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Hello, @mrv63,
For the sticky header if you just want to change for mobile you can simply use the below CSS code in the Porto >> Theme Options >> skins >> Custom CSS.
@media(max-width:575px){.header-reveal #header.sticky-header .header-main.sticky{padding-top:15px !important;}}Regarding the labels you are using a third-party plugin that I confirmed is not included in our compatible plugin list. By default, our theme provides the product label options in the Porto >> theme options >> woocommerce >> check this screenshot: https://postimg.cc/K3kk7xdz you can use the theme feature, else using the plugin requires additional customization that we cannot cover in our support policy. You can contact our customization team at: https://www.portotheme.com/customization/ I hope you can understand.
Best Regards,
PThemes Team.Hello, @mrv63,
Firstly, thank you for providing such a thorough explanation of your issue. To address the problem with the cart icon not displaying properly on the product page and in the quick view, I implemented a simple CSS fix. This involved adding a line of code in PORTO >> Theme Options >> Skins >> Custom CSS. You can refer to these screenshots for guidance: https://postimg.cc/mhZMr2fw and https://postimg.cc/DWK437P1 . After making these changes, please refresh your browser cache to see the updates.
Regarding the mobile sticky header, I resolved the issue by adjusting the spacing from the top in Theme Options >> Header >> Sticky Header. For reference, please see this screenshot: https://postimg.cc/62Z9WZ63 . Once again, don’t forget to clear your browser cache to ensure the changes take effect on your site.
Best Regards,
PThemes Team.Hello, @rj,
Thank you for granting us access. Upon reviewing the issue on your site and verifying all theme settings, everything appears to be in order. However, there are errors present on the single product page as evidenced by the browser console log: https://postimg.cc/xJ4d903g . To troubleshoot, I recommend temporarily deactivating all third-party plugins on your site, leaving only the essential theme-required/recommended plugins enabled. After clearing your browser cache, assess whether the issue persists. It’s possible that conflicting third-party plugins are causing the problem. If disabling them resolves the issue, gradually reactivate each plugin to identify the culprit. For further assistance, consider reaching out to the respective plugin authors.
Best Regards,
PThemes Team.Hello, @anna_falc,
You’re welcome! I’m glad to hear that you were able to solve it using the method I described. If you have any more questions or need further assistance in the future, feel free to reach out.
Have a nice weekend ahead.
Best Regards,
PThemes Team.Hello, @rj,
Please ensure to fully back up your website before proceeding. Afterward, kindly provide us with your site’s wp-admin URL and access details in the private content area of this topic. Grant us permission to make changes, remove plugins, and debug your site to address the issue at hand.
Best Regards,
PThemes Team.Hello, @tim-leal,
I regret to say that it would be greatly helpful if you could furnish additional details regarding the matter you’re encountering. Providing a comprehensive understanding of the issue will enable us to tailor a solution more effectively. To facilitate this process, we kindly request that you produce a video illustrating the problem in action. Once the video is prepared, please share it with us at your earliest convenience.
Having a visual depiction of the issue will significantly aid us in diagnosing the problem and devising an appropriate resolution. Should you have any further information or inquiries, please don’t hesitate to share them alongside the video.
Additionally, for smoother troubleshooting, we advise taking a complete backup of your site beforehand. Following this, please provide us with the wp-admin URL and access details in the private content area of this communication. Granting us permission to make adjustments to your plugins and debug your site will expedite the process of resolving your issue.
Best Regards,
PThemes Team.Hello, @mrv63,
Essentially, within the theme settings, under WooCommerce, and then Product Archive, the only option available is to enable or disable the quick view feature. Any further adjustments to the content within the quick view box would necessitate additional customization beyond the scope of our basic support policy. We appreciate your understanding.
Best Regards,
PThemes TeamHello, @mrv63,
Thank you for the clarification. Unfortunately, there isn’t a specific setting within the theme to address this issue. As you’re likely aware, it pertains to WooCommerce functionality, which currently lacks a solution for this particular aspect. If you’re interested in customizing this feature, our team offers paid services for customization. Feel free to reach out to them through https://www.portotheme.com/customization/. Your understanding is appreciated.
Best Regards,
PThemes Team.Hello, @anna_falc,
To solve your issue simply navigate to the Dashboard >> Porto >> Theme Options >> breadcrumbs >> Disable the page title from there https://postimg.cc/V5Sn9YMR and then navigate to the theme options >> skin >> custom CSS >> paste the below code in the black box, and then save settings.
.single-post article{padding-top:50px !important;}Best Regards,
PThemes Team.Hello, @anna_falc,
1- We are glad to hear that your issue has been resolved.
2- Regarding the button border color when I checked the color is working fine for the border as you can see in this screenshot: https://postimg.cc/XpMFQfN1 please check back to your site by clearing the browser cache.
Best Regards,
PThemes Team.Hello, @mrv63,
Sorry for the inconvenience, By default WooCommerce supports more than 50 variations in a product. You just need to set 20 to 30 variations in a product. So there is no need to use any snippet code or third-party plugins. As proof I simply added a new product on your site called “Support testing Product” I added the variation in the product total of 53 and saved it the variations working fine as you can see in the screenshots below.
https://postimg.cc/v4XZ1zTn
https://postimg.cc/4mW3yPm9
https://postimg.cc/CB4WLvmBBest Regards,
PThemes Team.Hello, @anna_falc,
1- This is how the preview looks for me: https://postimg.cc/FYTVXvP3 . You can also view the live results here: https://postimg.cc/5Hv5Yz4q. Both appear identical without any issues. Please revisit your site after clearing your browser cache.
2- To set the button border color, simply select the border type, and the color option will appear as shown in this screenshot: https://postimg.cc/DJ9PvBdQ
Best Regards,
PThemes Team.Hello, @mrv63,
We’re pleased to know that the concerns regarding numbers 1, 3, and 5 have been successfully addressed.
2- Regarding point 2, we acknowledge your understanding of the out-of-the-box functionality, and we greatly appreciate it. The article shared in my previous message will guide you in modifying or creating a new design according to your requirements.
4- To modify the image, simply navigate to Dashboard >> Porto >> Template Builder, and edit the block named “Newsletter Popup.” Here’s a screenshot illustrating the steps: https://postimg.cc/jDjkM4Rs . Once the editor opens, you can proceed with changing the image as per your preference.
Best Regards,
PThemes Team.Hello, @fuhcologne,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @dalew12,
Could you kindly share the theme purchase code, your site’s WP Admin URL and credentials, as well as the Cpanel URL and login details in the private content area of this topic? This will enable me to investigate the issue on your site and provide assistance.
Note: Prior to sharing the requested information, please ensure you’ve taken a complete backup of your site. If required, I may need to disable third-party plugins to address the issue effectively.
Best Regards,
PThemes Team.
