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Hello, @mrv63,
First of all, sorry to say, that your provided access is not valid as you can see in this screenshot: Under the private content area.
1- To solve your issue navigate to the Dashboard >> Porto >> Theme Options >> WooCommerce >> Product Image & Zoom >> From there you disable Zoom for mobile as you can see in this screenshot: https://postimg.cc/dL6CFMxn
2- Basically, As you know mobile devices don’t have hover functionality it will get your finger as a click not as a hover. The design of the products is created like this in the PORTO template builder >> post type like this. But, You have full control over the design you can edit it using Gutenberg editor and apply it on the site. Kindly refer to this detailed article to understand better: https://www.portotheme.com/forums/topic/how-to-create-modify-products-design-on-product-archive-shop-page/
3- Actually, On the My Account icon widget there is a class added called “d-none” This class is hiding the icon on mobile devices check this: https://postimg.cc/LJjcCp64 to solve your issue simply navigate to the Dashboard >> Porto >> Template Builder >> Header >> edit the header block https://postimg.cc/MX6x4Xhc and remove the class from the widget then save settings and check back to your issue by clearing the browser cache.
4- The background image in the popup is set on the row/section background settings. Here is a detailed article to understand how to edit the popup content: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-or-remove-newsletter-popup-with-wpbakery/
5- Basically, the variation is handled by the WooCommece plugin, and by default it sets a limit of variation in the products, like on your site when you try to add it collects only 50 at a time, there are no settings available in the WooCommerce plugin to change this behavior nor there is any option to enable/disable all variation in 1 page. To solve this requires additional customization. I just found a solution to this discussion: https://wordpress.org/support/topic/order-of-variations-on-product-edit-page-when-more-then-50/ you can check and try after taking a complete backup of your site. I hope it will resolve your issue.
Best Regards,
PThemes Team.[restrict userlevel="author"]https://postimg.cc/Z0nj2RQV[/restrict]Hello, @marianogi,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @youssef,
You don’t have to delete the entire folder. Instead, you can completely flush the server cache and then revisit your site by clearing the browser cache. Hopefully, this resolves your problem.
Best Regards,
PThemes Team.Hello, @anna_falc,
Thanks for sharing the access with us here, First of all, The footer on your site is coming from the Template builder see this https://postimg.cc/mPRb399x
You can edit the footer content and its styling by editing it with Elementor. The content of the footer that you want to change its hover color will not be possible because you added it via custom HTML https://postimg.cc/QKqZM4df while Elementor provides widgets for this.
You can use the List widget of Elementor https://postimg.cc/47fdZSZx Please try to use a proper widget so that you will have the option in widget settings to customize the style as per your need.
Lastly, the button the thing is it is a form submit button that you can customize from the form widget settings see this screenshot to understand better https://postimg.cc/1nsHSsfV
Best Regards,
PThemes Team.Hello, @joshuavidana,
1. I have added a transparent Background to stock in Porto >> theme options >> Skin >> Custom CSS.
Please adjust it to further where it suits your needs best.
https://postimg.cc/QVBbyKXB
/Before/
https://postimg.cc/47YzqjTC
/Now/
https://postimg.cc/jW5NnB2W2. Solved, Please adjust them further to meet your requirements best.
https://postimg.cc/R3wb33Dp
https://postimg.cc/wyVfVCHh4. Notes added. Please check back again.
Best Regards,
PThemes Team.Hello, @fuhcologne,
Thanks for your contact.
That color has been set using the Custom CSS, so in order to change that color, please navigate to Porto >> Template Builder >> Header and edit the Custom Header from there, after that please navigate to Post Settings >> Porto Settings >> Custom CSS and change the color from there as per your requirements, please refer to this screenshot: https://pasteboard.co/ZNxw571D23Az.png
Best Regards,
PThemes Team.Hello, @anna_falc,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single .main-content-wrap:before{ display: none !important; }We hope this should resolve your issue.
Best Regards,
PThemes Team.Hello, @mrv63,
1. To solve your issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/forums/topic/unable-to-edit-template-builder-using-wp-bakery-or-elementor/
2. Well, you are actually using the Custom Header on your site created with Header Builder, and that is the reason most of the Theme Options are not affecting the header on your site.
First of all, please note that you can only change the cart icon with the FontAwesome Icon, not with the Custom Icon.
