Admin panel and the associated credentials, we would be grateful. Rest assured, this information will be treated with the utmost confidentiality and should only be shared through the private area of this communication platform.
By providing us with these details, you will enable us to delve into the matter directly on your site and offer the necessary assistance to resolve any issues you may be experiencing.
Thank you for your cooperation.
Best Regards.
Hello, @sayed,
All right, Thanks for elaborating on your issue with the help of a screenshot and the page link. But, When I checked the page link the section you showed us appears perfectly fine already as you can see in this image: https://postimg.cc/8sK8NCgw
I don’t see any issue with it. Can you please check back to your issue by clearing the browser cache completely or check the site on a different browser/computer?Best Regards,
PThemes Team.Hello, @sayed,
Thanks for reaching us,
The gutter width generally refers to the spacing between columns in a grid layout.
The gutter width will apply to the columns in the row/container but not to the main container. You are using Elementor Builder on your site. Now, when editing a post/page with Elementor in the editor there is an option to set the section/container “Full Width/Stretched” You can use this feature to avoid the default gutter width.
Please check this link to understand how to set the “Full Width/Stretched” row/container using Elementor: https://elementor.com/help/section-overview/
Have a nice day.
Best Regards,
PThemes Team.Hello, @apichaipitakchotiwong,
Please update your Theme and Plugins to the very latest version 6.10.0 and check back again. I hope this will solve your issue.
Please check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Please read the migration to 6.10.0 guide here: https://www.portotheme.com/wordpress/porto/documentation/points-to-be-noted-when-migrating-to-porto-6
How to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Best Regards,
PThemes Team.Hello, @everyone,
Please read our announcement here: https://themeforest.net/comments/29859340
Kind Regards,
PThemes Team.Hello, @everyone,
Please read our announcement here: https://themeforest.net/comments/29859340
Kind Regards,
PThemes Team.Hello, @admin_exa
Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?
Best Regards,
PThemes Team.Hello, @admin_exa
Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?
Best Regards,
PThemes Team.Hello, @wait4u2003,
Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?
Best Regards,
PThemes Team.
