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Hello, @marianogi,
I apologize for any inconvenience you’ve experienced. I’ve conducted a thorough test of the same process on our test site and encountered no issues. It appears that the problem is unique to your site.
To further investigate and rectify the situation, I attempted to log in to your site. Unfortunately, it seems that the provided access credentials are not valid, as indicated in this image: Under the Private Content Area.
In order to conduct a comprehensive analysis and furnish you with an appropriate solution, I kindly request that you share valid login details for your site with us in the private content area of this discussion. Prior to doing so, please ensure that you have taken a complete backup of your site as a precautionary measure. Your cooperation in this matter is greatly appreciated.
Best Regards,
PThemes Team.[restrict userlevel="author"]https://postimg.cc/WtM3Rv19[/restrict]Hello, @servimusic,
I hope this message finds you well. We appreciate your prompt communication regarding the issue you are experiencing with the mini cart functionality on your WordPress theme.
As you mentioned, the mini cart is currently operating on Ajax, rather than loading on page load, despite the theme being updated to the latest version. To assist you in resolving this matter effectively, we propose the following steps:
Server Cache Flush: We kindly request that you contact your service provider and request a complete flush of the server cache. This action is essential to ensure that cached data does not interfere with the mini cart’s intended functionality.
Browser Cache Clearance: In addition to the server cache, we recommend clearing your browser cache to establish a clean browsing environment. This step is crucial for accurate testing of the mini cart.
Mini Cart Functionality Test: After clearing both server and browser caches, please attempt to add an item to the cart on your website. This will help us ascertain whether the desired functionality has been restored.
If, despite these efforts, the issue persists, we are prepared to offer further assistance. To facilitate a comprehensive diagnosis and resolution, we kindly request that you take the following actions:
Complete Site Backup: As a precautionary measure, please ensure you have taken a complete backup of your site to safeguard your data.
Admin Login Details: Once the backup is secured, kindly share your site’s admin login details in a secure private content area. This will grant us access to your site for a thorough investigation.
We are committed to identifying the root cause of the issue and implementing a solution promptly. Rest assured that your data and site security are of paramount importance to us.
Your cooperation in this matter is greatly appreciated. Please do not hesitate to reach out if you have any further questions or require additional assistance. We are here to ensure your website functions seamlessly.
Thank you for choosing our services, and we look forward to resolving this issue for you.
Best Regards,
PThemes Team.Hello, @pierrevanlier,
Thank you for reaching out to us with your questions and concerns regarding our theme and plugin integration. We appreciate your patience, and we’re here to assist you with the information you need.
Theme Meta Fields Settings:
In the theme meta fields settings, you’ve mentioned that adding a time meta field requires additional customization beyond what our theme can cover. We understand that customization needs can vary from one project to another, and while we do have certain limitations in place, we do provide guidance on how to achieve specific customizations.
Plugin Integration and Shortcodes: You’ve mentioned that the plugin you are using does not work on the single product page. To display the time delivery information on the single product page, you can explore the possibility of using shortcodes provided by the plugin itself.
Our theme offers two types of single product pages: pre-built layouts and custom product layouts.
Pre-built Layouts: In this case, you can add the shortcode by editing the products and setting the shortcode in the “Short Description Box.” For a visual guide, please refer to this image: https://i.is.cc/1wQzLRq1.png
Custom Product Layouts: If you are using a custom product layout, you have the flexibility to edit the layout as desired. You can easily integrate the plugin’s shortcode by adding the shortcode widget to the specific location you prefer. For more details on creating custom product layouts, please refer to the following resources:
https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-product-layout-using-elementor/
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/We hope this guidance helps you achieve the desired results on your website. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Your satisfaction and success with our products are important to us, and we’re committed to supporting you every step of the way.
Thank you for choosing our theme and plugin, and we look forward to assisting you further.
Best Regards,
PThemes Team.Hello, @sarah-5068,
I trust this message finds you well. I would like to inform you that they plan to implement a design/layout update for the plugin. This update is intended to enhance the overall aesthetic appeal and user experience, without any impact on the platform’s core functionality.
We are confident that the plugin support team will be able to offer valuable assistance during this process. We greatly appreciate your support and look forward to providing an improved user interface for your continued enjoyment of PORTO.
Thank you for your understanding, and please do not hesitate to reach out should you have any questions or require further information. I wish you a wonderful day ahead.
Warm regards,
PThemes Team.Hello, @sarah-5068,
Thank you for providing details on the issue. It has come to our attention that there have been notable design and font style changes in the backend editor following the latest version of WP Bakery.
Regrettably, these modifications have altered the user interface, and it is no longer possible to revert to the previous design via theme settings.
To address this matter, we recommend exploring the plugin support forums or reaching out to WP Bakery’s dedicated support team for further guidance and assistance. We understand the importance of a consistent user experience, and we apologize for any inconvenience this may have caused.
Please feel free to reach out if you have any additional questions or concerns. Thank you for your understanding and patience in this matter.
Best Regards,
PThemes Team.Hello, @jonathantan,
Thanks for purchasing and using our theme.