You can find all the icons here: https://www.portotheme.com/wordpress/porto/shortcodes/icons/
To change the cart icon, please navigate to Porto >> Template Builder >> Header and edit the Custom Header from there, after that, please edit the mini cart element, and change/add/insert the Custom Class of the icon into it, please refer to these screenshots: https://pasteboard.co/nWIDDsb4Yp7u.png & https://pasteboard.co/UCqUVU7Izgsh.png & https://pasteboard.co/tjHUjHC7itlG.png
3. The issue was the conflict of the plugin with our theme core feature product builder, I simply removed the condition of the Custom layout of the single product builder and then the default layout was applied, now that button is showing and working fine on your site, please refer to this screenshot: https://pasteboard.co/HsW4eh86PJEo.png
4. You will consistently receive the latest Premium plugin updates through the Theme update within the Theme Package. There’s no requirement to activate or purchase a new license for these plugins, as they’re already included and licensed by P-Themes within the theme package. This activation message is for those who prefer to update the plugin directly from their website. However, in our case, the updated plugin is always included with the theme update release, eliminating the need for activation.
Therefore, there’s no need to activate it separately. It’s important to note that you cannot utilize the library/template of any Premium plugin included in a Theme Package unless you separately purchase the license for that particular plugin. This policy aligns with Envato’s guidelines, and it’s advisable to verify this with them directly.
Best Regards,
PThemes Team.Hello, @tim-leal,
Sorry for the inconvenience but I think it was some misunderstanding.
But that was the theme options you exported and imported, and in migration not only this step is necessary, but how you transferred the content that is necessary, most of the time you used plugins to migrate the site, and those will automatically move the theme options as well.
But it sounds good that you used that import/export functionality of the theme to solve your issue and it is indeed the theme’s core feature: https://www.portotheme.com/wordpress/porto/documentation/advanced-options/
Again sorry for the misunderstanding.
Best Regards,
PThemes Team.Hello, @marianogi,
The challenge you encountered primarily revolves around thwarting hacking and DDoS attacks. These incidents typically occur when attempting to utilize the same purchase code repeatedly, compounded by the variability of dynamically changing IP addresses.
I have found and whitelisted your IP, Please try again now, I am sure you will not face this issue anymore.
Best Regards.
PThemes Team.Hello, @anna_falc,
Could you kindly provide the following details in the private content area of this topic after ensuring you’ve taken a full backup of your site? This will enable me to review and offer you an appropriate solution.
wp-admin URL:
wp-admin username:
wp-admin password:I eagerly await your response.
Best Regards,
PThemes Team.Hello, @anna_falc,
The default handling and management of ratings are done by the WooCommerce plugin itself. However, the plugin you’re attempting to utilize hasn’t been officially tested with the theme as you’ve described. I don’t believe this method is optimal because it’s essential to incorporate customizations within the child theme. This ensures that any updates to the parent theme won’t result in the loss of customization. If you require assistance with customization, you can reach out to our customization team at https://www.portotheme.com/customization/ for paid services. They will be able to provide further assistance regarding your customization needs. Thank you for your understanding.
Best Regards,
PThemes Team.Hello, @shaverty1289,
Thanks for sharing the staging site access, I have debugged the issue on the site. The “FlyingPress” plugin caused the issue when I disabled it the issue was resolved as you already described.
Interestingly, this plugin focuses on speed optimization, but our theme already incorporates this feature by default.
Should you still require caching plugins, I recommend using “WP Super Cache” as we ensure compatibility with our theme. It’s worth noting that we haven’t officially tested the “FlyingPress” plugin with our theme nor is it included in our list of compatible plugins.
Lastly, to optimize I recommend you to check the theme’s default feature called “PORTO Speed Optimization” Below are some useful articles for you to understand better.
https://www.portotheme.com/wordpress/porto/documentation/how-to-improve-site-speed/
https://www.portotheme.com/wordpress/porto/documentation/merge-stylesheets-in-a-file/
https://www.portotheme.com/wordpress/porto/documentation/critical-css/
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-compile-shortcodes-css/
https://www.portotheme.com/wordpress/porto/documentation/w3-total-cache/Best Regards,
PThemes Team.Hello, @fuhcologne,
Thank you for addressing the matter, and we’re pleased to learn that you’ve resolved the issue on your website.
If you encounter any further concerns or issues with the theme, please don’t hesitate to reach out.
We hope you continue to enjoy using PORTO.Have a nice day :)
Best Regards,
PThemes Team.Hello, @shaverty1289,
Could you kindly provide the following details in the private content area of this topic after ensuring you’ve taken a complete backup of your site? This will enable me to review and offer you an appropriate solution.
wp-admin URL:
wp-admin username:
wp-admin password:I eagerly await your response.
Best Regards,
PThemes Team.
