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Hello, @midiabox,
Thank you for contacting us.
I would like to inform you that the pre-built layout of the single product page does not provide an option for direct editing of the layout. However, our theme offers a unique feature called the “Template Builder,” which allows you to create a custom layout for a single product page and apply it to your website.
To learn how to create a custom single-product layout using Elementor, please refer to our comprehensive article available at the following link: https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-product-layout-using-elementor/ and using this you can create your own layout of the product and place any content at any place as per your requirements.
If you have any further questions or require additional assistance, please do not hesitate to reach out. We are here to help.
Best Regards,
PThemes Team.Hello, @bruce,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @robert1,
I want to begin by expressing my sincere apologies for any inconvenience you’ve encountered while using our theme on your site. We truly value your feedback and are committed to resolving any issues you may face.
To address the issue you’re currently experiencing, please follow these steps:
1. Navigate to your WordPress Dashboard >> WooCommerce >> Settings >> General.
2. Within the General settings, you will find two options. Please enable these two options, as indicated in this image: https://postimg.cc/3kVNvN8B
3. After enabling these options, be sure to save your settings.
4. Next, navigate to your site’s cart page. You will now see the cart update button, as shown in this image: https://postimg.cc/8fNjzYpg
5. When adjusting the number of items in your cart, simply use the update cart button to apply the changes.By following these steps, you should achieve the desired results without the need for any third-party plugins or additional customization.
We hope that these instructions effectively resolve the issue you’ve been facing. If you have any further questions or require additional assistance, please do not hesitate to reach out. Your satisfaction is our top priority.
Thank you for your understanding and patience.
Best Regards,
PThemes Team.Hello, @bruce,
I would like to express my gratitude for granting me access to your website.
I have conducted an evaluation of the widget settings you currently have in place for your portfolios. It has come to my attention that you are utilizing a deprecated widget for the portfolios, as evidenced in the following image: https://postimg.cc/G8b4VMpH.
To address this issue, I recommend switching to the “Porto Post Grid” widget for displaying your portfolios. This widget offers more modern functionality and should better suit your needs.
Within the widget settings, you also have the option to adjust the size of the images. However, I observed that you are currently using various image sizes for your portfolios, which may be causing inconsistencies in their appearance. To resolve this, I recommend standardizing the image sizes to 600×600 pixels for all portfolio items. This uniformity will ensure a consistent and visually appealing presentation.
By implementing these changes, namely using the “Porto Post Grid” widget and standardizing the image sizes to 600×600 pixels, I believe your issue will be effectively resolved.
Regarding the template builder for a single portfolio page, the answer is affirmative—you can indeed create it. I recommend referring to the following article for a more comprehensive understanding of how to create and utilize a single builder using the template builder: https://www.portotheme.com/wordpress/porto/documentation/single-builder-elements/
Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.
Thank you for your cooperation.
Best Regards,
PThemes Team.Hello, @tonistankovic,
We will update the plugin in our theme package with the new upcoming update of the Theme, For now, please download the very latest version of the plugin by following the link under the private content area of this topic and manually update it on your site.
Best Regards,
PThemes Team.[restrict userlevel="author"]https://m.dropmefiles.com.ua/en/svh3ZGyAV[/restrict]Hello, @bruce,
No problem at all! I’m glad you reached out. If you ever need assistance with any issue related to our Theme,’ please don’t hesitate to ask. We’re here to help. ?
Thanks for contacting us.
Have a nice day.This topic is closed now.
Best Regards,
PThemes Team.Hello, @bruce,
Thank you for providing us with a screenshot to help us better understand the issue you are facing. Your cooperation is greatly appreciated as we work towards finding the most effective solution for your concern.
To facilitate a thorough analysis and provide you with the best possible assistance, we kindly request access to your site’s WP-admin area. Please follow the steps outlined below:
1. Take a Complete Backup:
Prior to granting access, please take a comprehensive backup of your entire site. This step is essential to safeguard your data and ensure its integrity.
2. Share WP-Admin URL and Access:
In the private content area of this topic, kindly share the following information:
WP-admin URL
WP-admin login credentials (Username and Password)Once we receive the necessary access, our team will promptly investigate the issue and work towards finding a resolution. Please rest assured that we will handle your data with the utmost care, security, and confidentiality.
If you have any specific instructions or additional details about the issue, please feel free to include them when sharing the access.
Thank you for your understanding and cooperation. We are committed to resolving the issue on your site and ensuring your satisfaction. We look forward to your prompt response.
Best Regards,
PThemes Team.Hello, @desiweb,
Thank you for getting in touch with us. We appreciate your patience and cooperation in addressing the issue you’ve encountered on your site.
After a detailed review of your site, I have identified a CSS code that appears to be causing the issue on mobile devices. The problematic code seems to be originating from the cache folder, as illustrated in this image: https://postimg.cc/ns148gtQ
To resolve this issue effectively, please follow the steps below:
1. Contact Your Service Provider:
First, get in touch with your service provider and request them to flush the server cache completely. This action will help ensure that any cached data that may be causing the issue is cleared.
