[Aizaz Awan]

Hello, @marianogi,

I recently observed that your website utilizes cache plugins, optimized plugins, and theme speed optimization features. However, enabling the lazy load option seems to be causing unforeseen issues with Slider Revolution. To address this matter, I kindly suggest taking the following steps:

1. Disable all cache and optimizer plugins: Temporarily deactivate any cache or optimizer plugins that might be interfering with Slider Revolution’s functionality. This will help determine if the issue lies with the conflicting plugins.

2. Utilize the theme’s built-in features: If you wish to continue utilizing lazy loading for Slider Revolution, please ensure that no other cache or optimizer plugins are active. By relying solely on the theme’s built-in optimization features, you can reduce the potential for conflicts.

3. Contact your service provider: Reach out to your service provider and request them to flush the server cache. This action will help refresh any cached data and ensure that the latest changes take effect.

By following these steps, I am confident that you will be able to resolve the issue you’re facing with Slider Revolution and lazy loading. Should you require further assistance or have any additional inquiries, please don’t hesitate to reach out. Our team is here to provide the necessary support.

Thank you for your attention to this matter.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @bolplan,

I would like to inform you that in order to adjust the logo size on your website, you can navigate to the theme settings, specifically the “Logo” section. From there, you will have the ability to customize the logo size according to your specific requirements.

However, in the event that the available options do not produce the desired results, we kindly request you to take a comprehensive backup of your website.

Subsequently, please provide us with the URL for your site’s wp-admin panel and grant us access under the private content area.

This access will enable us to make necessary changes, such as removing or modifying plugins, as well as conducting a thorough debugging of your site. Our intention is to efficiently resolve the issue you are currently experiencing.

Thank you for your cooperation and understanding.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @fernandoortiz,

Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!

We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.

If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].

Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.

Wishing you a fantastic day ahead!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @fernandoortiz,

Thank you for providing the URL of the site. I have thoroughly reviewed it and understood the issue at hand. To address the problem, I recommend following these steps:

1. Navigate to the Dashboard, then proceed to PORTO, followed by the Speed Optimization Wizard.
2. Within the Performance settings, locate the option for lazy loading of images and disable it.
3. Save the changes.

Additionally, I suggest deactivating any cache plugins that may be installed on your site. Afterward, clear your browser cache and revisit the site to verify if the issue persists. These steps should yield the desired results.

If, despite following the aforementioned steps, the issue remains unresolved, please provide us with your site’s wp-admin URL and access. You can share this information securely in the private content area. Granting us permission to change or remove plugins and debug your site will enable us to effectively troubleshoot and resolve the problem.

Please note that before sharing the access details, it is essential to create a complete backup of your site as a precautionary measure.

Thank you for your cooperation.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @fernandoortiz,

No problem! I’m glad to hear that it’s working fine now. Cache issues can be quite common, so it’s good that you were able to resolve it. If you have any more questions or concerns, feel free to let me know.

Best regards,
PThemes Team.

[Aizaz Awan]

Hello, @ja-bastos,

Thank you for providing the screenshot. Based on the information you shared, I now have a clear understanding of the situation. To resolve the issue, please follow the steps below:

Navigate to the Dashboard.
Go to PORTO.
Access the Setup Wizard.
Select Full Site Editing.
Disable the relevant option from the menu.
Save the settings.

By following these steps, you will be able to view the header options in the Page view options.
If you have any further questions or require additional assistance, please don’t hesitate to reach out.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @everyone,

I hope this message finds you well. I am writing to apologize for any inconvenience caused recently regarding the theme activation on our API server. I want to inform you that we have completed the necessary updates, and the server is now fully operational.

I kindly request that you attempt to reactivate the theme once again at your earliest convenience. Following the reactivation, please take a moment to assess the outcome and provide us with feedback on the results. We highly value your input as it helps us ensure the seamless functioning of our services.

We sincerely apologize for any disruption this may have caused and appreciate your understanding during this period of maintenance and improvement. If you encounter any further issues or require any assistance, please do not hesitate to reach out to our dedicated support team. They are readily available and committed to resolving any concerns you may have.

Thank you for your patience and cooperation. We look forward to hearing from you regarding the outcome of your theme reactivation.

Best regards,
PThemes Team.

[Aizaz Awan]

Hello, @galaxis,

I hope this message finds you well. I am writing to apologize for any inconvenience caused recently regarding the theme activation on our API server. I want to inform you that we have completed the necessary updates, and the server is now fully operational.

I kindly request that you attempt to reactivate the theme once again at your earliest convenience. Following the reactivation, please take a moment to assess the outcome and provide us with feedback on the results. We highly value your input as it helps us ensure the seamless functioning of our services.

We sincerely apologize for any disruption this may have caused and appreciate your understanding during this period of maintenance and improvement. If you encounter any further issues or require any assistance, please do not hesitate to reach out to our dedicated support team. They are readily available and committed to resolving any concerns you may have.

Thank you for your patience and cooperation. We look forward to hearing from you regarding the outcome of your theme reactivation.

Best regards,
PThemes Team.

[Aizaz Awan]

Hello, @bolplan,

Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!

We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.

If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].

Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.

Wishing you a fantastic day ahead!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @maurocanzian,

I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.

The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.

During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.

Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.

Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @gga-shop-be,

I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.

The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.

During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.

Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.

Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @emc,

I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.

The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.

During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.

Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.

Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @everyone,

I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.

The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.

During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.

Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.

Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @maurocanzian,

We kindly request your attention to the following matter: Please navigate to Porto >> Theme License and proceed with the unregistration of the theme. Subsequently, we kindly ask you to re-register the theme using the same purchase code. Following this action, we recommend attempting the desired task once again. Our expectation is that this course of action will successfully address the issue you have encountered. However, should the issue persist, we highly recommend that please ensure to share your site’s WP Admin URL and Credentials, along with the theme purchase code, in the private area of the topic. By doing so, we will be able to assess the situation comprehensively and provide you with the necessary assistance in resolving the matter.

Thank you for your cooperation.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @everyone,

We kindly request your attention to the following matter: Please navigate to Porto >> Theme License and proceed with the unregistration of the theme. Subsequently, we kindly ask you to re-register the theme using the same purchase code. Following this action, we recommend attempting the desired task once again. Our expectation is that this course of action will successfully address the issue you have encountered. However, should the issue persist, we highly recommend generating a fresh new topic. Please ensure to share your site’s WP Admin URL and Credentials, along with the theme purchase code, in the private area of the topic. By doing so, we will be able to assess the situation comprehensively and provide you with the necessary assistance in resolving the matter.

We understand the importance of maintaining the confidentiality of your site, which is why we have advised the creation of a new topic. Your understanding in this regard would be greatly appreciated.

Should you require any further clarification or assistance, please do not hesitate to reach out to us.

Thank you for your cooperation.

Best Regards,
PThemes Team.

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