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Hello,
The very last license had that issue, and I have found and whitelisted your IP, Please try again now, I am sure you will not face this issue anymore.
Best Regards,
PThemes Team.[restrict userlevel="author"]6e614ab9-15c0-4635-a64a-2c6ac393d049[/restrict]Hello, @stianand,
Thanks for your contact.
The element “Porto Products Filter” only shows the price to filter with a dropdown or list. This is the default functionality of the element.
The price filter slider only works in the sidebar of the Shop/Category pages with the Filter Product By Price Widget.
Best Regards,
PThemes Team.Hello, @csongorkemecsey,
Sorry for the inconvenience that you faced with the issue with working our theme.
We kindly request you to please try to Install the plugin first from Appearance >> Install Plugins.
And if the issue still persists then please share your site WP Admin URL and Credentials with us under the private content area of this topic, so that we can look into it for you on your site and help you out in resolving your issue.
Best Regards,
PThemes Team.Hello, @b-hofmann,
I wanted to express my gratitude for providing us with site access and screenshots to aid in diagnosing the issue you’ve encountered.
Upon a thorough review of the link you shared with us, I am pleased to report that the specific functionality you mentioned is indeed operating as expected. To provide visual confirmation, I have included an image illustrating the successful operation: https://postimg.cc/7Gy7XvJq
From our perspective, there appears to be no issue on the site in question. However, it is possible that the issue may be localized due to cached data in your web browser. To ensure that you are experiencing the most up-to-date version of the site, I recommend clearing your browser cache and then rechecking the website.
If you continue to face any challenges or have further questions, please do not hesitate to reach out. We are dedicated to providing the best possible support and are here to assist you in resolving any concerns.
Thank you for entrusting us with your web-related matters, and we look forward to ensuring your continued satisfaction with our services.
Best Regards,
PThemes Team.Hello, @b-hofmann,
Certainly, I would appreciate it if you could provide more details about the issue you’re experiencing. To better understand the problem and offer a tailored solution, please consider creating a video that demonstrates the issue in action. Once you have the video ready, kindly share it with us here.
By having a visual representation of the issue, we can more effectively diagnose the problem and work towards a resolution. If you have any additional information or questions, please feel free to share them along with the video.
Note: Kindly take a complete backup of your site first and then share your site wp-admin URL and access with us in the private content area of this topic and allow us to change/remove the plugins and debug your site to solve your issue.
Best Regards,
PThemes Team.Hello, @espressodirekt,
Certainly, may I kindly request that you provide the WP Admin URL and login credentials within the private section of this discussion? This will enable me to review your website and offer assistance in addressing your concerns.
Best Regards,
PThemes Team.Hello, @stianand,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @eccles,
Thank you for getting in touch. I’d be happy to address your inquiries:
1. Please let us know what theme version you are using on your site.
2. Regarding the deprecated e-commerce templates, it would be beneficial if you could provide further details or specific templates you have in mind. This would allow me to provide more accurate information or guidance.
3. To share your site’s wp-admin URL and access, please follow these steps:Ensure you have taken a complete backup of your site.
Share the access details in the private content area of this topic, ensuring it remains secure.If you have any additional questions or need further assistance, please don’t hesitate to reach out.
Best Regards,
PThemes Team.Hello, @stianand,
Thank you for granting access. I have thoroughly examined your website and reviewed the WooCommerce settings. The page you designated as the shop page within the WooCommerce settings appears to be functioning flawlessly on your site.
To provide you with a comprehensive overview, I have prepared a video that details the functionality. You can access the video by following this link: https://www.veed.io/view/9416a58f-c136-438e-9426-1b65262c8f55?panel=share I kindly request that you watch the video in its entirety and subsequently clear your browser cache before revisiting your site.
Regarding the PORTO Post Grid widgets issues that you mentioned in your second message. I have debugged your issue on your site and found the cause of it. Simply navigate to the Dashboard >> Settings >> Permalinks >> then make sure that your site permalinks structure is set to “post name” and then save settings. I hope your issue will be resolved.
Should you encounter any further issues or have additional inquiries, please do not hesitate to contact us.
Best Regards,
PThemes Team.Hello, @stianand,
We apologize for any inconvenience you are currently experiencing with our theme on your site. We understand the situation and are committed to resolving this issue for you.
To provide you with the most effective assistance, we kindly request that you share your site’s WP Admin URL and access details with us in the private content area of this topic. This will enable us to access your site, thoroughly investigate the issue, and identify the root cause in order to apply a solution.
Your cooperation in this matter is greatly appreciated, and we are dedicated to resolving the issue to your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out.
Best Regards,
PThemes Team.Hello, @espressodirekt,
We will update the plugin in our theme package with the new upcoming update of the Theme, For now, please download the very latest version of the plugin by following the link under the private content area of this topic and manually update it on your site.
Best Regards,
PThemes Team.[restrict userlevel="author"]https://m.dropmefiles.com.ua/en/CVNweQmR[/restrict]Hello, @stianand,
I apologize for any inconvenience you may have experienced. Allow me to provide you with an explanation.
Upon the installation and activation of the WooCommerce plugin on your website, it automatically incorporates the e-commerce functionality, offering users the ability to browse and purchase products. Consequently, the “Shop” page becomes accessible by default.
As for the “Visit Site Homepage” option, this is a standard feature of WordPress. Clicking on this option will promptly redirect you to the homepage of your website. Similarly, selecting “Visit Shop” will direct you to the shop page of your website.
Furthermore, our theme includes shop demos that, when imported to your site, replicate the shop’s appearance and content, including product pages. You will find the demonstration content on these specific pages.
You can edit the demo content by simply editing the pages as per your need. For a detailed explanation about our theme and WooCommerce functionalities please check the below articles of WooCommerce and our PORTO Theme.
https://www.portotheme.com/wordpress/porto/documentation/
https://woocommerce.com/documentation/woocommerce/I trust this clarifies the functionality for you. If you have any additional questions or require further assistance, please do not hesitate to ask.
Best Regards,
PThemes Team.Hello, @bruce,
Thanks for your understanding.
Please check the private content area of this topic.
Best Regards,
PThemes Team.[restrict userlevel="author"]This is the email address from which you get the email reply from our support forum: [email protected][/restrict]Hello, @bruce,
Thank you for expressing your interest in our theme. Upon investigation, I have verified that the listing in question has been configured utilizing a creative approach with our theme’s portfolio feature. It is important to note that there is no dedicated plugin included for the listing in the demo.
Best Regards,
PThemes Team.Hello, @robert1,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.