2. Disable Cache Plugins:
Next, please disable any cache plugins that you have installed on your site.
This step is essential to prevent any caching mechanisms from interfering with your site’s display.3. Clear Browser Cache:
After disabling the cache plugins, make sure to clear your browser cache.
Clearing the browser cache will help ensure that you view the most up-to-date version of your site.By following these steps, we anticipate that you will achieve the desired results, and the issue on mobile devices will be resolved.
If you encounter any difficulties during this process or have any further questions, please do not hesitate to reach out to us. We are here to provide any necessary support and ensure that your site functions seamlessly.
Thank you for choosing our services, and we look forward to your continued satisfaction.
Best Regards,
PThemes Team.Hello, @bruce,
Thank you for getting in touch with us. We appreciate your inquiry regarding the addition of multiple feature images to your portfolios. Below, you will find a set of instructions to assist you in achieving this:
Ensure that you have installed the “Dynamic Feature Image” plugin. You can do this by navigating to “Appearance” and selecting “Install Plugins.” For your convenience, you can refer to this image for guidance: https://postimg.cc/4K50V3HS
After successfully installing the plugin, proceed to edit or create a new portfolio item. Once the editor loads, you will notice the option to add multiple feature images. You can refer to the following image for a visual representation: https://postimg.cc/RNBc5LDw
Simply add the desired images according to your requirements.
After adding the images, be sure to save your settings.
To ensure that the changes take effect, we recommend clearing your browser cache.
By following these steps, we trust that you will be able to resolve the issue you’ve encountered with multiple feature images in your portfolios.
If you encounter any further difficulties or have additional questions, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for choosing our services, and we look forward to your continued satisfaction.
Best Regards,
PThemes Team.Hello, @ddcreation,
We kindly request you to please generate a fresh new topic and share your site WP Admin URL and Credentials on which you are facing the issue with us under the private content area of the topic so that we can directly look into it for you on your site and help you out.
Best Regards,
PThemes Team.Hello, @leonardoabreu,
I hope this message finds you well.
Regarding the issue you’ve encountered, we would like to kindly request your assistance in narrowing down its source. It appears that the problem may not be directly related to our theme. To ascertain the root cause, we kindly ask that you perform the following steps:
1. Activate the default WordPress Theme, such as Twenty Twenty-Three.
2. Recheck the issue to determine if it persists when using the default theme.If the issue continues to persist even with the default WordPress Theme, it would suggest that the problem is not originating from our theme. In such a scenario, we recommend reaching out to WooCommerce support for further assistance. You can contact them through the following link: https://woocommerce.com/contact-us/
Best Regards,
The PThemes TeamHello, @mika,
Thank you for your feedback and understanding.
Currently, within our theme, there is no built-in feature or option to customize the display of variations for specific products or individual attributes. Implementing such changes would require additional customization, which falls outside the scope of our support policy. You can review our support policy for more details by visiting this link: https://www.portotheme.com/forums/topic/support-policy/
However, if you believe that this feature would be beneficial and would like to see it incorporated into our theme in the future, we encourage you to submit it as a feature request on our forum. This way, our development department can take note of your request and consider it for inclusion in future theme updates. You can submit your feature request by visiting the following link: https://www.portotheme.com/forums/topic/feature-request/
Your feedback and suggestions are valuable to us, and we appreciate your engagement in helping us improve our theme.
If you have any further questions or require additional assistance, please don’t hesitate to reach out.Best Regards,
PThemes Team.Hello, @marianogi,
You’re very welcome! I’m glad I could assist you effectively. If you have any more questions or need further help in the future, don’t hesitate to reach out.
Have a great day!
Best Regards,
PThemes Team.Hello, @marianogi,
I want to express my appreciation for providing the login details to your site. Upon accessing your site, I conducted a thorough examination and found no errors, contrary to your previous report. I conducted tests on various browsers, and the site displayed flawless performance, as evidenced in this image: https://postimg.cc/MnvXb690
It appears that the issue you are encountering is related to caching. To address this, I recommend clearing your server cache and, subsequently, clearing your browser cache. This should rectify the situation and ensure that your site functions as intended.
Thank you for your cooperation, and please feel free to reach out if you require any further assistance.
Best Regards,
PThemes Team.Hello, @spectrum48k,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message is for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is the Envato policy you may wish to confirm from them as well.
And about using the SVG in Slider Revolution, please read and follow the instructions written in the official documentation of the Slider Revolution.
https://www.sliderrevolution.com/manual/adding-and-configuring-icon-and-svg-layers/
https://www.sliderrevolution.com/manual/how-to-use-custom-svg-in-the-particle-effects-addon/
Best Regards,
PThemes Team.