We would like to suggest you to please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
We are confident that this will help you in resolving your issue.
Best Regards,
PThemes Team.Hello, @sarah-5068,
Thank you for providing the access link. I can confirm that it is now functioning properly, allowing me to investigate the issue on your website.
I have successfully configured the font typography to “Poppins” within the theme settings, and it appears to be functioning flawlessly, as evidenced by the attached images below.
To ensure that you observe the changes on your website, I kindly recommend clearing your browser cache and revisiting the site.
https://postimg.cc/G8s1Ps27
https://postimg.cc/2qMs58w4Best Regards,
PThemes Team.Hello, @sarah-5068,
Thank you for getting in touch with us. We appreciate your inquiry.
We have noted that the link you provided for login redirection leads to a sample page and does not permit access to the backend of the admin panel, as illustrated in this image link: https://postimg.cc/DJDx4FmF
Could you please be so kind as to share the wp-admin URL and access details within the private content area of this topic instead of the temporary login link? This will enable us to thoroughly investigate the issue on the site and provide you with the necessary assistance.
Your cooperation in this matter is greatly appreciated. We look forward to resolving the issue promptly.
Best regards,
PThemes Team.Hello, @sarah-5068,
It appears that the changes you’re seeing in the back-end interface between the two sites are related to the WPBakery Page Builder version. The differences in style, font, and the number of columns of elements in the pop-up window are likely due to updates made by WPBakery themselves, not Porto Themes.
Please check the changelog of the WP bakery here: https://kb.wpbakery.com/docs/preface/release-notes/
Changelog Point: (Update: New WPBakery branding and UI/UX improvements)
And we would like to address the Font issue you’ve encountered. To assist you effectively, we kindly request the following information:
Screenshot of the Issue:
Page URL:
Font Preferences:
WordPress Admin URL:
WordPress Admin Credentials:Please provide the necessary login credentials under the private content area of this topic.
Rest assured that your information will be treated with the utmost confidentiality, and we will work diligently to resolve the Font issue to your satisfaction.
Thank you for your cooperation, and we look forward to assisting you promptly.
Best Regards,
PThemes Team.Hello, @turgayacar,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please keep all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on site Customization as well. I also request you to please share the site WP Admin URL and Credentials with me as well for further investigating the issue on your site under the private area of this topic.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Best Regards,
PThemes Team.Hello, @turgayacar,
We are sorry for the inconvenience that you faced the issue with working on our theme, We kindly request you please generate a fresh new topic and explain your issue there in detail, if possible with some screenshots explanation as well.
Also please share your site WP Admin URL and Credentials under the private area of the new topic, so that we will directly look into it for you on your site and help you out.
Thanks for your understanding.
Best Regards,
PThemes Team.Hello, @oguztml,
We trust this message finds you well. We would like to express our gratitude for promptly providing us with the requested login details.
We are pleased to inform you that our technical team has successfully resolved the issue on your website. To experience the improvements, kindly clear your browser cache and revisit your site at your earliest convenience.
Additionally, we wish to assure you that this resolution will be incorporated into the forthcoming version of our theme. We are committed to delivering a seamless and enhanced user experience for all our users.
We sincerely appreciate your understanding and cooperation throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our dedicated support team.
Thank you for choosing our services, and we look forward to continuing to serve you with excellence.
Best Regards,
PThemes Team.Hello, @shulmanmax,
You’re welcome! I’m glad to hear that the Porto carousel helped fix the problem. If you have any more questions or need further assistance, feel free to reach out. Have a great day!
Best Regards,
PThemes Team.Hello, @robert1,
Sorry for the inconvenience but this platform is for Porto WordPress WooCommerce Theme not for Magento. So if you have a related query to Magento, It’s better to contact us via the relevant platform.
If you would like to modify/remove that header top in Porto WordPress WooCommerce Theme, then please navigate to Porto >> Theme Options >> Layout >> HTML Blocks and modify/remove the HTML code in the Top section as per your requirements.
Please refer to this screenshot for better understanding: https://ibb.co/Fnp3Zpm
Best Regards,
PThemes Team.Hello, @emanuelkaczmarczyk,
As before, Porto has lots of studio blocks. But there are very untidy, not correct importing with many custom css.
So it was rather uncomfortable and difficult to customize. To prevent this, the dev team decided to update all studio blocks, In 6.10.0, we released new studio blocks.
Firstly, we added basic elements(heading or heading effect, countdown, button, container, a few banners, and the other shortcodes) and template builder layout(shop, single product, single layout … )
And we are going to add studio blocks in an upcoming version.
We have 61 shortcodes and elements in the studio which you can import on pages/posts.
We have 14+ studio single product templates which you can import to Single Product Builder under Porto >> Template Builder.
We have 40+ styles of the product in studio which you can import only in type builder under Porto >> Template Builder.
We do not have the exact date and timeframe but we are making the remaining studio blocks continuously and will add in the theme from time to time.
We hope for your understanding.
Best Regards,
PThemes Team.
